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    Taylor-Made Deep Creek Vacations

    2.4 (157 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

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    Our stay was extremely disappointing from start to finish. We arrived needing to use the restroom, only to find that the water was completely shut off. After calling the office, maintenance was sent and we were initially told it was due to an electrical outage--but later, after multiple complaints, we were told the water had actually been shut off for the winter. Once the water was turned back on, we realized there was no toilet paper provided, even though the listing stated that a few rolls would be supplied. Unfortunately, that was just the beginning of the issues. The hot tub barely functioned, with only two jets working. The grill was filthy, covered in old food, and wouldn't even light to be cleaned. A replacement grill was brought out, but it didn't work either. Inside, the cleanliness was unacceptable--there was trash on the floors between furniture, the bottom of the fridge looked like it had never been cleaned, and the entire place had an unpleasant smell. There were also several safety concerns. The porch was covered in a slippery slime, and I ended up twisting my back after stepping on it. The air fryer was broken and fell apart while I was removing hot food, nearly causing a serious burn. Appliances throughout the home were either ineffective or unusable. The dishwasher made dishes smell worse, and the kitchen sink didn't get hot enough to properly hand wash them. The washer/dryer combo took at least five hours per load. None of the downstairs games worked properly. To make matters worse, the cleanliness of the bathrooms was completely unacceptable. When my husband lifted a toilet seat in the basement, there appeared to be dried feces or blood on it. When I reported this, I was told that housekeeping "always ensures the bathrooms are clean," which clearly was not the case. I spent the majority of the first two days on the phone trying to resolve these issues, which completely ruined what was supposed to be a relaxing vacation. After we left, I spoke with someone in the office (Aiden or Hayden), who told me we would not receive any reimbursement. I requested to speak with a manager and was told I would receive a call on Tuesday, 04/07/2026--but no one ever followed up. Overall, this was a very frustrating and disappointing experience. Instead of a relaxing getaway, it turned into a stressful and unpleasant trip. I would not recommend staying here

    deck

    Avoid Taylor-Made Rentals like a rusty nail 04/27/2026 My wife and I returned yesterday from a long weekend at Deep Creek , MD. Our daughter and her family live in the city (Pittsburgh) and wanted to avoid the crowds from the NFL draft. We decided to join them and we rented a home " BEAUTIFUL ADVENTURE" through VRBO, the management company was TAYLOR-MADE VACATION RENTALS. We choose this house because it advertised with pictures and a description a child friendly play area complete with swings, slides, and climbing area just off of the deck. A perfect place for our three year old grandson to entertain himself. We arrived at 4 pm and as we walked to the front door the first thing I noticed were the dead and unkempt bushes that we had to avoid while managing not to trip over the broken sidewalk. Our grandson did trip. A definite safety issue. After we entered the house and walked out to back deck it was apparent that the house hadn't been cleaned or inspected. (Confirmed by TALOY-MADE) Leaf and tree debris littered the deck along with missing post caps and exposed nails (Safety Issue) and a gate that didn't lock requiring a bungee to keep it shut for our dogs. The lack of a cleaning crew was also apparent on the inside, dust, grease residue and scum. The outdoor furniture was in tatters, one umbrella literally shredded while the "good" umbrella was simply torn. The furniture looked as if it had been discarded from other rentals. Rusted to the point that you thought twice and then decided not to sit to avoid the raw rusted metal. ( The TAYLOR-MADE response, "just move it to the side".) Now we have three chairs for a place that sleeps six adults! At this point my wife and I made our way to the "child friendly" play area and realized it had been a long time since kids have played on this apparatus. The wooden rungs for the slides were rotten to the point of being broken and exposing 2 inch rusted screws. Our grandson was not going to play on this accident waiting to happen. That's not a problem for TAYLOR-MADE. By now it was 5:30 pm and we began calling TALOR-MADE. Over the next two hours we texted, sent photos and spoke numerous times with Nick who could not or would not offer a resolution or even an adjustment. At this point we contacted VRBO and over the next two hours spoke with two people both named Mohammad. In the end we were told to check-out by ten and expect a call from TAYLOR-MADE. At 9 am Friday we were packed and ready to leave but we hadn't heard from TAYLOR-MADE so we called them and spoke with Cheyenne. This was the beginning of a 4 hour ordeal with TAYLOR-MADE repeating their motto "we cannot help you". Eventually the company said they would send and inspector which normally happens along with a cleaning crew BEFORE guests arrive! Around 10:30 I met the inspector and as we walked to the door I pointed out the crumbling sidewalk, to which he replied, "we've been trying to get the owners to fix that for a while now". On the deck I pointed out the furniture to which he said, "I don't know why it's here". At the jungle gym I ask him if he would allow his children to play on it, his answer, "I wouldn't allow my kids near this. It's not safe". Two hours later the company called us and said we could have another rental but they wouldn't reimburse for our wasted 24 hours nor would they offer an extra day. Yet, since our complaints the photos of the children's play area have been removed along with descriptions from the listing. Should anyone consider renting BEAUTIFUL ADVENTURE through TAYOR-MADE or VRBO be advised: MAKE SURE YOUR TETNUS SHOTS ARE UP TO DATE.

