Why do I keep doing this to myself? Being near my home, I've given Thump a number of chances, and yet still, almost every time I leave disappointed or frustrated in some way. Every time, as I leave I say to myself, "This is worthy of review. I should really stop going back." But then I don't write the review, and I keep going back. I don't think I can do it anymore.
On one hand, their coffee can be phenomenal. Their espresso blend is one of the better I've tasted -- it does well with milk and on its own -- and their single origins range from very solid to fantastic.
On the other hand, their baristas make so many bizarre little mistakes that make basically all of my visits unbearably frustrating. Worse than the mistakes themselves, tho, is the systematic failure to correct those mistakes when pointed out.
[There were two paragraphs of specific previous disappointments here, but Yelp told me my review was too damn long, so I deleted them. Basically, they on a regular basis take way too long to do things and suck at communicating what's going on. Five minutes? No problem. Ten minutes? Okay every once in awhile, as long as you tell me what's up. Fifteen minutes? Twenty minutes? No. Never. For any reason. No.]
Let me jump to today and begin by saying this mistake is in a sense relatively tiny, and the problem lies not in its making, but rather in its correction. It's a chilly morning, and brought my glass travel mug. By the time I made it from my house to the shop (about four blocks), the glass had become quite cold. I ordered an eight ounce breve latte to go in my cup. There are not a lot of hard and fast rules for being a barista, and there's a lot of disagreements about the correct methods of pulling espresso and building drinks, but here's something everybody agrees on: always preheat the cup. That's it, end of sentence. There are no "preheat the cup if..." rules. Just preheat the cup. There are even shops that preheat paper cups, which -- admittedly -- is insane, but I'm with them in spirit. But plastic, ceramic, glass, metal, etc.? Preheat it. And I shouldn't have to ask for such a thing. So here I am with a fairly cold glass cup watching the barista pull some shots and steam some milk for some drink, maybe mine, I don't know. As soon as he was done steaming the milk, he grabs my cup and dumps the espresso in. Before he has a chance to start pouring the half & half, I stop him and request that he preheat the cup. The way I see it, there is one acceptable response to that question from a customer: "Oh my god, I'm so sorry, I totally forgot. Let me preheat your cup and re-pull the espresso." His response? "Your cup was already pretty warm, but okay." Snotty, unhelpful and false, but okay. Dump out the espresso and start over. What did he do? Not that. Instead, he poured the espresso from my travel cup into a demitasse, filled my cup with hot water, dumped out the hot water, poured the espresso from the demitasse back into my cup, spilling at least a quarter of it if not more on the counter in the process, then finished building the drink with the half & half. My only consolation was that he made no attempt to scrape the espresso he spilled on the counter into my cup.
Unfortunately, that's not consolation enough. I want to say, "Step it up, Thump! I'll be back when you get it together," but if I finally make the rational decision and stop going, how will I ever know that things have gotten better? So instead I say, "There are things I like a lot about you, but I can barely see those things through your flaws. I know there are plenty of people who can love you as you are, but I'm just not one of them. We weren't meant to be. Goodbye forever, Thump. Now, please stop texting me, it's really weirding Pablo's out." read more