My whole experience at Thurston Dental was superior. To start with, the office is spacious, attractive, and inviting. My dental hygienist was knowledgeable and friendly. The front office handled everything carefully. Dr. Sapp impressed me with the way he went beyond what was expected, and explained all the procedures well. I will be back to Thurston Dental office. Thank you for the excellent care! read more

I never imagined that I would ever get over the fear of going to the dentist!. I was just not able to get myself to go through my worst anxiety. Reasons for that but I went 10 to 12 years of literally not even wanting to think about it. I now wish that I could have met more dentist's like Dr. Sapp. Unfortunately I can't explain the fear that I had from previous experiences. Well I basically had no other choice but to get to a dentist ASAP. Teeth were not looking great and I was miserable. Well I had 2 options left.. lose all Teeth or possibly try saving what I could! I searched for the best Dentist reviews in my area. I absolutely don't know what to say because I am 100% without fear in this amazing office and Dr. Sapp is the most talented Dentist ever! From walking in to see Ivy and her sweet smile and beautiful personality all through the office of assistants and hygienist..... I will say that I absolutely love them all!!! Thank you for everything!!!!!! read more

Thurston Dental - Me after coming home from Thurston Dental. - Cosmetic Dentists Near Me - Lacey, Washington

Since my family and I first walked through the doors of Dr. Sapp and Thurston Dental in 2020, our experiences have been nothing short of exceptional. Dr. Sapp has proven to be an extraordinarily honest, friendly, compassionate, and kind dentist, which are qualities that shine through in every interaction. Our visits to Dr. Sapp are always highlights, thanks to his warm and gentle demeanor, which matches the genuine care he extends to each of his patients. It's rare to encounter a healthcare professional who excels in their field and consistently makes you feel safe and valued. His staff are exceptional and friendly and always willing to work with scheduling issues. Dr. Sapp is one of those rare gems. Furthermore, the improvement in our dental health has been remarkable. Under Dr. Sapp's diligent care, each family member has seen significant enhancements in their dental well-being, which speaks volumes about his expertise and dedication. The smiles in our family photos are a reflection of Dr. Sapp's, friendly, radiates a sense of calm and cleanliness, further reinforcing radiate consistent care, The clinic itself radiates a sense of calm and cleanliness, further reinforcing a feeling of safety and trust. Choosing Dr. Sapp and his team for our dental care was one of the best decisions we've made read more

Best dental practice! I am a dental assistant myself and was looking for a particular office since moving here. I was impressed by the patient reviews. Dr.Sapp is an easy going amazing dentist who cares for his patients. His staff is also on point and intelligent. Kaley is the best hygienist ever! Thank you Thurston Dental for taking care of me. read more

I recently had a tooth extracted. Process was smooth and it healed nicely. Last night the crown fell off the tooth next to the extraction site. I called this morning to ask if I could come in and was given an appointment tomorrow morning. If all goes as expected I will be in and out quickly with out any issues. I hope that the crown is not damaged and can be replaced without having to be replaced. The staff and the doctor are awesome. They are all very professional and accommodating to my needs. I was very fortunate to have found them since my relocation from Hawaii. I will recommend them to anyone who needs dental work. Thanks Thurston Dental! read more

To anyone who feels anxious once they enter a dentist's office, Dr. Sapp is the most personable, kind, and patient dentist I've ever met. I was nervous when I started my hunt for a new dentist but literally every single person in that office was amazing. 10/10 recommend. read more

My teeth have always been my biggest insecurity. Before I came to Thurston Dental I had been asked if I wanted to pull them to get dentures. Dr. Sapp was empathetic and made a game plan to save my teeth. I've been coming here for over a year now and let me tell you, there is light at the end of the tunnel! Dr. Sapp gave me confidence in his practice since day 1. His staff is delightful. I can not say enough good things about this office. read more

