Fantastic In-Home Tech Support and Training! I highly…read morerecommend Henry with Computer Chimps for any IT needs. Henry came to my home to help optimize my setup, and the experience was top-notch from start to finish. What stood out: Streamlined Operations: Organized workflow and made my system run much faster. Clear Explanations: Explained how certain apps and programs function. Easy to Understand: Clarified complex tech concepts simply. Highly Professional: Knowledgeable, and very patient. I will be using Henry and Computer Chimps for my future IT needs.

They identified the problem quickly and effectively would recommend them. Very good workread more

This business is under NEW ownership! I brought my iPhone and laptop to CompRite LO and both were…read morediagnosed and repaired within 3 days. My iPhone was repaired while I waited on-site; and I dropped my laptop off to be evaluated and ready for pick up within 3 days. The owner, Damon, is service oriented and responsible, unlike the previous owner. I've referred several friends to this business and they've also been very pleased with the services provided.

I just had an extremely frustrating experience trying to get my computer fixed here. After assuring…read moreme it was fixed, I took it home only to find that it still had the issue. Then they promised me that another fix would work, so I brought it in a second time, only to be told that they had to order the part, which would be there Saturday. I planned on coming in Saturday, but the part didn't come until Tuesday. They assured me I could come in on Friday at noon and it would be fixed in 1-2 hours. I got a call at 5:15 pm telling me it was all finished, too late for me Friday. So, I came in today, Saturday (my 6th trip to the shop) feeling assured that I had finally reached the finish line. Only to find that, in spite of the Friday evening call telling me it was all ready, that they had not fixed it at all! Very inconsiderate lack of communication. The only redeeming part of the experience is that they gave me a full refund. But, here I am at square one again with a broken computer, after 3 weeks and 6 separate trips to the shop.

The owner got back to me right away and gave me good information about taking care of my computer…read more They were very generous in sharing information with me. I was able to find someone to repair it by taking it to them that night. So I didn't end up meeting this owner this time.

Marvin is an excellent tech and provided much info on managing various aspects of PC. Recommend him…read morehighly.

Knowledgeable, efficient and reasonable charge I am glad…read morethat I decided to fix my laptop Thank you and highly recommended

WOW! Finally found someone who does business like we do. Natto very willingly listened to my…read morecomputer issues, made some suggestions, and was happy to help over the phone AT NO CHARGE to see if he could get me going in the right direction. He is booked until next week and instead of making me wait he helped immediately. He is now in my contact list for computer service. Thank you, thank you! Linda

Stopped in to ask a question about a printer cartridge jam we could not unjam ourselves. Scott…read more(owner, I believe?) was so helpful in explaining to us how HP purposefully creates these jams when generic, non-HP cartridges are used. This can basically render printers permanently useless. An HP trick to get customers to buy their more expensive ink cartridges. He suggested that we return all cartridges for a full refund immediately. We had to purchase a new printer. Scott was extremely helpful, patient and kind. Never tried to sell us anything. We will definitely be doing business with him in the future should we need computer/printer issues. His advice is trustworthy and no hard-sell!!!

Ace Computer understands the importance of 5 star customer service. They know customers need their…read moreprinters and computers in working order ASAP. They are my "go to" computer business and never disappoint.

