I have been a loyal patient at this office for about 20 years. With 23 3/4 hours to go until my…read moreappointment for a routine cleaning I was told I'd have to pay a penalty fee for cancellation less than 24 hours! At that notion, I became very upset and definitely cancelled my appointment. Having paid thousands of dollars out of my pocket for dental work, I'd have thought there would be more of a courtesy extended. I have always paid at time of service, not requiring a bill or administrative time for billing. I found Karla to be a rash and unwilling person to deal with.

i came here for my first dental appointment since the pre-covid days, and i was not disappointed!…read morethey were booking out a few weeks from when i called, but when the time came for my appointment, all went smoothly. they do take your temperature when you arrive, and masks are required. the waiting room is clean, comfortable, and modern. i saw a complimentary snack/beverage bar (that i didn't use but i was thinking about it!) and a small room just off the lobby that looked like it had kids' toys in it. i filled out some forms and was taken back to the most comfortable dentist chair i've ever sat in! i was given freshly-washed sunglasses to protect against all the lights when you're lying back with your mouth open, and there was a tv playing some relaxing footage. they took x-rays first before bringing me back to the exam room, my cleaning was done first by a hygienist, and it was extremely thorough. she really took her time and explained to me what she was doing at every stage. then, the doctor came in for the exam. dr. ho was very friendly and also thorough, explaining what he was seeing and making sure i felt comfortable. everyone was so genuinely friendly in this office! i will absolutely be returning regularly. they also offer free whitening kits with regular (6 month) cleanings. i'm not someone who is typically afraid of the dentist, but i can't imagine anyone having a less than stellar experience with the staff and amenities here.

As a new patient I was amazed at the outstanding care I received…read more Everyone is so friendly, and they go above and beyond, in giving you the best care. I had a crown and filling done by Dr. Bath. He was amazing! Best dental experience I have ever received. Highly recommended .

Dr. Bath is a crook. I am 38 years old and in my early 20s, Dr. Bath 'identified' 4-5 cavities. Two…read morewere filled on my next visit to his crown factory. I have been to four or five dentists across three different states. I've had proper dental benefits across cases. No other dentist has identified the same cavities; no other dentist has recommended crowns. All have agreed the guy who did was probably motivated more by financial gain than professional ethics. I would avoid this office or get a second opinion.

So a few years back I went thru some severe trauma and had some of my teeth knocked out. I spent a…read morefew years back and forth having my teeth pulled and finally settled on dentures on top teeth which saddened me as I felt and am still young but because of the high cost of implants, that was my choice. Finally hearing about Lacey Denture Clinic I spoke with them and decided I would have another top plate remade as my previous one was beginning to feel loose. I wish I had gone to Dr Toolson back then. I have never felt so confident as I do now. What an amazing dental artist he and his staff are. The cost is perfect and the ultimate look and feel is so wonderful. I feel like a new woman. Thanks to Dr T and his staff for the great service and final touch. God bless

Not a fan. Felt like I was just a number. The surgeon was awful! The dentures I got were huge! I…read morecould barely hold them in my mouth. Waste of money as I can't wear them. They're I'll fitted! Caused sores in multiple areas of my mouth. Bottom denture was so poorly made! Care was bad too. Office experiences were sub par! I can't imagine how they have stayed in business. Was a huge waste of money and time and I'm left with no teeth!

Can't say enough good things about John Walker and his team. This is the "go to" Dentist in…read moreOlympia. I've had extensive work done and he is the most skilled Dental professional I've visited yet. His staff of Hygienists are also highly skilled and good communicators. I'd say the same with his other staff members as well. Highly recommend.

We have been patients of Dr. Walker since my kids were in middle school. They are now 37 and 34,…read moreand they continued to see Dr Walker, after they moved out of town! No other dentists were on the same level! The Staff is also the best! I used to dread the dentist but my fears completely disappeared within a few visits.consider yourself very lucky if you become a patient, you have won the dentistry Lotto!

This place is a joke. I have had 2 crowns put on at this place and both have broken. 1 in 6 months…read moreand the second in 18 months. They use crap materials and expect you to keep paying to replace the crown. At almost 500 a crown that's insane. Save yourself the headaches, go elsewhere.

Excellent Professional and experience when it comes to dental prevention and maintenance. Dr…read more Austin Smith has an excellent staff! If you are looking for a great dentist I would highly recommend them.

I absolutely love that their dentistry opens at 7:00am. I work at 8:30am Monday through Friday, so…read moreit doesn't create a hassle whatsoever. I'm a new patient, and the process was so easy. There was some confusion regarding my insurance, but the office staff were very patient and helpful with figuring the problem out. The lady that took my X-Rays was really polite and gentle. The dental hygienists were very kind and made me feel really comfortable as she was cleaning my teeth. For some reason, I had two. One that did the initial cleaning and another person did the polishing and flossing. Dr. O'Leary is a very sweet, knowledgable, and a very welcoming lady. I immediately felt welcomed and valued when I first met her. She provides great service and did an excellent job at explaining the procedures. I'm really happy that I chose this place!

