My sister's color-splash Return to Tiffany heart that she got for Christmas was calling my name when I returned home from the holidays. This store is inside NorthPark, ideally located if you park on the ground floor of the garage on the Hwy 12 side, or on the top garage floor by Neiman Marcus if you come in that way (down the escalators to the bottom floor, and voila). An employee near the door greeted me as soon as I walked in, not even judging me by the jeans and sandals I was wearing--not what you normally think of as "Tiffany attire." I walked around looking in the cases, lasered in on finding that color-splash heart. It was toward one of the corners, and Ann M. greeted me within seconds of wrapping up with her previous customer. She was a delight to work with, and she even suggested a slightly different chain for this Tiffany heart since it's bigger than the one I was wearing. That was a great suggestion, as this chain looks better with the larger heart. I'll be back in a few weeks for my first Tiffany key... All employees of every company type should treat their clients the way Tiffany treats theirs. read more

Tiffany & Co - Jewelry Near Me - Dallas, Texas

I wish I could add no stars! This place is RACIST. DO NOT shop here. They don't think black people can afford a $50k ring. Specifically TRACEY. Bringing security out to try on a ring is egregious and uncalled for. Tiffany & Co should be warm and welcoming of ALL races but instead they like to stereotype black people. The legacy west location did NOT treat me like this. Tracey's breath also smelled horrendous. If corporate is reading this, fix it before you all have triple the amount of reviews as mine! read more

I went in to look at a gift for my daughter for her college graduation. Sana was amazing! She was kind and patient giving the perfect advice. I explained how I needed to bring my husband in for such a gift. She took my info. She texted me asking when my daughter's graduation was. When I told her we would be in shortly, she arraigned for Mehar to help us out giving her the information about the diamond sizes of necklace I had been looking at. Neither Sana or Mehar felt like sales people but more like the perfect spokesman for my daughter. They were lovely. I realize this was not the biggest sale of that day. In fact for such a piece it would rank as a most affordable piece but they made my husband and I feel like we were picking out the most prized piece in your store. I am sure Tiffanys recognizes the pathos they create in customers. Thank you for this read more

Wow. Very disappointing. First initial meeting to locate the perfect engagement ring started out okay. Our sales associate was attentive but they did not have the quality and diamond sizes we desired. The associate located 3 potential diamonds and scheduled to have them in the Dallas store on an agreed date and time. Well on the agreed date and time the sales associate was at lunch and the 3 specific diamonds were not in the store. No sale obviously. read more

My boyfriend purchased the Tiffany and Co. perfume as a gift for my birthday. Not long after, the spray nozzle stopped working. I brought it to the store to see if they could fix it or offer an exchange. Not only did they not fix it but told me to go to Nordstrom since they sell their line and see if they can fix it. I explain to them I bought it from Tiffany & Co..... not Nordstrom. They said there was nothing they could do, that they could fix jewelry, but not perfume bottles, I then took the bottle down to Nordstrom to see if they possibly could fix it. They were not only astonished with Tiffany & Co. horrible customer service but also with the fact that they sent me to Nordstrom. They told me at Nordstrom, if I purchase perfume, and it stops working that they will gladly take care of me. The gentleman at Nordstrom's felt so bad that he loaded me up with samples. Very bad customer service from Brooke at Tiffany & Co.. read more

Tiffany & Co - Horrible customer service. Refused to fix a faulty item. - Jewelry Near Me - Dallas, Texas

I came in to drop off my necklace to be cleaned like I've done many times in the past and was not only ignored, but treated with judgmental looks from associates. I used to have great interactions with associates so I'm not sure what has changed recently but I didn't feel welcomed at all. It was very disappointing. read more

Stepped into the Dallas (NorthPark) store and was greeted with extreme arrogance, smirks and grins. Thoroughly unprofessional. I took my business to Cartier. Never again! read more

Came here to this location while shopping in the mall. Because of covid they were only letting certain people in when there was a sales representative available, so it was a bit frustrating to wait. Once I was able to get in, the sales person was nice but not super helpful or seemed to be eager to sell me anything. The store is a good size and they have a lot of pieces which is great, however, the service is hit or miss. I probably won't go out of my way to come here again but if need be I would. Didn't end up buying anything here due to the customer service but it is what it is. read more

Excellent staff! Beautiful store. The remodel is a work of art. Everyone is friendly and helpful!