    Terrible customer service! I've called several times about a toilet that's not flushing and I requested more towels since we were only given 6 out of the 8 said to be in our unit; also I had to call someone to relight the pilot light in our fireplace. Emailing and talking to someone on the phone are two different things. The woman on the phone said sorry we can't give you any more towels, five minutes later someone showed up with a whole bag of more towels pretty messed up customer service!

    One of nanny Burnt out light bulbs in the house
    Brenda B.

    Booked through Airbnb- Disappointed that they allow a big cooperation to list their homes on this app. Taylor-Made offered us $150 back on a $2100 three day stay .... BUT if you read the small print of their refund you can't write a review or talk about them in a bad way. I declined the offer. Issues with the home - -fireplace never worked - coffee pot broken. Didn't have a coffee pot the last two days. Had to go out to near by restaurant to buy coffee - oven handle broke off. While using - They repaired at 2:30 the next day. - lights burnt out. Lamp not working. Clock radio not working -Lock on two piece bathroom downstairs broken. - dirty stove top and wall by stove / fridge - dirty pot holders They charge a premium price but don't offer a premium home!! Do NOT use Taylor-Made vacation homes!!

    Lake across from where we stayed
    Denise A.

    Popular destination location & Taylor-Made Deep Creek Vacation does not disappoint! The company offers vacation rental homes throughout deep creek based on how many in your party. We stayed at one of the locations across from the lake and enjoyed ourselves. The place was spacious for 3 adults & 2 teens! There's plenty to do for outdoor lovers, teens and kids.

    I would rather post a truthful review than get any sort of refund

    First and last time renting with them. I paid $75 to check in 3 hours early and walked in to a disgusting mess (see pics). I called the rental company and was immediately given an attitude when I asked them when the last time someone cleaned was. There was hair, crumbs, glass, dog food, grass, cobwebs, you name it. They sent 2 people out to clean and they finished around 6pm. The girls were very nice and did an okay job; they confirmed the house was filthy and even had to clean up broken glass on the kitchen floor. We also asked the cleaners to remove all of the plugins that were obviously there to mask just how dirty the house was. My nose kept running and throat started hurting not long after arriving... The rude representative asked if I had allergies, lol. Great customer service! I tried to leave a review for the house we stayed at- 'Absolute M' but of course they won't post it. This makes me wonder how many other people stayed there and had the same issues! One last thing: the house said it wasn't pet friendly; however, there were dog toys and bowls, with food next to it on the floor. So if you *do* happen to have allergies to pets, cross this place off your list. ***UPDATE*** I reached out to the crooks at Deep Creek Vacations to at the very least get a refund for the $75 early check in fee and they sent me a document to sign in order to get the refund... If I sign this, I would agree not to post a nasty review. Too late! Do not do business with them!