I told the office staff the last three time I have been in to see Dr. Oleary that I do not…read moreappreciate all the "reminders" and asked them to stop sending them. This time I chose to ignore them. They cancelled my appointment today. We have been patients for 22 years. I can count on one hand the times I have had to cancel or change an appointment. We were one of Truyen's first families. She is topnotch. It is her front desk that needs improving. They just lost me as a patient. Steve Rosenoff

They are awesome! I've seen 2 separate dentists there and they both went above and beyond! They are…read morereally nice and friendly. They didn't act snotty and they actually care. I'd recommend everyone go to Affordable Family Dental!!

I am extremely disappointed with Affordable Family Dental. My first (and only) experience with them…read morewas in September of 2024, and I'm still so upset about it that I felt compelled to write this review. I went there as a new patient to establish care, have X-rays taken, and get a cleaning. The receptionist was very standoffish and was under the impression that I had called to cancel my appointment (I had not). Despite arriving on time for my appointment, I was informed that there was not enough time for a cleaning and that they would only be able to take X-rays. This was frustrating, but not the end of the world. Dr. Dhanoa told me that I had a few cavities that needed to be filled, which was not a surprise, as I have always been cavity-prone. What did come as a shock, however, was when he informed me that I needed to have many old fillings re-done, amounting to 13 fillings altogether! This seemed odd to me, and I decided to get a second opinion from another dentist. I requested my dental X-rays from Affordable Family Dental multiple times - twice over the phone, and twice via email - and they never sent them to me despite my having filled out their records release authorization form. It was abundantly clear every time I called that the receptionist had no interest in helping me and could not wait to get off the phone. Two of the times I called in, she actually hung up before I had finished talking. I explained my situation to another local dentist, and thankfully, they were very understanding, were able to fit me in right away, and took a whole new set of X-rays for free (shout-out to Access Dental!). The new dentist said that I only needed to have the new cavities filled and that the other work that Dr. Dhanoa told me I needed was excessive. The impression I received was that Dr. Dhanoa was trying to squeeze as much money as he could out of my insurance. I also feel that his office is intentionally withholding my dental records. This is a violation of WAC 246-817-310 and HIPAA's 45 CFR § 164.524. Between this and the rude, incompetent front desk staff, I am flabbergasted that Affordable Family Dental has such high reviews. Something positive I would like to mention is my experience with the dental hygienist who took my X-rays, Stephany. She was very sweet and was aware of the discomfort that oral X-rays can cause. She worked quickly and told me to let her know if I needed a break. She was the bright spot in what was otherwise a frustrating and lackluster experience. While they have lost my business, I truly hope that Affordable Family Dental will take this feedback seriously and do better moving forward.

Best dentist office I've every been too. Staff is always friendly and has always done a good job…read moreof keeping me informed on prices for procedures, making sure my insurance info is correct and that the insurance company is doing what they are supposed to do, and they have always been helpful about reminders and rescheduling. I used to HATE going to the dentist, because the typical painkiller they give people to "numb" you never worked well for me. All through my childhood and most of my adult life I just thought I was unlucky and that every trip to the dentist was going to be a literal torture session, since the painkiller barely worked. I had dentist say some rude things to me because they thought there was no way I should be feeling anything. I informed Dr. Garret of this and he, to my surprise, told me they have multiple options for painkillers and numbing agents and that if one doesn't work, he'll just use another and one is bound to work. We found one that works for me, they took note and use that one every time now. I am so grateful because now I don't literally suffer in pain at the dentist. I don't know why another dentist has never bothered to tell me or provide me with alternative pain killers, but I'm glad Dr. Garret and his staff have accommodated me. I can't imagine going to any other dentist now. The facility is always clean and comfortable as well. Everyone I've ever interacted with there has been nothing but friendly and helpful.

Technology Shaming a senior…read more My husband made an appointment and we talked about it being on new years eve. My husband isn't a techy, but seriously we do rely on notifications for appointments believe it or not. I heard the scheduler talking to him about the tech and couldn't believe how condescending they were in the discussion. Things like we did send you a notification and it was for some reason and you must have replied stop or no (should be stop). Weird thing is, he would have no idea to do that and why? Are you sending things other than appointment reminders?. Then it was about sending you wife a notification too, which I did not get either. Then she went on to say well we also sent an email to you. Hubby - to what address, scheduler - read out an address that was over 4 years old. Hubby - well that is really an old address I do t work there any longer. Scheduler- well we wouldn't know that if you didn't tell us (in a very sappy tone). He just hung up because she was seriously not being helpful, only trying to blame us for the communication issue, and just behaving like a jerk. We couldn't see any remedy being offered, and just accusations. Take some responsibility to communicate with your customers in a way that works for them. STOP Technology Shaming.!! If they called him to confirm he would have answered, I would prefer a text, others prefer an email. We all are different, sort it out and stop blaming the customer.