I am thrilled with my first visit to Thurston Dental. I am a recent transplant to Olympia and did not yet have a local dentist, when I was struck with a dental emergency. I knew that I needed more than an evaluation of my condition, but actual treatment (and on a Monday no less). I was able to come in on the same day AND get a root canal. I know that people aren't generally happy with a root canal, but when it's what you need, it's what you need! Every person on Dr. Sapp's team that I interacted with kind, and understanding. I have my follow-up appointments scheduled, and look forward to my next visit. read more

I have always stressed when I have to go to a dental appointment, even just a simple cleaning. Thurston Dental has a great staff which makes you feel comfortable and Dr. Sapp is a very personable dentist. Glad our family chose this office. read more

I went to this dentist by God's blessing. I truely cryed today when I got home and showed every one my teeth. I just went in for a cleaning and some fillings. And Dr. Sapp went out of his way to fix my teeth so beautiful. I have always had mark on my front tooth it was like a brown circle on one front tooth and my teeth were jaggity and the bottom teeth had different highths. And did my fillings and said let me polish these up a bit and then he said I will file this lower tooth so it don't hit the top one wrong. And my teeth are so perfect now I can't stop looking at them and feeling them. I feel truely blessed to have met Dr. Sapp and him going out of his way to do this for me is something dentist don't do. I have lived my entire life with funny teeth and now they are beautiful. Thank you so much and may God Bless you Dr. Sapp the way he blessed me putting you into my life. This Dentist has touched my life and that's pretty epic!! Andrea Garcia The thing is cosmetics are not covered by my insurance. And he didn't charge me one penny. I almost forgot to say that until someone asked me how much did it cost. My insurance paid for cleaning and fillings but not for the cosmetics that ment so much to me. read more

I had a wonderful experience here. The doc is funny and friendly and the staff is great. Jessica is awesome! Thank you guys for being so great . read more

What a nice change of pace, to not dread the dentist! Everything about my visit was above par. Excellent and timely service from the front desk, dental assistant, and Dr. Sapp. This was the most thorough dental cleaning and exam I've ever had. The space was also very clean. I think I've found my permanent dentist! read more

Dr. Sapp and his staff are amazing! They're kind, gentle, and very supportive. I've always been nervous about any kind of dental work until I found Dr. Sapp about 8 years ago. My whole family goes to him and absolutely love him. I reccomend Dr. Sapp without hesitation! read more

I just can't say enough about Dr. Sapp at Thurston Dental and his staff. Not only do they REALLY know what they're doing, they are the friendliest dentist office I've ever been to. Dr. Sapp is so compasionate. He really doesn't want you to feel any pain at all. Another great thing is that he doesn't "find" stuff to do in your mouth. If he sees a problem coming on, he keeps an eye on it but doesn't jump in with doing things just to earn more money. A very honest guy. Lastly, when I broke a tooth, the whole staff accommodated me to come in right away and get it fixed. They did a great job. read more

Full disclosure from the start, Dr. Sapp was excellent. However, my problem with the office is the front desk not listening and wasting my time, money, and insurance allotment without any real care for me or my family, and the assistant who took my x-rays. I have dental/needle anxiety and a medical condition where I have low blood pressure so I called ahead and was VERY VERY clear about this before I ever set foot in the office. Yes, of course, they said they could handle all that no problem. I checked several and even called back a second time to double check that they took our insurance, understood our challenges, etc. I was annoyingly thorough. I went in the day of my appointment and needed x-rays. I have a small mouth and asked for a pediatric bite plate (which makes it comfortable). I was informed they don't have those at all. I told the attendant it was pretty painful and she said "Tell me when you need to stop and we'll just work through it." Pretty sure WE weren't in pain, thanks, or it might have been done differently. So, that was super unpleasant. After that the exam went fine, Dr. Sapp was fine. Credit where due, he was polite, kind, listened, and seemed genuinely interested in my care. I left and the desk wanted to schedule a cleaning, breaking up the exam and cleaning was the easiest way to get me in before several months from then (also fine). However, when I called to schedule the cleaning because other than the awful x-ray experience it was OK, I ask about nitris and how much it is because our insurance does not cover any comfort measures. This was the point I was informed they don't use nitris because Dr. Sapp is allergic. I reiterated I specifically ASKED if it was available and was told it was as a condition of scheduling here at all. The gal said, "Oh sorry, I must not have been here. I would have said something. So when can we schedule you?" She then proceeded to tell me they would give me all the injections I needed to be numb, reminded her needles aren't great. Then she said they could prescribe me Valium. Thanks, hard no, heart condition. Then I was the problem and the attitude was thick on the ground from there on out because I needed to go elsewhere. After several calls the attitude dried up some and they have been OK getting everything sent to another dentist but it was a huge waste. They used up my time (waiting a several weeks for the appointment), my insurance allotment for an exam, never had any real ability to meet my or my spouses long term needs, now I have to find another dentist who is willing to take their x-rays, and notes from their exam as there is no longer an allotment for me to get another one for another year. In short, they did not listen (or just didn't care), and have caused a tremendous mess for me and my family. If you just need basic dental care go for it, the office and doctor are both nice, as the other reviews say, Dr. Sapp does a good job, but if you need any sort of accommodation, even if you are SUPER clear about it, I would go elsewhere if you can. read more