This staff is amazing!!! We came into get out little fur babies necklaces and they treated them just like family Ask for Bo he will totally take care of you!!! read more

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Every visit I've had here has been delightful even when I only bought fragrance. Very friendly and helpful staff. Exquisite pieces. They make you feel at home. That's why I chose to purchase an engagement ring here. Top quality diamonds, settings, jewelry with history and service to match. I also bought a diamond wedding band for her and will also have my own band purchased from Tiffany's. read more

Tiffany & Co - Always awesome service. Thanks Irene! - Jewelry Near Me - Dallas, Texas

I had a great experience here! The staff were very kind and welcoming when I came in the store, and the customer service staff were thorough in helping me to maintain my jewelry. They offer free cleaning which is wonderful for silver. In addition, I wanted something special so they mailed my jewelry off to New York. It was back home in Dallas and looking great in just a week! Thank you! read more

Located inside of North Park Center, my shopping experience at this location is always swift. In/out, no hassle. I shop at Tiffany's about twice a year for gifts. I order online & pick up my items in the store. I'm a stickler for opening my package & inspecting items with a sales associate before leaving. Now, the snobby attitudes that many yelpers have mentioned definitely exist at this location.. as they do at many high-end stores. However I'm far from a softie or easily intimidated. Ugly stares do not scare me away. They're quite entertaining in fact. So why am I giving this location 4 stars if they have terrible staff.. because I always get exactly what I shop for, quality products. And also because I know that they aren't earning a cent of commission off of me. I simply: Order online. Pick-up in store. Sashay away with my cute blue bag... while they're left, obviously miserable, at their 9-6 throwing hate & shade at the next customer. read more

Tiffany & Co - Jewelry Near Me - Dallas, Texas

I said Yes! Got my stunning dream ring from this location. Costumer service was beyond amazing. Always a pleasure visiting this store.

When did the "luxury" store with legendary customer service get replace by a young kid with an iPad? Tiffany & Co makes a big deal about making "an appointment" for "personalized" service, so ok, I'll bite. Coming in for a simple platinum band that I can wear and abuse everyday without having the fear of damaging my diamond eternity band for daily use. I made the "personalized appointment" online, and soon thereafter, received a "personalized email" from a sales guy that he is looking forward to meeting us. Ok, good start with the "personalized acknowledgment." Hubby and I arrived 10 minutes before our "personalized appointment" and was immediately allowed into the Northpark store where security directed us to wait on a comfy couch. The sales guy greeted us with fancy suit and tie and showed us to the counter where an array of wedding bands were displayed under sparkling Tiffany lights. Mesmerizing sparkles indeed. Instead of showing us the shining baubles in the case, the sales guy proceeds to pull out an iPad to order any ring I wanted... oh, and he is glad to upsale for another overpriced bauble. Could I not sit in the comfort of my own couch to order online rather than battle Northpark parking to get "personalized service" on jewelry that is easily 50% more than a local jeweler because of the Tiffany name? If a blue box and white bow impresses you, I would urge you to shop here. If common sense prevails on quality and value, then there are other jewelers that are worth it. read more

I've visited Tiffany & Co. on several occasions. The 1st time was when I bought my sister a necklace for her 40th birthday about 4 years ago. I can tell you it was the most nerve wrecking experience. I looked a complete mess that day. I had been running errands all day and this was my final stop. I was completely disheveled. I walked in with nothing but the print out of the necklace from the website and my money. The security guard was so kind. He welcomed me into the store with a smile. He noticed I had the print out and immediately contacted someone for assistance. I was then greeted by a Sales Professional who graciously ushered me to the section where my piece was located. She talked about the collection and just the overall quality of Tiffany pieces. Once she was done she boxed up the necklace and out I went. Fast forward to my more recent visit and the level of customer service is still superb. I went in this time to purchase myself two rings. Unfortunately, one of the rings available was a half size too big. No worries! My sales professional Keila was able to order the ring I needed. She stated when it would be delivered to the store and other details. My ring arrived exactly on the date she provided. Keila wasn't at work the day I picked up my ring. However, the lady in customer service was just as awesome. We handled a little paper work and chatted it up. Plus, she taught me how to wrap that pretty little Tiffany bow. I can honestly say that the level of customer service provided here is top notch. I am very pleased customer and would definitely recommend this store. read more

