Not long ago, I would have given a 3-star review because of the INCESSANT "do you want this, do you…read morewant that?" even AFTER I specifically asked for ONLY an oil change. It's okay to be told my battery is old or my air filter may need changing, but it used to be A LOT more annoying. Not anymore. The last several times I've gone to get my oil changed, they did it with minimal "suggestive selling" which I GREATLY appreciated... and is definitely going to result in me actually taking them up on something if they do suggest it IN PASSING. Overall good experience, quick enough, and thorough without being annoying... so back up to 5 stars.

Added new oil without draining the old oil. Vehicle became disabled 500 yards down the road with…read moreimmense amounts of smoke pouring from it. Filed a claim with customer service and have yet to hear from Valvoline. A 20 minute oil change cost me $150 and took 2 hours, with employees draining 12 quarts of oil from my car in an insurance company's parking lot. Not one representative has checked on my vehicle, which still doesn't run right, three weeks later.

I had heard that this location was under new management and that they were quite good. I had no…read moredesire to test it, until I had an auto emergency and needed a place I could trust and afford. These guys are fabulous! As a non-mechanic I'm pretty clueless, but I've also been ripped off enough to know to ask questions. Dan (my mechanic) was able to patiently answer all of them, and explained the repair without talking down to me or being patronizing. (If you're a woman, this is ESPECIALLY rare and very welcome!!) He genuinely wanted me to be comfortable with the service. I have since returned for an oil change, window issue and a replacement tire. Kevin and Mike were also wonderful; Kevin gave me a discount on my oil change using a mailer I hadn't received. If you don't have an auto place and/or you're a woman I HIGHLY recommend this Firestone Auto Care!! (FYI --I drive a Honda.)

Don't know what they're doing. They put a tiny oil filter on my 3.6L truck. Which didn't have the…read morecapacity to ensure containments don't enter the engine. Lazy or negligent mistake. Wont be back

I work out of town every week in Rochester and whenever I have a vehicle issue these gentlemen…read morealways figure out a way to provide me same-day service. Multiple times I have been in a bind and had to travel back with vehicle issues and they have taken care of me every time. They always point out items that may become a problem in the future and give me the best advice on how to take care of it. My wife and son also bring their cars here for all of their maintenance and we have always been satisfied with the top quality work. Thank you

Do not do business with these people. Do not trust them…read more Goodyear FAILED. So much for Goodyear's good reputation. On local service center is screwed up. They failed to diagnose a basic problem. Damaged the car and commit fraud when they did not tell me and tried to cover up their screw up. Now they will not refund my money and pay for new parts. So, what Goodyear committed fraud and now they want me to accept discount repair. Even after they acknowledge the fraud (failure to notify the damage they tried covering up).

I went in for vehicle inspection at the 1800 vestal location in NY. I was told that my car needed…read morework to be done in order for the inspection to be approved. The front desk guy told me that the parts (right rear coil spring) would cost $500.00 + labor $392.00! Maybe he looked things up on his computer before he quoted me, but I felt that he was just making up the prices. Anyway, no way I can afford these prices. Regardless of my gender, I shouldn't be made to feel insulted when I'm asking questions.

Went online to select my tires and make an appointment. When I got there there price was 50%…read morehigher. They took some charges off, like tire disposal but they weren't even close to the online price. No sense offering prices online if it's inaccurate. Classic bait and switch.

I am a regular customer and have always had a good experience at the Mavis tire store in Vestal,…read moreNY. The fact that you can wait while they work on your vehicle is a huge plus as well as the fact that they take walk ins if you have an unexpected emergency keep me coming back.

Here's a clean, strong review version you can post:…read more Back at the beginning of February, we took my wife's SUV to Mavis Discount Tire in Vestal, NY for four new tires. They were the cheapest option we found at $850. While the vehicle was there, they told us a sway bar link was broken and charged an additional $250 to fix it. About a month later, the car started making a loud, obnoxious banging noise. It briefly went away, then came back again a couple of weeks later. We brought it back to Mavis because it seemed related to the repair they had done. They told us the part they installed had failed, but that it was covered under warranty. We picked the car up the following Friday, and the noise was still there. They then said their "mechanic" needed to look at it, but he wouldn't be in until Wednesday. After dropping it off again, they called and claimed the issue was a bad strut mount and quoted us another $1,250. Instead of moving forward with that, I took the vehicle to Weaver's in Owego for a second opinion. Within minutes, they found the real issue -- the sway bar was loose. The same part Mavis supposedly fixed. I brought the receipt from Weaver's back to Mavis and asked to be reimbursed for their improper repair. When I followed up days later, I was told they were "too busy" to look into it. After making it known in their waiting room what had happened, they suddenly refunded me $111 -- but then told me to "get the F out" and not come back. They failed to properly complete their own repair, misdiagnosed the issue, tried to upsell an unnecessary $1,250 fix, and handled the situation in an extremely unprofessional manner. I will never use Mavis again and strongly recommend others think twice before trusting them with their vehicle.

