As a bystander working at a local business, watched this business tow truck trying to rush to get a…read moregreen light lay on their horn to someone not moving fast enough. Pulled up next to the elderly gentleman as they cussed at him and sat flipping him off. Very unprofessional. When I called the shop he gave my number to employee and the employee left a Voicemail cussing. When call was returned they tried changing what happened so I called the shop back and he was very disrespectful and not willing to listen. Please note professionalism is important.

Absolutely, hands down, the best in the business! Highly experienced and knowledgeable!!!read more

Great body shop. Honest and very skilled! They are Very helpful and informative They are quickread more

Have had a lot of service at this shop. Have done a great job. Cost was good. Had front axle…read morereplaced on my jeep. Rebuild company made a mistake and the solved the problem fast. Go there for all my services.

I've taken many cars to Caciallis over the last 28 years. Always straight forward and quality…read morework. Extremely knowledgeable and like others have said, a respected member of the community.

After getting an earlier appointment date than competitors My car inspection at Cacialli's was done…read morewithin 2 hours and VERY reasonably priced. Nice to know that I have a great auto repair place within a mile of my home. I highly recommend Cacialli's.

Foremost, Mike's are an honest, trustworthy bunch. The garage waiting room may be no-frills,…read morethere's no courtesy rental car, and it might be hard to find a parking spot ... but the work is always done right, and I've not once felt taken advantage of. That is far more important to me than the creature comforts. More than once, Mike's has talked me out of an expensive repair I thought I needed. My current car is still kicking and screaming even at 220K miles/13 years and I credit part of that to their maintenance work. I'm deducting one star only because sometimes it can be hard to get a hold of the desk to schedule an appointment and they often forget to call back when the job is done ... you have to call to check up at the end of the day. But they always deliver the car when promised, so it's not too big of a deal. I do wish they had online booking for appointments and text notifications that the work is done like I've had at other garages.

There's a big difference between a parts changer and a mechanic, Mike's gets it done right.read more

Friendly and welcoming atmosphere. Matt & Pete are very nice. I've been looking for a trustworthy…read moreand reasonably priced auto repair shop for my vehicle(s) and after my experiences them. I can honestly say i will use Precision for any future vehicle services.

Two vehicles, three sets of tires, brakes, all the regular maintenance as well as the typical…read morerunaround "grease the chassis/gallons of wiper fluid" extra $150 labor/parts scam for about a year. (4) appoints in a row with the $100k vehicle; (1) Drivers door creased the entire length of the botton. Hinges twisted, door sprung so bad it had an air gap you could spit through. damage was visible enough i didn't have to attempt to open the handle to know. i calmly turned around and after the unbelievable run around on me as if I was crazy. upon "review of security footage", "split the cost with me", they resultantly made right. no apology but mistakes happen. (2) Inspection and tire rotation/alignment. Alignment had been locked out of it enough to bend an upper control arm, tie Rod and junk a spindle (none of which had I replaced as of that point; assuming if they were aware of the situation I'd be more than happy to have them take care of it. i was told all good no issue, straight as can be on the digital printout... double checked the run down on the work order i requested and all in 2-3 day time line they actually called me for once to have completed and ready to go for once. needless to say the broken tail light lens cover was the least of my focus. Tires never even came off prior to "alignment" of which couldn't be adjusted sitting on the rack. good thing it was spot on. (3) once I "failed" emissions as per the next routine inspection visit with no real problem or explanation; I should have know/seen enough. however a little odometer and half a tank or fuel "they needed to put miles on to reset" the computer wasnt enough; a technican took my vehicle home and again used to pickup pizzas for the whole shop for lunch that day as well. never did see what emissions issues all of a sudden went away (I forgot to return stock factory settings tune back in the vehicle from my laptop before inspection). more miles won't change that but glad i could sponsor the pizza party. (4) best trip yet. routine service. another set of tires and requested my take offs which was against protoco/unheard of/so foolis for that/another comment or two about my take off oil filters and oil too justified my sure "transmission flush"and filter" cost me an entire transmission rebuikd. ran flawless and recalls of any kind handled. never had any issues until five mikes after that trip. for good measure I told them I forgot I had wanted new cv axles too and brought it. back shortly after. the transmission issue was at that point; predictable and repeatable in a sequence you could set your watch by. reset settings and back normal for 9-10 mikes deoending on shifting to reach temperatur. i took it back all good without a code light or word. axles surprise surprise couldn't get done now for a week I just said that's fine I will take it for now and needed it for the weekend. as you can imagine the cover their ass required for another 82 miles. i was spoken to and yelled at, cussed at and told to go elsewhere with my business before the offfice managlent hung up. $1000 and a day later; the boys at Croteaus transmission service from diagnosi/estimate/turnaround time/ to price point and customer service completely exceeded even my best expectation. and don't be fooled by the $10 off mail discounts youll get after service as a thank you and mailed again once or twice as a good persuasive customer service scam. Only get to use one $10 coupon per month. not per vehicle service, per invoice , or even per second new set of tires-free balance and rotation with purchase.. as long as you do it yourself . Conclusion : Pete and the boys should for ahead and throw a pizza party for the mechanis and shop management at Croteaus and thank them for the job they did for one customer that instead of handling things legally or otherwise; you won't have to worry about restitution and as per your professional advice; to take my business elsewhere won't be a problem. Happy to take it here. stay turned for the play by play YouTube uploads from those last 3 service appointments mentionEd above from both the dash cam and go pro audio and video. Maybe the owner would have something to say by that point Instead of hiding In the back. $10 dollar off a gallon of gas coupon for the first pizza delivery I take his vehicle for the weekend to use. But only one coupon per tank full*. I'm sure you guys can handle this service and inspection order with Enough information to stay vigalent on those YouTube keyword searches to find the first one jsut uploaded for you to enjoy.

Johnathan has an excellent staff of very capable mechanics. He takes the time needed to find…read morewell-working and reasonably-priced parts and guarantees them. Business there is always brisk and the work is done ON TIME. You can ask him questions and count on getting intelligent answers and he does not seem (in my experience) to recommend unnecessary procedures for the sake of lining his own pockets. If you have a question while the work is going on, you can FIND him and ask him. And last but not least, he has a cute (can I say that word?) yes, a cute faux fireplace in his waiting area. One more thing: parking area is convenient and safe for autos and for humans. He is a busy, well-appreciated fixture in the Endicott area. His customers all LOVE him...and trust him. I DO.

John was very kind and helpful to give me an honest appraisal of whether my vehicle was worth…read morefixing. I call that quality service with a smile!

Zain is the best mechanic & can do it all! Fair, honest & trustworthy…read more He fit me in for a semi-emergency staying open late - then, I mentioned something else I also needed repaired and he insisted on helping me with it too. Highly recommend!