    3 of the bedrooms had stains on the beds

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    We've vacationed at deep creek numerous times. Taylor made always delivers. Thank you. Will book again.

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    Page 1 of 4

    Ask the Community - Taylor-Made Deep Creek Vacations

    Review Highlights - Taylor-Made Deep Creek Vacations

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    Haley Farm Bed & Breakfast and Retreat Center - Our bed & breakfast is a favorite of those visiting the Deep Creek Lake area.

    Haley Farm Bed & Breakfast and Retreat Center

    3.8(12 reviews)
    6.3 mi
    $$

    Can't wait to go back. Come as a stranger and you'll leave as if you were part of their family…read more Amazing food and the owners have found a special place in my heart forever.

    Haley Farm Bed and Breakfast and Retreat Center is a sweet, unpretentious, comfortable, homey place…read moreto stay. It is neither fancy, nor fussy and if you are looking for an Inn at Little Washington type place with expensive antiques and well-appointed spaces, you will be a bit disappointed. But this is rural Maryland, so go with the right attitude and expectations and you will love it. The couple who runs Haley Farm are down-to-earth, sincere and friendly without ever being intrusive. It is very much like staying at your favorite Aunt's house; she busies herself cooking and cleaning and fixin' for you, but she's always happy to set down her apron or dusting cloth and have a nice, long chat. The many, many animals who live on Haley Farm are no slouches either; they start your stay with a hearty welcome and a willingness to let anyone hold them, pet them and feed them. They are quite adorable and no small part of the charm there. Haley Farm would not be so very Haley Farm without them. The breakfast is delicious and bonus, there's a frig upstairs for the guests in case you need both brownies *AND* cheetos *AND* a coke at 2 a.m. which we did. You can also keep your own stash of wine in there, or whatever else you need refrigerated. When I think about Haley Farm, I think of the classic Americana cross-stich, "Home, Sweet, Home." And if you think of it that way too, instead of trying to compare it to more urban venues, you will really relax and feel like part of the family there.

    Photos
    Haley Farm Bed & Breakfast and Retreat Center - Intimate weddings at Haley Farm

    Intimate weddings at Haley Farm

    Haley Farm Bed & Breakfast and Retreat Center
    Haley Farm Bed & Breakfast and Retreat Center - Morning fog at the farm

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    Morning fog at the farm

    Waters Run Guest House & Suite - The long tree-lined and snow-covered driveway

    Waters Run Guest House & Suite

    4.7(3 reviews)
    9.1 mi

    Staying here on previous cross-country excursions has proven a double-edged sword for us. We love…read morethe accomodations and the innkeepers, but on our recent trip we chose to stay someplace else because we don't have a 4 wheel drive vehicle and feared getting stuck trying to drive out of their rather long snow-covered driveway. Both times we stayed last year we had to rely on the owners for a tow to the road. Mind you we have a front wheel drive Saab Aero, so you'd think the Swedes would have designed a car that could drive through snow, but the snows last year were just too deep and we weren't willing to chance it again. That being said, this was a great place to stay, especially the time we got upgraded to the bigger of their two rooms. (The third accomodation is a a cabin for families.) We've stayed in both rooms. The bigger room is expansive with vaulted ceilings, a king size bed, a full size kitchen, and a modular sofa; the smaller room has a small size refrigerator, microwave and a small table and chairs. Part of the fun of getting snowed in on our first visit when we got upgraded was getting to the grocery store after our skiing and then making a comfort food dinner of meatloaf, baked potatoes, and oven braised cabbage for ourselves as the snow fell. The meal became hearty skiers' lunches of meatloaf sandwiches the next day and the cabbage became soup. Breakfast is always the fun part of staying at a B&B and here it consists of a precooked meal wrapped in plastic and placed in the fridge to reheat in the microwave the next morning. It certainly tasted better than my description sounds. For anyone like us who likes to recreate in the state parks, the owners will provide you a Maryland state park pass for free park access during your stay. Waters Run is located on a beautiful piece of property way off the beaten path. If you've got the right vehicle, it's a great place to stay in the winter and any other time of the year I'm sure.

