This place is a joke. First, they are a one price dealership lol.. Gota love clown companies who…read morewon't negotiate on prices. But okay so I say the price is alright, not the best but maybe let's consider it. I am coming out of state can you take a deposit and hold the vehicle. No, but you can book a flight and come within 24 hours and I can take the key. What!!??? Yeah okay Criswell!!! I have nothing else going on in my life and will just run and pay the most expensive flight to get there.. "Well if you give me the flight confirmation no one else can show the vehicle..And if you arrive in a few days it won't get sold.." Ahhh isn't that the same as holding a vehicle!!??? But me putting money down solidifies that. Versus me booking a flight and then calling to give my confirmation and someone else is already looking at it and in finance at that exact moment to purchase it!!! Wouldn't it be better to just take a deposit!!???? Now this doesn't reflect my rep. She was super kool we had a great conversation over the phone. But this is Chrysler Fiat for you.And specifically Criswell!!! And so you know I was looking at a 22 4Runner. You couldn't pay me to buy anything from Chrysler. My wife has her karma ten fold right now cause of the piece of crap 2018 Wrangler thats going to cost about $7k plus in repairs cause she didn't listen to me about getting one and keeping it when the lease ended. The point is though.. The GM of this store doesn't take a deposit to hold a vehicle and they won't negotiate price. And want you to jump to do business with them cause they have the so called lowest rates in the 500 mile radius around them. The funny part is.. That is advertised price not out the door!! Any smart shoper knows this. Stay away from sales people who only sell you whats on the menu and don't provide a solution to your problem. The best sales people are problem solvers. Not problem creators!!! But if you want to go see the circus its alive and well in this town.

We texted several times to confirm the jeep we were interested in was available. The text…read moreconfirmed it was available We drove up from Northern Virginia for an appointment. When we got there they told us Mary, the one texting us was a computer and that the jeep had been sold Our salesman said it was sold this morning. The manager said last night. I doubt if the Jeep was ever there. Bad experience. Don't waste your time

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

If I could give zero stars, I would. We spoke with John at Triangle Motors about replacing the…read moretiming be,t on our van. We had a new van ordered and we're planning on a trade in with the dealer. John told us that he wanted to buy the van from us and would add the cost of the repair to the price that he gave us to buy the van. We had the timing belt replaced at Triangle and paid for it. This morning, John reneged on our verbal agreement. Obviously his word means nothing. We will never deal with Triangle again and will share our experience with other family members who currently deal there.

This place is a joke. First, they are a one price dealership lol.. Gota love clown companies who…read morewon't negotiate on prices. But okay so I say the price is alright, not the best but maybe let's consider it. I am coming out of state can you take a deposit and hold the vehicle. No, but you can book a flight and come within 24 hours and I can take the key. What!!??? Yeah okay Criswell!!! I have nothing else going on in my life and will just run and pay the most expensive flight to get there.. "Well if you give me the flight confirmation no one else can show the vehicle..And if you arrive in a few days it won't get sold.." Ahhh isn't that the same as holding a vehicle!!??? But me putting money down solidifies that. Versus me booking a flight and then calling to give my confirmation and someone else is already looking at it and in finance at that exact moment to purchase it!!! Wouldn't it be better to just take a deposit!!???? Now this doesn't reflect my rep. She was super kool we had a great conversation over the phone. But this is Chrysler Fiat for you.And specifically Criswell!!! And so you know I was looking at a 22 4Runner. You couldn't pay me to buy anything from Chrysler. My wife has her karma ten fold right now cause of the piece of crap 2018 Wrangler thats going to cost about $7k plus in repairs cause she didn't listen to me about getting one and keeping it when the lease ended. The point is though.. The GM of this store doesn't take a deposit to hold a vehicle and they won't negotiate price. And want you to jump to do business with them cause they have the so called lowest rates in the 500 mile radius around them. The funny part is.. That is advertised price not out the door!! Any smart shoper knows this. Stay away from sales people who only sell you whats on the menu and don't provide a solution to your problem. The best sales people are problem solvers. Not problem creators!!! But if you want to go see the circus its alive and well in this town.

Shoutout to Criswell Chevrolet of Thurmont! They also operate Performance Car Wash across the…read morestreet. At that car wash, the bristles caught my brand new Volvo XC90 back wiper. When I spoke with Service Manager John about it, without hesitation he made it right, ordered a new wiper at his cost (even though a sign is clearly displayed that they are not responsible), and installed it. What a Stand Up, Honest guy! Now I'm trying to talk my hubby into buying a truck there because I fell in love with this place!!!

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

They are amazing. Honest and to their word. Came highly recommended by 2 great friends.read more

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.

My family has made several purchases and always pleased with the service and sales at j.r. Keith…read moreauto sales !

Best car place period, they went out of their way to help us, made the process fast, friendly, and…read morehow car buying should strongly urge anyone in need of finding vehicle help please call, visit or go here. Car's are used but maintained, repaired, etc. Through & through suggest this place hands down no complaints to give, only praises of how good this company is and personable they are. Five stars all day and would give more stars if allowed.

They make title and tags just like MVA but we are fast no waiting 4 hours. Great people, great…read morebusiness.

Absolute best experience buying a car. Chris made it so easy, and even gave me a great deal on my…read moreclunkers I had been trying to sell on my own. My payments are low and I couldn't beat the interest rate if I tried. If you want a good deal on a GREAT car, go here. You won't regret it.

Had an amazing experience here for my first time shopping alone for my next vehicle. Salesman was…read moreextremely helpful & polite! The vehicle I ended up getting was in great shape; it's clear they put effort in here to make sure their selection of used vehicles are ready to drive off the lot asap. Easy location to get to as well if you're local, or anywhere nearby. Highly recommend checking this shop out!

Taha was fantastic. We drove to see the car from 3 hours away, and he agreed to hold it until we…read moregot there to meet him. He is honest, friendly, and very knowledgeable. The process was ridiculously easy, the price was very fair, and the car was gorgeous. I'm not sure if we've ever had a better experience, buying a used car. This is a great dealership, and Taha is the reason. HIGHLY recommend...