Tiffany & Co - New pieces to my ever growing collection. - Jewelry Near Me - Dallas, Texas

I love the warmth and genuine welcome I get each and every time I step into this Tiffany & Co. here in Northpark! It's such a wonderful feeling to have! :) Incredible Customer Service - I was lucky enough to have the assistance of Corinne for the past year! She made shopping at Tiffany's FUN! When that happens, rather than simply window shop, I buy! :) Fantastic Gifts - this is my favorite place in picking up gifts for special occasions! I have purchased Tiffany's Piggy Banks; China Bowls and Engraved Photo Frames most recently! :) Exquisite Jewelry - I love all of Tiffany & Co.'s timeless pieces! I especially treasure their unique designers of Elsa Peretti's open heart and Paloma Picasso's graffiti & olive leaf collections! :) Dependable Shipping - a wonderful tracking system Tiffany & Co has adapted! With every gift, I know from emails when it had been sent and who signed for it when it was received! Such a relief it is! :) Ahhh - Giving or Receiving The Blue Box - *bliss* Cheers! read more

Quick look rating: 5/5 Quality, 5/5 Service, 5/5 Experience *Great customer service! Big shout out to Alex, and who ever hired her should get a big "thank you" as well! Came in to the store to pick up a wedding gift and was pleasantly surprised about the fantastic customer service! Alex helped me out with a wedding gift. What was shipped to the store and then gift wrapped was a gorgeous glass bowl. It is not terribly expensive, but makes a great wedding gift. It is simple, useful, and very tasteful. It's called the Georgetown bowl. http://www.tiffany.com/gifts/gifts-for-the-home/georgetown-bowl-19491129? The gift was wrapped and ready to go. For some reason, I wanted to just double inspect the gift for any imperfections. Alex was more than happy to unwrap and we inspected the wedding gift, and she then took the gift to the back to be rewrapped. She had the best attitude, and customer service about the whole process. While a very short wait, I had the pleasure of wondering through Tiffany's. Wow do they carry some very nice things! The store is laid out well, as I walked around, so many other folks asked they could help, friendly folks. During this whole process I had Alex a question about appraisals, and when she did not know, she just simple stated "hold on, let me ask the manager". Now I like that, when you do not know, you ask. After a brief moment of her talking to her manager, he promptly came out of his office to discuss the issue. Another point for them was the manager, helping out rather than just delegating. Right after that I spotted him helping out some other folk in the store, a hands on manager. The only down side I might detect, that some products maybe a little pricy, but if you want a good product, you may need to pay just a little more. Customer service star, Alex! Nicely done, keep up the great job! Bottom line: Great customer service, great products! read more

So I walked into this T&Co location and wanted to get my ring cleaned. Iwas greeted by the security guy but none of the SA's even acknowledged my presence. Whatever, I was there for a ring cleaning anyway. I proceeded to the Customer Service area and the lady working the area was slow like a sloth! After waiting over 5 minutes, the security guy asks me if I rang the buzzer. I had forgotten to, but that's alright because there were two girls in one party waiting to get their jewelry back. He still rang the bell for me. After nearly 10 minutes of waiting, she finally finishes with the party immediately ahead of me. I told her that I wanted to get my ring cleaned, but she replied that it would take 3-4 hours....seriously? Whenever I go to a T&Co store and ask for this service, they normally take my ring and tell me to come back in as little as 20 minutes or up to 2 hours. =/ Maybe it's because life moves a little slower in Texas. Who knows?!?! read more

Grandma wanted to buy me a gradation present. ( I just graduated from TCU, GO FROGS). For high school grad she bought me a necklace, this time we went for the matching ear rings. Lauren helped us. She was so nice and patient. If you ever go here as for her, she was truly amazing. She suggested things, and helped us fund exactly want we wanted! She also offered cheaper suggestions. I never felt like they were looking down at us or anything like that. We were treated as equals to all the other customers, even if we weren't as rich. When and if I can ever afford any thing else from here I will go back to this location. read more

