Terrible terrible customer service. My husband dropped off his suit to be dry cleaned for a…read morewedding. He specifically chose Pleats because their website says they are open on Saturdays from 10am - 2pm, and he knew he would need to pick up the suit the same day as the wedding (on a Saturday) because we had been out of town. Their website AND Google listing said they were open on Saturdays. Lo and behold, he gets there Saturday morning at 10am sharp, and they are closed. Multiple other people arrived to drop off clothes because they were also under the impression that they were open. My husband ended up having to go to three suit stores to try to find a similar suit (he was a groomsman) and spent $350 on a new suit. The suit did not match perfectly and he looks out of place in the wedding photos. He also missed the groomsmen lunch. It was an extremely stressful morning to say the least. I also looked at the reviews, and the owner was aware that the site is incorrect and didn't bother to change it! It has been a month since this occurred, and the hours are still not updated. We contacted the store, and they said that the hours are correct on desktop, but not on mobile devices. I would say that the majority of people looking into the hours for a store are probably doing so on their phone. We requested a reimbursement for the suit and they declined. Horrible, horrible service, especially considering they knew their hours were misrepresented before this even happened to us and they had an opportunity to correct them. Will never, ever go here again.

Not impressed. Saw great reviews so took a trenchcoat in. Asked specifically when dropped off,…read morecollar needs work on stains, would like scotchguarded too. Picked up, collar still dirty. Showed, was told "I'm sure we did the best we could". Agreed to try again. Collar was great. Coat, totally wrinkled, no scotchguard.

I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Needed to get a formal dress dry cleaned after a wedding I attended! Looked up the local area dry…read morecleaners and found people's cleaners! The store is easily found right on Chippewa street in a plaza with a cute little lot and right near a decently popular intersection. The store is clean and more or less what you expect a dry cleaners place to look like but the service was speedy and produced a good product for a reasonable price. The two people that I intersected with vert very helpful and gave me all the info that I needed. There is a small charge for using your credit card but to dry clean my long formal dress with some beading and buttons (all stayed on the dress) a turn around time of 4 days was $16.

Friendly and helpful staff make all the difference. When I needed something quick they said they…read morecould press but not clean in my time frame. Great solution when others simply said no. Walked me out to car with umbrella when heavy rains hit. Got the job done, a rush job, on time. Thank you!

If you have a Y chromosome, stay away from this place. Lady was rude, or at best, not personable at…read moreall. When I arrived, I asked if they did a lot of men's suit alterations, she said, "Some." I then told her I wanted 1/3" of cuff and a half-break in my pants. She had NO idea what I was talking about. She said, "I don't measure that way." Um, yeah. I think I'll go somewhere else. If you're a man, you should too.

I learned of Abbey Lane from a friend and was in desperate need of alterations to a few things…read more Fantastic customer service - very friendly and eager to make sure your clothing item is taken care of. Took only a week and they were ready to service me yet again when I walked into their store. Very reasonably priced - I highly recommend them!

Very rude. The staff lacks communication skills and takes it out on the customers by being rude and…read moredemeaning.

didn't even want to get anything done tried to call to get an understanding of pricing was…read moreextremely short, rushed me off the phone.

This place is the best cleaners around! They do great stain removal- quick turn around time, never…read morehad any issues! They offer great coupons with the app! They repair and alter clothes and all my stuff comes pressed and perfect! I think they do the best work for the best value!

Overpriced scam. Stay away from this cleaners! We always knew this place was too expensive - but,…read morewe found a nice coupon ($15 off a comforter) and decided to give them another try. Bad mistake. Tide refused to honor the coupon so we paid $50 to clean a comforter. Ridiculous, I know. In response, they told us the receipt was expired (it wasn't - it was from a Schnuck's receipt that was not a week old). Then, the manager told me it was a "fake" coupon. Again, it came off the back of my grocery receipt - who fakes coupons anyway? Won't apologize, won't make it right. But, they got my $50. Alas. Stay away. Head down the street to American Cleaners. Nice people, better pricing, and they honor all coupons!

Service was great. Dry cleaning excellent. People super nice and friendly. Clothes ready and…read morepressed perfectly.

Nicest people, good dry cleaners. Don't have shirt service. Price is about average. Convenient…read morelocation at end of strip mall.

Quality work on both My dry cleaning and alterations. Orpheum is the only place I trust with…read moreeither. So glad they are OPEN again.

I dropped a sport coat off knowing I needed it for a Friday event. It had a few minor stains which…read morethey noted and said it would be done at 2:00 Friday which they also noted. I asked for a copy of the ticket which was met with "we don't do that". I found that odd but ok. I went at 3:30 Friday and the woman working initially could not find it. Her: Are you sure you didn't drop it off somewhere else Me: Positive it was here After a while she went through the stack of tickets and found the one for this jacket. Her: We'll at least now I know it's real but I still do not know where it is. She finally finds it, but not pressed. Me: OK I'll wait while someone presses it Her: Our presser is gone for the day She still made me pay the $15.00 even though they had not done the job. I get it home and guess what; the stains are still there Net - not done when promised - customer service was crazy bad - not pressed - stains not removed If there was a way to rate this place zero stars I'd do it. I'm not sure how the remain in business; don't go here!