These people are terrible. I rented a car from these guys. I turned the car in with NO issues. No damage. Nothing wrong with the car. They email me telling me the car was damaged. They tell me the windshield was broken and it would cost $770 to fix it. I asked for pictures (since It was NOT broken when I turned the car in. They refused to give me pictures of the damage. I am now trying to deal with this and my insurance company without any pictures. I think this is probably a scam but what can I do? Terrible experience. Will never use them again. read more

Incorrect charges added to my bill and terrible rude response. Plus car was dirty and wasn't even checked properly.

This was the worst experience with a car rental in my entire Life. There were multiple problems and I hope you do not rent from them. These are the worst trained employees. First of all on picking up the car, the agent told me just to go out the door and look to the right. Too lazy to give me proper directions. It was raining and 10 pm at night and I had hauled all my luggage out the door and there were rows and rows of car and the Car was not just to the right. I had to haul everything back inside and ask for better directions of where the car was. I finally located it with the help of another employee who offered. The first employee just sat there and rudely said, "i gave you the right directions, you just didn't listen." The car was a very small outdated car and just a piece of garbage unlike other companies I have rented from. Due to an emergency, I had to change my return flight and return my car early. Instead of issuing a credit, they charged me more! Oh well, I felt ripped off but figured it is what it is. Then what really made me mad is I left my prescription driving glasses on the passenger seat when I turned the car in. I called Thrifty's toll free number when I was on my return layover back, but the agent Refused to give me the Mobile Airport Thrifty number. She was very unhelpful and unkind. I told her I had just left them hours before and being it was a very small office just to have someone please go check for my glasses.. But no, She told me I had No option but to complete a form on the thrifty website and that someone would be in touch with me in 24 hours. She said it was against the rules to give out the Mobile Al Thrifty desk number at the airport. I was so frustrated but I did what she said. In fact, i completed a form twice weekly for a month but not one call back. I started calling thrifty again and finally I was given the number of the mobile office. I spoke to someone in lost and found and she said she didn't have them. I don't know if I will ever get my $300.00 prescription sunglasses back or not. :-( If you have a problem with the Mobile Regional Airport office and can't get their phone number, here it is 251 633-4000. 251 633-7357. Good Luck read more

Thrifty Car Rental - Car Rental Near Me - MOBILE AP, Alabama

There is consistent port customer service from a lady by the name of RoShonda at the Mobile Regional Airport location in Mobile, Alabama. She's picky about who she greets. I walked up to the counter today to pick up my reservation and she didn't peak to me until she after I gave her my information and that was basically to say she needed my credit card too. She's seems professional with the white folks, but prejudiced towards with a poor attitude each time I deal with her. I hope she's not there much longer. I haven't had any big issues with customer satisfaction from the people have encounter here, but this young lady needs to watch a few videos on customer service and how it's done. The vehicle is great and so is the rental rate. I will say that lately they have been saying my rental is around $100 more than what it was originally and I have to whip out my email confirmation to show proof of the actual rental rate + taxes and fees. Great company to rent from overall, but Enterprise has them beat on customer service and customer satisfaction. I will continue to give them my business because of the options of vehicles, affordable rental deposits, working with me to get accommodated when needed and so much more. Hopefully they'll get someone there who loves the job and can replace that one lady (Roshonda) as a counter person. I know we all have needs and families to take care of, but let's not forget where we come from and where we could be if it we're not for having customers to serve and a job to hold on to. read more

I wish I could give ZERO stars! My father paid for a rental so my family and I could go up north for the holidays and we were all so very excited! Unfortunately, when I went to pick up the rental they REFUSED to give me the rental, even though it was ALREADY PAID FOR because I don't have a credit card in my name! DO NOT GIVE THIS POS COMPANY ANY OF YOUR MONEY BECAUSE THEY RIP YOU OFF SO BAD! read more

I was lucky enough that I could walk away before actually renting from these people. After a dispute with Budget about the size difference between an Impala and a Camry, I cancelled and booked a Nissan Maxima through this Thrifty. The slob working the counter didn't even stumble in the building until 10 minutes after 7:00. After giving the first guy in line his receipt upon turnin, he looks at me and I ask the apparently complex question: "Do you have a Nissan Maxima"? Apparently he had trouble with that difficult question because he replies 'I have no idea what you are talking about". Really? You rent cars for a living and you don't understand the question "Do you have a Nissan Maxima?" So I rephrased the question to "Do you have a Nissan Maxima". Just kidding I didn't rephrase, just said it slower. To which he replied, I have no idea, I just got here. I cancelled the reservation and walked away, ultimately booking through Alamo. It remains to be seen if this rental will be a good experience. I hate stoopid people. read more

