Our family had a terrible experience with Tiger Lily. The company was recommended by a friend, not for their proven work but because of the owner. We should have gotten a customer referral- I hope this post serves as a warning to everyone else!
The landscape crew was rude, late or no-show, and over-priced. They acted like our house was too out of the the way-- an inconvenience, which was insulting as a paying customer. They often arrived late or did not arrive at all, which was not only unprofessional but also rude because it disregarded our schedule. And most alarmingly, they were incredibly over-priced. The crew took days to repair a sprinkler, changing us over $40 per person per hour-- and they never repaired the sprinkler, only said that nothing was wrong. While they were digging, they cut our power lines underground-- which was very costly to repair and left us without internet for several days. Our backyard remains a swamp. They also cut the branches off several blooming trees, after we had instructed them not to. There were too many incidents to list here!
When we called to explain our disappointment, the owner did not offer any form of apology for the poor work. We were very patient and kept them for several months, but finally had the end the contract. We now use a different service, and are very happy-- the first thing the new crew did was take a soil sample, in order to learn about the yard's environment-- something Tiger Lily never bothered to do! read more