Horrifically Snobby!!! I walked in (Northpark Mall), I was immediately asked what I was looking for. I told him and gave him a budget of $30K. He immediately showed me one ring (2 karat, princess). I asked if there were any other options (side stones? pave? Color?). He told me that it was the Tiffany signature ring with no other options. He then proceeded to rush me out the door, telling me to come back when I was ready to buy. It felt like he was taking out the trash. Maybe he made some assumptions about my age at 25, but KNOW your customer. I would have made a purchase that day if the man had some respect and treated me decently. I will never be looking to Tiffany's for ANY future purchases. read more

My wife, her parents, and I stopped in because she wanted to check out a necklace that she had seen online. We waited for what seemed like an eternity for any of the sales associates to stop by and help us. Actually, it was an eternity - during the time we were waiting, my mother-in-law said that she didn't think that the necklace was worth it and talked my wife out of buying it. No one ever did show up to help us. I suppose I should be thankful for the poor service, since it saved me a few hundred bucks! :) Yes, Tiffany has some nice stuff. But this location's service leaves something to be desired. And on this occasion, it probably cost them some revenue. (their loss, not mine.) read more

Of course Tiffany gets 5 starts... I mean, they are the best of the best. But aside from that, if they had been pretentious and/or snobby, they certainly would have lost a star or two. Quite the contrary, Barry, the salesperson I spoke with, was the most polite and professional person I spoke with in the whole process. He was completely unassuming. That is, he didn't escort me out the door when I walked in NOT wearing a $10,000 suit. Nor did he assume that my mere being there meant I was going to spend a ton. Actually, Tiffany is not totally overpriced. The prices are higher, but so is the quality of the diamonds. Furthermore, they are designer rings. I suppose I toute designer rings since that is what I ultimately chose for Rachel -- just not a Tiffany ring. Regarding the diamonds, Tiffany actually has a patented way of cutting the diamonds, so they truly are unlike others bought a different store. They (at Tiffany) say that the cut makes it more brilliant, but I think a GIA/AGS ideal cut is probably the same or at least very close. All in all, I wouldn't have spent much more if I had gotten the ring from Tiffany as opposed to Bailey Banks and Biddle -- assuming I had purchased the entire ring (i.e. diamond included) at BB&B. (As you'll read in my reviews to come, I got the main diamond elsewhere). But really, I give all my stars to Barry. Although I ultimately didn't buy from Tiffany, Barry definitely made the experience a good one. I could see an anniversary gift coming from Tiffany (don't tell Rachel). read more

I'd never walked into a Tiffany & Co store before today. My husband and I were at the mall to see a movie and shop a bit. We are 12 years married but are going on our 'honeymoon' in December. We'll travel to Frankfurt, spend NYE in Prague and then on to Rome for the final leg of the trip. We never had a wedding. We never really had wedding rings. But we always wanted to have a wedding in a castle in Prague. That isn't in the cards for this trip but planning the trip made us sentimental for that experience and we've been discussing a private, personal commitment ceremony along with new and forever rings. We ventured into Tiffany because it was in our sights and we want something special. I had my doubts because as well known as they are, I'd imagined very cookie-cutter, typical pieces. Initially, we found ourselves looking at a darling silver and onyx ring but it wasn't available in my size and it was more costume than 'forever'. A very nice lady associate helped us to another counter with the 'Gatsby' line. There were two rings that I adored. One was onyx with a daisy on it. The other had diamonds. One was about $600 and the other was about $1700. Both were in my size. I was conflicted. I really preferred the daisy ring but felt it might be a little too quaint. The other was nice but it was silver. Actually, we discovered that they both were silver. So... We backed away wanting a more precious metal. Our sales rep led us to the wedding bands. We didn't want diamonds. Just simple gold bands. The sales lady introduced us to Taylor, specialized in wedding rings. She left and before Taylor could get a word in, the manager interrupted and took over the 'sales process'. Which was a joke. He introduced himself, gave us the stink eye and then proceeded to ask my husband what he wanted. My husband said gold, not shiny. He then told us that they don't have white gold. Only platinum. We said, that's fine. He then said- they only have shiny. Nothing matte. He said he wished they'd offered it but they just don't. We stood there, still expecting alternative options. Instead he told us to go to another store. He gave the names or two other companies that might have more of what we were looking for. His body language was clear... Get out. We don't want your business. I was immediately insulted and disgusted that I even walked into the store. I will never buy a thing from Tiffany. There are so many exceptional jewelers who craft unique and beautiful pieces. I don't want to say that price isn't an issue, but we were prepared to buy whatever we fell in love with tonight. If you want to be dismissed and rejected, go to this store and ask for the manager. read more