    The host, Sadie is very welcoming. We were provided with a generous breakfast with homemade bread,…read morequiche, yogurt parfaits, and crisp. Also, there was fresh apple juice. The suite is very cute and well-decorated. There was a friendly fat cat and a dog on the property.

    Photos
    Waters Run Guest House & Suite - Thru the screen, the bird bath that is so Midnight in the Garden of Good and Evil

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    Thru the screen, the bird bath that is so Midnight in the Garden of Good and Evil

    Guesthouse Lost River - Fried fish sandwich

    Guesthouse Lost River

    4.2(50 reviews)
    51.9 mi
    $$

    Reading through some of the other reviews here, it's clear that any of the issues folks have had…read morecould have been avoided if they'd just read the info that was given to them. A group of 16 of us booked for the weekend and I honestly can't think of enough great things to say. Seriously, everything about this place was AMAZING! I organized the trip, so I got to work with one of the owners, Jesse, to get everything set up. He was helpful, responsive, accommodating, and really kind. I organize a lot for my friends and myself, and this was one of the easiest. Upon arrival we were checked in by the other owner, Gary, who immediately made us feel like we were at home. He gave us a wonderful tour of the property and told us everything we needed to know for a wonderful stay. This property is nestled in the hills of WV and the views are STUNNING! Every space and room is beautifully appointed, really leaning into the upscale rustic vibe you'd expect in a mountain retreat. So many beautiful nooks and crannies to sit and read or play games or just nap. The pool and hot tub are gorgeous and Logan at the pool bar will take amazing care of you! They provide a complimentary breakfast of freshly cooked eggs, meats, and biscuits/scones. The lunch and dinner menus are varied and everything we had was delicious. Our servers, Rain (spelling ??) and Angie were stellar and the ambience was just perfect. Every single one of us left feeling refreshed and we were all sad to leave. Do yourself a favor and make the trek out to Lost River and treat yourself. This place is amazing and I'm already planning my next trip here with my partner.

    I've never left a review before, but I felt compelled to do so now. We enjoyed the food and the…read morewelcoming nature of those who work there. However, our visit was overshadowed by our concern for the wellbeing of the mini horse at the entrance. As I understand it, horses are social herd animals, so it's quite unfortunate to see this guy living in solitude without companionship. Also, his shelter seemed fairly small, with limited shading, and mostly on a steep hill that was largely unattended to. These were our general observations while visiting. Maybe this pretty pony has another home he visits and is there temporarily to entertain visitors? We couldn't be sure. Regardless, I hope others share in this concern and that the owners consider ways to improve this guy's digs and, ultimately, quality of life.

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    Guesthouse Lost River
    Guesthouse Lost River - Burger, skimpy fried (none eaten yet)

    Burger, skimpy fried (none eaten yet)

    Guesthouse Lost River

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    Hartzell House Bed and Breakfast - Patriot's Suite

    Hartzell House Bed and Breakfast

    5.0(43 reviews)
    12.9 mi

    Do yourself a favor and book a stay here! The check in/out…read moreprocess was a breeze, the innkeepers were so friendly and knowledgeable about the area, the food was super fresh (think farm to table) and so tasty, and the property itself was fascinating as it is beautiful and impeccably clean! Highly recommend!