Very friendly and professional staff. Oil changes are quick, efficient and they explain everything…read moreas they go. Always have great coupons, can't beat the value and convince.

DO NOT GO HERE!…read more Always enjoyed Valvoline's service. So when I went to this location I expected the same service. Unfortunately, I had a terrible experience that ended with my oil pan being punctured and needing to tow to a Firestone. $100 oil change was not charged, but now I had a quote for $1600 to repair the thing- tariffs and part shortages made finding a cheaper option in my area impossible. The manager of this location offered me a 25% discount for the next oil change, even mentioning that he didn't even need to do that and he was just being nice. He also claimed a rock would've broken the rust because it was so bad. The area manager and him "reviewed the footage" and came to the same conclusion. The Firestone mechanic, however, found that the hole was about the size of a finger. And was NOT caused by rust. Frankly, I'll take the word of a mechanic that looked at the part in question rather than managers "viewing footage." Currently waiting on a reimbursement for the damages, but as of now they denied my claim. So I'm just going to review them on every platform so people know.

Russ is the best mechanic I have been to. He has been servicing my cars for the six years we have…read morelived here. He will troubleshoot exhaustively until he finds the problem. I had an O2 Sensor that was causing fuel mileage issues. It took more adjusting to bring my old ford ranger within specifications. He did an Awesome job and did not charge me extra for the time... I recommend Russ to everyone. With that said, you may have to wait a week because of the demand for his service.

We had our car at two other businesses...the first had it for almost 3 weeks...he was always "going…read moreto get to it in a couple of days", and the second also had it for three weeks, and did unauthorized repairs that did not fix the problem....we then decided to give Russ a try. He had the car for less than 3 days, and fixed the problem correctly for a very reasonable price. We have since taken all our repair work to Russ, and have always been happy with the results. Russ is an excellent mechanic, he communicates well, and treats his customers fairly. It is truly a shame that other shops do not follow his business model. We will continue to take all our work to R & C.

I had my rear wheel bearings replaced here a few months ago. The original repair solved the…read moreproblem and the vehicle sounded as it should when the repair was done. They did break an ABS sensor while doing the wheel bearing repair. They ordered a new one and replace it free of charge in under a weeks time with no hassle or argument from me. After about 2 months one of the bearing failed. I took the car back and they replaced the bearing again under warranty. I don't know if it was faulty instillation, cheap after market parts or just plain bad luck that the original repair failed so soon. Once again they took care of the problem. They also replaced rear sway bar links at this visit which eliminated a lot of the rattles I had going over bumps. Time will tell if these repairs hold up. There were a few other items they suggest in the future. The car is 8 years old so there is probably some truth in their suggestions even though they aren't urgent needs. The price seemed a little high, but I never comparison shopped. A quick review of on line pricing guides for this area reveals they charged in the middle of the range for the repairs performed. They are convenient with weekend and evening hours. My experience wasn't trouble free, but they did take care of the issues as they came up. I'll cautiously use them in the future for certain repairs.

The guys here went above and beyond helping me. I was visiting from out of town and my car had a…read moremajor issue which would have caused me to not be able to drive home. There was a snowstorm, shipping delays of the part, and other issues that could have caused another 2-3 day delay, but the guys at Monroe made sure to get everything done as quickly as they could. so grateful for them!

Doug's Automotive shouldn't be a NYS inspection station! He's only interested in what business he…read morecan derive from the inspection and will actually confront customers if they don't give him the work. We used to go there for our inspections, but his attitude has driven us away! I offered him work once and he knew I had purchased the parts from another source, so he told me to "Do it yourself!", which I did! Just Nasty!! ...and I've heard the same from others that have dealt with him!

We were new to the area and called this place he got our vehicles in as soon as he could. Prices…read moreare fair, vehicle work done in a timely manner. The gentleman that runs/owns this place is very friendly & honest. We have been there 3 times with 3 different vehicles.