Had a great experience with my first visit with Dr. Sapp. I have referred several peers to Thurston Dental knowing they'll have the same great experience I had. Dr. Sapp is local to the Olympia area, he's well acquainted and easy to chat with! The staff are very friendly and personable. The staff helped in making each step in my appointment feel natural from checking in to scheduling my next appointment easily. read more

I would definitely recommend Thurston Dental to everyone! Dr. Sapp and his staff are wonderful. He explains what he is doing in terms that everyone can understand and his gentle approach makes you feel at ease. Once you meet him, I am 100% confident that you will have found your life-long dentist! read more

I would absolutely recommend dr jagger to anyone looking for dental work he was very friendly and professional! He made my six year old daughter and I very comfortable. Definitely the Most pleasant dental experience I have ever had!!!! read more

I have a friend who recommended Dr. Sapp to me recently for wisdom teeth extraction. I had recently started having complications from the teeth, and I was the oldest of all of my friends to still have my wisdom teeth, and my age made me nervous that this extraction could be complicated. Dr. Sapp on the phone assured me this would be no problem. I had recently started having great discomfort in my cheek due to the teeth, and Dr. Sapp got me in the office within a week. From the recommendation I received I was willing to drive down from Seattle all the way to Olympia to get the teeth pulled. When I got there Dr. Sapp could tell how nervous I was, and kept me in the loop constantly on what was happening, and also helped alleviate my nerves with a great sense of humor. The hour plus drive in each direction was worth it. The only thing I noticed was a bit of pressure, and next thing I knew the teeth were out. You only see a dentist every six months, and I am happy to continue to send my business that way. Dr. Sapp made an uncomfortable activity as enjoyable as possible, and gave me plenty of after procedure tips to keep my swelling to a minimum. I definitely recommend him! read more

I just recently started seeing Dr. Sapp and will definitely continue to! This place is awesome. Not only is this practice beautifully set up but there is amazing staff! I normally am not very comfortable at the dentist! A little scared to be honest. Here...I felt completely at ease and had no worries. You can feel the passion running this place! Dr. Sapp is very personable and caring! They definitely have a soft touch and do a wonderful job! read more

WOW!! Just had a filling done today!!! VERY PAINLESS!!! Never felt a thing!!! Perfect filling!! Can't tell it's there!! He is now my new dentist!! Dr. Sapp and staff are pleasant, kind, and will take GREAT care of you!!! Very state of the art office!! U can't go wrong with this office!!! read more

I went to see Dr. Sapp for a second opinion for a scheduled dental procedure. The receptionist was very friendly, welcoming and informative and put me at ease right away. Th dental assistant could not have been better! She was also very welcoming. Dr. Sapp was personable, knowledgeable, and straight forward. He did an excellent job of explaining everything (including drawing a picture) to me. I was very glad I went to see him and felt a lot better about the procedure and other options he gave me. read more