I was really excited to call Device Doctors and get in touch with Ryan. I told him my issue, a…read moreChromebook which needed the screen replaced (my son broke it and it's his school computer.) I had the model number and all the information and Ryan was able to tell me the cost and how quick he could fix it for us. I said I was going to call around to get prices and repair time and he even suggested a few places, which I felt was very good business practice and made me feel comfortable. So I decided to use him for our repair and called him back to please place the order for the part. He definitely wasn't as friendly on my second call, but I just imagined he was busy. He said we could drop the laptop off anytime and so I asked my husband to do so since he was in the area that day. When he got to the address there was no "Device Doctors" he said there was a cell phone repair shop with that address. He went in and no one was there, which he thought was weird. Eventually was greeted by the cute pup in the photo and then finally Ryan. My husband said that he had very little customer service skills and didn't seem to even realize who he was (despite the fact that I said we would drop off the Chromebook and gave him all of my contact information over the phone,) when my husband said that I had spoken to Ryan. I didn't think anything of it as I thought he was very kind on my initial call. He told us the laptop would be finished on Tuesday (we dropped it off on Friday,) and it was. For some strange reason my voicemail didn't show until the next day. We were able to get a loaner from the school so it wasn't urgent for us to pick it back up. We did however, need to get an invoice for the repair as it was a warranty that we were using to get the repair done. My husband went back on Wednesday and he said no one was there. I tried calling multiple times and just got the voice mail. I finally got a hold of Ryan on Thursday and confirmed the hours and my husband was able to swing by again since he was in the area, and pick it up. However, we didn't get a repair invoice, we only got a Square receipt with the total. Since our warranty plan required a detailed invoice, I called 6 or 7 times trying to get a hold of someone and when I finally got a hold of Ryan on Friday he said he could email me an invoice if I would just text him the information. I did so, and at the end of the day on Friday I still had nothing. At the end of the day on Saturday again, no invoice. By Monday, I tried calling again multiple times and couldn't get a hold of him. I finally text and said that we needed the invoice to be able to submit our claim. And again, provided the details. Let me say this - if you're looking for customer service and you need that more than you need the repair, this isn't your spot. BUT if you need the repair you've been guaranteed for the price you've been quoted, this is it 100%. If I didn't need the detailed invoice, Ryan would have gotten 5 stars, for delivering what I asked for when he promised it. BUT it was a HUGE hassle trying to get a simple invoice to submit my warranty claim. That ran down the stars to a 3 star since it became more hassle than it was worth. We could have used a different shop, waited longer but gotten less hassle in the customer service area. I was disappointed, but I would go here for non-warranty work that I don't need within a specific time frame. He just lacked the customer service and follow up that I needed for my repair.

If you want a friendly owner, great service and a reliable repair you should go to device doctors…read more I found them to be extremely professional, great communicators and know what they're doing. Highly recommend, A+!

I didn't know what to do the day my computer fizzled out because I was in the middle of my work day…read more& didn't know what was wrong or who to contact. Lucky for me, Google brought Steve's company up and because he had such a good rating, I gave him a call. Steve thought the new motherboard would take a week to order/arrive but it was here in 4 days & he came over the day he got it and got my PC back up and running! His labor was $180 (2 hours/2 trips to my house) & the motherboard was $100. That was a small price to pay for him to be able to save all the work, photos, music, movies I had on my hard drive! If you ever think your computer has burned out & died, call Steve before buying a new one and starting everything (re-installing everything & re-doing tons of work) over.

Helped me with a really pesky and annoying dead component that I was unable to diagnose myself…read more And did it in an hour or so. Absolutely worth it to ablate the frustration. I appreciate Steve's help.

NO NEW RESIDENTIAL CUSTOMERS…read more Not a review so much as a comment: I just called to see if I could get some help with upgrading my Mac to add needed memory. The voicemail states that the business is no longer supporting new residential customers (only existing residential customers with support plans). I very much appreciated the clear message so I didn't waste time leaving a voicemail and waiting on a return call. Now back to Yelp to try and find someone else.

I have a 2013 MacBook Pro with a CD drive that was starting to slow down considerably, presenting…read moreme with the beach ball of doom with just about every action I tried to take. Plus, my battery was no longer holding a charge, so I was tethered to my adapter. This is the time at which I buy a new computer. But you can't get one with the CD drive anymore, and I still use mine for my outdated exercise videos and movies on the plane. So I consulted Joseph at Portland ComputerWorks about a tune up. He recommended I increase my memory, replace the battery and get a solid state hard drive. His pricing came in at under $400.00. He also cleaned the interior and tightened the hinge for the screen. I love the result! This machine should go on now for at least two more years. It's like having a new machine! I do not live anywhere near Portland ComputerWorks, but it was Joseph's appraisal, manner and trustworthiness that made me leave my personal grid. I won't go anywhere else in the future.