It is with great pain that I write this follow-up... My wife and I are regular patrons of Tiffany & Co. I have shopped at numerous Tiffany stores and have typically had the same great level of customer service...unfortunately, my last visit to the Northpark Tiffany will most likely be my last. My wife and I stopped into Northpark to see a movie and afterwards we stopped by a couple of stores. My wife mentioned she would like to drop by Tiffany because there was something she had seen online that she wanted. So, based on my previous five-star experience, I was more than happy to take her by the store. First of all, we have platinum Tiffany wedding bands...in both this location and the one at the Galleria, we have been able to give our bands to a salesperson and they would take them back to have them cleaned while we shopped and/or made our purchase. This visit, when I asked an associate if we could have our rings cleaned while we looked around, she promptly advised us that we would have to take the rings back to "customer service" to have them cleaned. This was in addition to her attitude that I was wasting her time. I was a little taken aback, but thought maybe that particular salesperson was having a bad day or was new. I'm not sure if it is a new policy, but I definitely felt like we were not being treated like we normally are at a Tiffany's. Anyway, my wife found what she was looking for and I got the attention of a salesman. I asked him if we could see the item. Mind you, this was just something we were picking up for no particular reason and it was on the lower end of the Tiffany's spectrum, coming in at $125. The salesman made this "oh" sound like he didn't want to waste his time with us and our measly $125 purchase. He pulled out the item and told him we wanted to buy it. While I was handing over my credit card, I asked him if we could get our rings cleaned, just to see if we had bad luck with the previous salesperson. He gave me the same line about going back to customer service. If this particular Tiffany is changing their policy on taking care of existing customers that do regular business with them, it is inconvenient, but it would be nice to know beforehand. All in all, to be treated like my patronage is not worth the time and not needed has brought me to the decision to NOT visit the Northpark store again. My regular business will be going to the Galleria store, where they know how to treat customers. read more

This place just makes you feel good all around. Very nice service and love the beautiful jewelry selection. I like the fact you can drop off the goods and they send off to get beautiful and shiny within a short time. Any woman loves a blue box! read more

I never thought I'd ever purchase anything from this store before getting married. I guess since we have to wear these things around our fingers for the rest of our lives, it was at least worth being open-minded about. Sure enough, this is where we bought our wedding bands (not the same thing as the engagement ring young'ns). We're happy with our rings and we were very happy with the service that we got at this particular location. It has always been a step up from the Tiffany in Atlanta and in Houston in my few experiences. I thought Craig, a previous assistant manager, was really helpful and proactive. He went out of his way to help us exchange a ring that we bought in Atlanta when the sales lady in Houston told us she couldn't. And now, Bo (sp?) helps me out. He was friendly and professional on the phone. read more

Top notch service at this Northpark location. We first went in back in 2010 when we were shopping around for an engagement ring. We didn't think they would have a ring within our budget but boy were we wrong! Barry was our salesperson and he was beyond amazing. He was very knowledgeable and supportive on what we wanted within our price range. He found ring options from other stores and had them sent in for us to look at. My fiance was very happy and excited to have found her ring. We could not have done that without Barry's help. We were so happy with our purchase that we also referred my fiance's sister to Barry. Again, just the best service all around. He shared his knowledge and brought in countless ring options until they found the one. Never once did we feel pressured to buy anything or at any price. We told him what we were looking for and he made it happen. Every girl wants a Tiffany ring and that elusive blue box. My fiance goes in on a monthly basis to have her ring cleaned free of charge and it only takes a few minutes. The customer service is impeccable! So when you to go to Tiffany's....ask for Barry! You will be very happy in the end. I know we are! And we will keep returning for more beautiful jewelry! read more

