I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Good spot to do laundry. I went at around 6 on a weekday and it was pretty empty. Took 30 min to…read morewash my clothes and 25 to dry it. They attendant will break large bills and there's a quarter changer on site.

I had a carpet runner that I needed to wash and found this place through the strong Yelp reviews…read more After I got there, I wondered if I was at the same place that all the 5-star reviewers went to! There were no helpful attendants, just one young woman, for whom you had to ring a bell and then patiently wait for her to appear. There was some pantomime between us as her English wasn't good enough to fluently answer questions about USING THE LAUNDRY MACHINES!!! Argh... I just wanted to know which washer was big enough to handle my heavy runner... Anyway, I loaded a big washer, put in my money and detergent, and waited till it stopped spinning. It was the middle of a Monday afternoon and there were only three other customers. The Jerry Springer Show was blasting on the TV. There were numerous signs saying you had to wear a mask and to wait for your laundry to finish in your car, but no one was paying attention and the attendant was the only one without a mask. This place has a by-the-pound dry cleaning machine, which I'd never seen before. I'll try it out when winter's over and it's time to dry clean sweaters and coats but I think I'll go elsewhere for heavy laundry loads. There is no free dryer use here, like others I've been to.

I've been going here for a few years and they are always friendly and on time!! They maintain your…read moreinformation and some remember you depending on how often you go!! Flat rate for specific items no matter the weight! It is very clean and fresh going in! They have pick up and delivery services but I've never tried those! Give them a try, I'm sure you'll be satisfied!

Been using cd one after the recommendation of a friend and it has been everything I need. Quick,…read morefriendly service with wonderful quality. The services are also great value. This will continue to be my go to for all my dry cleaning needs!

They have enough help to come out to get clothes and also for pickup, but I took a dress in to get…read morecleaned on 6/5 at 5:00, was told it would be done the next day but I couldn't pick up until 6/16. This is a dress I'm to wear at my grandsons wedding on 6/20. Tonight 6/17 I decided to try on the dress with the shoes I have picked out to wear, and I see there is a spot, lighter color than the dress right about where my navel is and kind of a darker ring around that where I guess they used something to try to get the first spot out that they had caused. Also the material looks kinda stretched in that area, I guess from scrubbing it. I need this dress Saturday. Was only worn one other time and is very expensive. They are closed as I'm writing this but will talk to them tomorrow. I'm just sick about this.

Beautiful store w drivethru!! Smells so gd and a ton of coupons available! Dropped off a king size…read moreugg comforter

Best service , Martin is awesome. Martin helped us out on short notice, in town for soccer…read moretournament and he washed all our girls uniforms in under an hour

Used the cleaner to do show laundry for a band . 18 pieces,…read moredropped off, one had a ink stain, The removed all stains, and got my clothing done within 20 hours. Everything came back perrfect. Great value, quick service, and nothing is missing !!! Thank you!

I'm new to this area and so glad I found this Cleaners!!! Excellent place! They do great work!!…read more I had taken in a jacket to the Chesterfield location to have the zipper repaired. All it needed fixed was the tab to zip up the jacket. It works like it is brand new and cost me very little. Very happy!!! Ben was the gentleman who helped me and he was very nice. I met 2 wonderful folks from this location....Nikki and Nina. They were great...so nice and helpful! I was going to have some alterations done on some other clothing. However after discussing what it could cost, Nikki was honest enough to say it may not be worth it as I could buy something for almost the same cost. I so appreciated her honesty!!! I will bring all my clothes to this location...but highly recommend any of the West Oak Cleaner locations.

the alterations were fine but they charged $45 to shorten an unlined cotton dress. Will not be backread more

They do wonderful job on dry cleaning and the service is always great. They might be higher than…read moremost cleaners, but it's worth it.

do not use Marquards dry cleaners. I left 2 linen shirts to…read morebe laundered and light starch. When I picked them up, it was $37! One had been dry cleaned and not very well pressed. They said it was because it was a silk blend which wasn't true. it was pure linen. They also charged extra because they said it was a woman's shirt and the darts were the issue. there are no darts in the shirt. They used to be the best dry cleaners in town. not anymore. One shirt looks terrible.

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more

Price and quality are amazing. It's a little off my beaten path but they exceeded my expectationsread more

Simply Clean is amazing!…read more No more guilt around not being productive on nights and weekends -- I can have a clear conscience knowing my laundry is being done (and organized and folded). Price is completely reasonable and everything is done in 2 days. They even organize it in separate bags based by item type (i.e., underwear is separate from shirts and pants). If you are feeling overwhelmed by day-to-day stuff and can afford a little extra expense every other week, try out Simply Clean. You won't regret it!