    OK... I CANNOT say enough praise about the Hartzell House Bed and Breakfast. This place is amazing!…read moreKitty and David are absolutely THE BEST hosts. My two sisters and I (and our significant others) came to celebrate a milestone birthday and were beyond impressed with this place. The ambiance is fantastic! The courtyard is beautiful as well as the patio in the back. The decorating that Kitty has done throughout the inside of the house is really beautiful. And as David says, "We want to concentrate on two things: The bed, and the breakfast." And that is exactly what they have done here. Each evening, David will come to offer your breakfast choices for the following morning. And it's not just bacon and eggs people... these are GOURMET offerings all made fresh on site using fresh ingredients. We had a choice of a peach cobbler oatmeal that had peaches from the tree in the backyard even and it was delicious! There was also one addition that just made my stay even more superb... a little dog named "Jack" and he is the most precious (smiling) doggie that I have ever seen! So stinkin' CUTE! Anyway... if you are ever in the area (checking out Frank Lloyd Wright's work) you should definitely give this place a shot. They are phenomenal! Thank you David and Kitty! I hope we get to come back again soon. :)

    Photos
    Hartzell House Bed and Breakfast
    Hartzell House Bed and Breakfast
    Hartzell House Bed and Breakfast

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    Railey Vacations

    Railey Vacations

    1.6(154 reviews)
    0.0 mi

    After a bad experiences a few years back, I decided to give Railey Vacations another try. I am glad…read morethat I did, as my most recent experience was much better than the others. I was more than happy to run to Yelp to provide an update to my previous review. Me and a group of friends and I stayed at one of Raileys newer properties, Wispering Rapids. This property was honestly one of the most amazing Deep Creek properties I have ever stayed in. The house was So new and so clean. You could just smell the newness and cleanliness of the property upon exiting. Definitely a breath of fresh air, as most of the other home in the area are in need of some updates. The house had a total of six bedrooms and all of the rooms had their own bathrooms! That's a rare find for these vacation homes. The living room, dining room and kitchen areas were massive, allowing everyone to engage with one another while we cooked our meals. The deck held a large hot tub, with a fireplace and plenty of comfortable seating which provided another large location for myself and my guests to socialize. My one gripe, I wish the team had did a better job with shoveling after the recent snowfall. The driveway, walkways and the porch had quite an accumulation of fallen snow, making it both difficult and scary to walk on. Other than that, this was a much better experience than the last.

    Beautiful house but very dissatisfied with the many issues we encountered. When we arrived, there…read morewas a white trash bag on the front porch. We assumed it was linens but we did not look. That bag stayed on the front porch for the duration of our stay. Then, right after we arrive, a man comes to the door and said he was expecting the owner as he was here to fix a few things. We were in the middle of unloading so we let him in. He was in the house about 30 minutes. We don't know what he repaired... We arrived New Years Eve and didn't try the hot tub that night as we celebrated New Years. The next morning we awakened to six inches of fresh snow and no snow shovel. We had to borrow a neighbors! After shoveling the path to the hot tub and clearing the front porch and some back deck space, another gentleman knocked on the door. This gentleman informed us he was there to drain, clean, and refill the hot tub. He said no one had cleaned it in a month and the water was green. So no hot tub that day or evening.... We then discover that two burners on the stove were malfunction and the garbage disposal didn't work. We tried to call the Property Management company, but they were closed because it is New Years Day. My stepson spent about an hour repairing the garbage disposal and found someone had put a screw in there. The next morning, we try to call the Property Management company again but after being on hold for a while, it pushed us to voicemail. We left a message and it took two hours to call us back. When we received the callback, we reported all the problems we encountered. She offered to send someone to repair the burners on the stove and we declined, choosing not to have a third service call in three days. She told us their company meets once a week to discuss renter issue and to determine if any compensation was appropriate. A week later, we were notified that we were not entitled to any recourse because we didn't open any work orders. There were two work orders processed while we were there and we self rescued the rest because we didn't want more strangers interrupting our family holiday. We will be back in Deep Creek next New Uears but will go back to AirBNB. By the way, I posted this same review a few days ago on the Raileys site and it disappeared. my review disappeared. I wonder how many other less than favorable reviews they have removed...on the Raileys site, this house only had five star reviews.

    Photos
    Railey Vacations
    Railey Vacations
    Railey Vacations

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    Taylor-Made Deep Creek Vacations - guesthouses - Updated May 2026

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