I would highly recommend Thurston Dental dr. Sapp and his staff are very friendly and very inviting. The office itself is a very warm atmosphere and I would highly recommend going there for your dental work. Dr. Sapp takes his time and make sure that you are completely comfortable the whole time while doing your dental work. It has been quite a long time since I had seen a dentist and there was absolutely no judgement about my teeth when I went in there he's completely professional and so is his staff not once did he ever make me feel bad about having cavities much appreciated also they all have a great since of humor. read more

Had a filling redone- first time visit to this office very clean, modern& welcoming office. Dr.Sapp is very attentive and does great work. You will deffenitly have a great feeling knowing that you get way more then you $pay for. Outstanding visit and now Thurston dental will have 5 new patients' because my whole family will now be going here as well. Thanks again Dr.Sapp read more

I've had four procedures this year to correct my own neglect. Dr. Sapp and Richelle were gentle, compassionate, and made sure I was always comfortable. I felt like a friend, not just a patient. I highly recommend them to those in search for a new dentist. They are thorough, professional, friendly, and will work with most insurances to get you the help you need. Thank you, Dr. Sapp and Richelle, for the wonderful experience :) My teeth look and feel healthy and I will be back for maintenance. read more

Dr. Sapp is the best! I recently started experiencing an incredible amount of pain in a few teeth, it was to the point where I could not sleep at night. If I was eating and I bit down on the wrong tooth it was like I got punched by a professional fighter right down on top of the tooth rendering me useless for about 5 minutes. I had not been to a dentist in years since I was 7 so I was quite nervous. Dr. Sapp made this trip to the dentist painless. He was as professional as you could hope for while still being fun to talk to. He made it clear that the teeth causing issues needed to come out and got started right away after I gave the OK. He did a excellent job of numbing my teeth, all I could feel was quite a bit of pressure on the jaw and before I knew it the procedure was done. It's been a few weeks since and a am not experiencing any pain! Dr. Sapp is the person you wan't to see if you are having any problems, or just need a awesome dentist for regular checkups. read more

Personally, I don't like to complain when I have a bad experience somewhere but today I just cannot let this go. I'd like to warn others of the horrible experience I've had at Thurston Dental. I have 3 kids and I am pregnant with my fourth and was advised I should see a dentist before I have the baby. I've been seen at many different offices and have never had any issue with the staff. Today I walked in with my 2 year old strapped to his stroller with a tablet so he would be entertained during my cleaning. The first lady to greet me at the desk looked at my son in disgust and asked if someone was coming to get him. I answered no and she ran and grabbed another lady. This lady immediately said I'd have to leave and reschedule because kids are not allowed at the dentist. Apparently at their practice debris goes flying everywhere (her exact words), instruments used in the cleaning can go flying or fall on the ground and children grab them. She then said she's been in dentistry for 20 years and kids have never been allowed. I am a stay at home mom and my husband works long hours, he was even overseas for years and I have always had my children with me everywhere I go. I have never been treated with such disrespect because of my children. Just the facial expressions of these people towards my child said it all. I highly recommend no one go to this practice. I am still in awe that I was refused service because I am a mother and I will be making a formal complaint against them as well. read more

I've had what I thought was a good dentist before, but Thurston Dental is the best by a HUGE margin! They don't just provide superb quality, high-tech dental work; they also treat you like an equal person whose opinion, time, understanding, and comfort matters. I've had an exam, cleaning, several fillings, and a chip repair here in the past few months (it would've taken that long to get a single appointment at my last dentist); none of the procedures hurt (or were even unpleasant), all felt very personalized, and my teeth look and feel better than they have since they were brand new! I also really like that it's a reasonably sized office where the dentist himself sees you each time you come in, and not a giant, over-staffed, factory-feeling facility. I've never been to any dental or medical office where I felt as well informed, honestly listened to, comfortable (even jovial), and included in every process as I do at Thurston Dental. ^.^ read more