The Mobile Regional Airport location is the worst in the nation! We will no longer refer clients at the dump of a location. The car was filthy, broke down on us, we NEVER received a replacement and on top of that, they had the audacity to charge us even when we called daily about seeking a replacement vehicle. The manager on duty is a disgrace and a complete joke. read more

A coworker and I rented a car from here about a year ago for a day trip. Once we got on the road about thirty minutes later we discovered the car was on empty, then we discovered a small dent on the top of trunk. When we returned the car later that day we reported both the gas and the dent to the desk agent, even showing him the receipt for gas to show the time and location we needed to fill up. Then several months later we got a bill for $2,000 for the "damage" we had caused. We disputed this a number of times stating the car had not properly been inspected before being rented out since it was on empty but we were either hung up on or ignored. Ultimately we had to pay the bill. I will never use thrifty again, there are other options in this airport and i would highly recommend using another service or it could cost you thousands. read more

My flight was supposed to land at 11:20 pm into mobile airport, however, the flight was going to be delayed. I realized the business hours for thrfity were only until midnight so I called the local mobile, al thrifty counter around 10pm yesterday and spoke to someone (her name sounded like monique). She promised me that there is someone there at all times even when the car rental companies are closed, essentially a common person shared amongst all the rental car agencies to help travelers rent a car in this situation (when flights are delayed after business hours). When I got there I was informed that she simply lied and no person exists. The local police, airport customer service manager, and lost baggage desk all confirmed the same. At that point I was about to wait till 7am until the counter opened but was infromed instead that a fellow traveler on my same place was willing to drive the 60 miles to my relative's house (by coincidence he happened to live near my destination). read more

On Friday, 05-05-15, about 1 AM, my wife rented a car at the Mobile Airport location. The next day, Saturday 05-06-15, she went out to start the car at our property in Loxley., AL (about an hours drive from the airport). The car would not start. It was completely dead. She began calling Thrifty, having only the national number on her rental agreement. The people there said they could not find her rental agreement in the system, so there was nothing they could do and hung up. I called Amex Travel (who had made the reservation), and they got me the number of the rental office at the airport (which the national folks would not give out). They could not find the rental agreement either, but agreed to replace the car. In the meantime I had our roadside assistance club (AMAC) respond and try to start the car. He said a security unit on the car was fried (he'd dealt with this issue before) and would require replacement before the car could be used. Over 24 hours later, Thrifty had still not sent out a replacement, and when I called them, they in essence said there were no tow trucks available in the whole Mobile metro area, so the had no idea when they would be able to get a car out to my stranded 73 year old wife. They had already ruined the short vacation we had saved months for her to be able to take. She had been hoping to visit friends she would likely never see alive again. Instead, she sat stranded for over 24 hours with Thrifty telling her they could not advise when they would be able to get another car for her. I told her to leave the car where it was, get a ride from a friend, and rent a car from Enterprise (they'll bring it out to you), and Thrifty could pick it up at their convenience. If they try to bill me one penny, I swear to God I will sue them in small claims court for the maximum the law allows. read more

Please never use this car rental agency!! I have never been so disappointed in a business's customer service. The first car they gave me had a blowout at 60 miles an hour. By the grace of God I survived. This happened on a lonely stretch of road and scared me to death. I was alone (female) and called their roadside assistance after calling 911. After 15 min on the side of road the Sherriff's dept arrived. They called and called and I tried many times myself. No one came to bring me another car or give me a ride home. 4 HOURS I sat waiting. Thank goodness the officers stayed with me. Finally they took me home. They didn't even contact me the next day with any explanation. So they give me another cat the next day and service light comes on and it had 30,000 miles on it!!! Returned it and turned in an incident report like I was asked to and no response... Finally I talked to supervisor in Florida... No excuse. Thrifty blamed Roadside and Roadside blamed Thrifty. Thrifty is to blame... simple they gave me a bad car and risked my life. I have never had a problem with Alamo or Enterprise and will never use Thrifty again. P.S. This is my first time ever to review a company. I didn't want to hit any star but wouldn't let me continue if I didn't read more