Both times I have went here I already had in mind what I was going to purchase (thanks to the website) but the customer service was good, they even steam cleaned my grandmothers Tiffany & Co ring for free while I was looking for what I came to get. I wish the store stayed open as late as the mall did, once I got there and they had just closed and it was around 6 or 7pm when all the other stores stayed open till 9pm in the mall so look up store hours before you go. read more

Tiffany & Co - Heart Toggle Bracelet - Jewelry Near Me - Dallas, Texas

I am unhappy with the integrity of the store. I've tried going a few times this summer and the sales person(s) have been slow to greet, while the security staff there is eager and helpful. I don't know what has changed with management and sales. I ended up purchasing from Galleria. Dr. M read more

Everybody is right and it needs to be said: this Tiffany & Co is really snotty. I have stopped in here many times and nary a word from the sales reps. Not even a nod and smile. That is the most ridiculous thing ever. I get more attention from the security guard standing at the front door. I get it, this is Tiffany but puh-lease. The last item I purchased from this store was the signature Tiffany and Company necklace for my best friend's graduation when she got her master's at SMU. I went here because it was close and is at my favorite mall, Northpark. I refuse however to spend any more $$ at this location. read more

Such a clean and spacious location at NorthPark Center. I've never visited without being helped right away and while this isn't the most beautiful location, the customer service in every department is excellent. I popped in to get my wedding band polished and they were able to steam it and get it back to me within 5 minutes. read more

Ahh great service! Considering usually staff at these types of places are not the friendliest if they think you aren't going to spend but not here they were great! read more

Absolutely amazing service and experience. 2 years ago today Andy at the north park location made it possible for my now husband to propose. One of the best days ever, thank y'all for making it possible! 2 years later, we're still treated like family. I highly recommend going to see Andy if you have any engagement, or jewelry, needs! read more

This particular store isn't very warm or particularly helpful at all. The other Yelpers weren't exaggerating. The people here are SNOBBY which just makes me love the other location at the Galleria so much more. read more

My fiancé got my engagement ring here about two years ago. I've gone in on multiple occasions and I've had a great experience every time. We get treated with the same courtesy as someone who purchased something more luxurious. My ring is not one with the largest diamond but it has just as much class and elegance as one with a bigger diamond. The simplicity speaks for itself. Every girl deserves a Tiffany's ring! read more

Love this store - But I always seem to miss the Breakfast service for some reason... Great place to buy gifts and Bling :)

I stopped by a few days ago to pick up a birthday present for my wife. My budget was very modest, but the sales associate that greeted me and eventually sold me the piece I wanted, treated me like a VIP client that was spending thousands. Nasha was very polite and pleasant to deal with. She was professional, friendly, and seemed to take a very genuine interest in my purchase and the occasion surrounding my purpose. It was my first purchase from Tiffany, and I was very pleased with the culture of hospitality that exist in this organization. Nasha certainly made me a fan for life, and I look forward to returning to this location to purchase many more gifts for my wife and daughters! read more

So very sad about the service at this location. My husband and I went in to buy a birthday present for our daughter when the sales associate mentioned that we can get Tiffany pieces cleaned at any time. I went to customer service with a very special piece of jewelry my father had given me over 30 years ago and which I have been wearing just about every day since he died 7 years ago. He bought it at Tiffany NY. I was told by a customer services employee, that the pieces are not Tiffany & Co and they wouldn't clean them. The store managers didn't take the time to take care of us and sent an assistant who was just as unhelpful. Needless to say we returned the items we purchased for our daughter immediately. read more

I always have unacceptable service at Tiffany & Co. We have purchased serveral pieces from Tiffany's. Everytime I take my jewelry in to have it cleaned, I'm rushed by a representative. I was in Tiffany's last week on 3-21-11 and I want to say Stephanie helped me. I will find out and let you know. She was short and abrupt. I asked if she was busy and if I needed to return at a later date. She stood up while I was seated, wrote up the ticket and cut me off. I was so upset. This happens to me often at Tiffany. I hate to say it but discrimination is still alive. I will not shop at Tiffany's again. read more