Arrived in Mobile and walked up to the Alamo car rental counter. No one was there.. a sign said…read moresee the national folks for your car rental. When I was checking out, I was told that they're running behind in my rental car that I reserved was not ready and I would have to wait for 20 to 30 minutes to pick up.. they did offer me an upgrade sadly at a cost. Not the best customer service. !

The lady behind the counter was very rude. I almost cancelled my reservation and went to another…read morecompany to rent a car. I don't think I've ever had a more negative experience with customer service anywhere. I managed to get through the rental process and returned the car today and dropped off the key and the paperwork was got out of there and avoided her attempts to speak rudely to me again. It's been two hours since I returned the car and still haven't gotten an email finalizing the transaction and returning the deposit which comes as no surprise from that person.

Was treated like I actually mattered! Tish helped me so much and what's even better she greeted me…read morewhile I was walking up to the counter and honestly making you feel welcome before you ever get to the counter is amazing!! There definitely needs to be more like her !!!

Received great attention and customer support from Amber and Caroline. Even though inventory was…read morelow, they got me on the road. Very much appreciated!

I rented a car from Dollar on 12/18 -12/21. Several days later I received a notice that I had been…read morecharged for a possible windshield crack. I called immediately to find out the details, the corporate center or call center indicated that this was an automated response and it could be a glare in picture or even bird wast. But, they changed my card two day before advising me, then to say it was a possible damage. After being transferred several times and placed on hold for hours, I was told there was nothing t hey could do. I requested proof of damage, an establishment of repair and recites. I was then informed the car was re-rented. The supervisor I eventually got to talk to said they would refund me the amount if they didn't receive proof from the rental agency in 48 hrs. Two days later, I called again only to be told after several lengthy holds and disconnects that they needed more time to investigate. I reminded them of their recorded call saying they would refund me the amount if they couldn't verify the damage in 48 hrs. Of course we were disconnected and when I called back there was no one that could talk to me. A manager would call me as soon as they were available. No one ever returned my call. I did get an email later that day saying that Dollar Car Rental had refunded my account along with an informal apology.

I was very nervous considering the other reviewers but I believe people only leave a review when it…read moreis poor in these circumstances. We rented almost a brand new car 3000 miles north of mechanical issues. The women at the desk were very pleasant first one was Shawn unsure of the second one's name. Absolutely no issues whatsoever.

I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

I made an appointment to come in last week before a trip out of town. I had a maintenance that was…read moredue within a few hundred miles so I wanted to do it a little early. I arrived 10 mins before my appointment, waited for 15 mins till a gentleman told me a service advisor will be with me and to pull up further in the service lane. I waited for another 20 mins in the car, no one came out so I went in to see if someone could assist. A service advisor said they're running behind since they're shorthanded, apologized for the wait and someone would be with me shortly. So I waited for another 20 mins, no one came out then I decided to leave. Worse experience I've had at any dealership. Ever since they've changed over from Palmer's, the level of service isn't there anymore.

Our experience was great. Ms. Lateshia Hughes gave us an excellent customer service experience…read more Thank You, Mrs. G. Bell Rented a vehicle from Aug 5th - Aug 8th 2022

Before this experience, I had been brand loyal to another rental provider - but when that provider…read morehad no inventory for the weekend of my visit, I shopped around and ended up at Enterprise. I'm glad I did! They had competitive rates, a much easier reservation/pick up/drop off process, and the customer service experience was excellent. I will be using Enterprise for my visits to Mobile in the future!

TRACY!!!! She went above and beyond!! Minor hiccup on my end but was taken care of the next day…read more Would use this location again for sure

Vehicle smelt like an ash tray. Was washed on the outside and absolutely filthy on the inside…read more Windshield was terribly dirty. Even had dust on the lower section from the air vents because the cabin air filter had most likely never been changed.

Saraland branch is closed because of covid. I-65 office is understaffed. The 1-800 number is no…read morehelp with availability. I was only able to get a rental after my insurance company called for me. The guy at the desk was helpful, but that was it. Car smelled like smoke.(offered for me to bring it in between business hours and they would try to get the smell out.) Dents, dings and scratches around the whole vehicle. It even had rust on the corner of the hood. I had to return the vehicle to the government st. location because it was the only location close that had a drop box. I was told to return the vehicle between a 1/4 and 1/2 a tank of fuel. I was then charged for 3 gallons @ $3.26 per gallon. Picture added to show gas gauge at time of return. All that being said it was a terrible experience other than the help of the gentleman at the I-65 location and Whitney at another location.

Had an awesome experience at this location! The customer…read moreservice was better than excellent. We needed a rental car while my mom's personal car was being repaired. This was a direct-billed rental through the car insurance company. Thank goodness his location "came to the rescue" after the location at Springhill Ave. reneged on our reservation. Believe me, I'm going to write a review about them also. Whitney and everyone at this location was absolutely wonderful and professional. They gave the service for which Enterprise is known. When the first car that we were given had a few issues, we just called the location to report the problems and they offered us another car, no questions asked. We have decided that whenever we need a car, we will use this location.

I've spent the last couple of months trying to dispute a rental. I rented a vehicle on June 1 my…read morereturn was for June 4th however I was in an accident on June 3rd and Hertz was the first to be notified however I received an bill and withdrawal from my account of 1529. I called and spoke with Hertz on the 14th and they stated they will handle. I was currently waiting on a phone call. So i was then directed to contact the branch manager the employees continue to state the a manager was not there and they will get her to contact me. Never recieved a call. I do not feel I owe two weeks of rental because I was in a wreck on the 3rd the representative agreed. There was also a cleaning fee that if i could've cleaned up i would have. They had the car stored for 3 weeks i honesty dont feel that's my fault. Now I receive an email saying I declined the loss waiver i purchase the insurance EVERY time rent a vehicle. It's in my profile. I've been renting with this company for years im also "Gold Memeber" and it brings tears to my eyes that this has happened to me. I've been renting cars for over a decade and just asking for a little compassion, consideration and fairness and all they gave me was owell sorry and we really dont care to lose your business.

Hertz came through BIG TIME today…read more When we showed up at the airport this afternoon to pick up our reserved car from Thrifty, we were told that, not only did they not have a car for us, they doubted they'd have one later in the day! It was straight out of Seinfeld. We quickly called Hertz (off airport) and got the kind of customer service that is all too rare these days. Hamilton greeted us, listened to our problem, and not only got us a car, but got us an upgrade (hot red convertible) and HONORED THE RATE THRIFTY HAD QUOTED US! In short, Hamilton saved our vacation, for which we'll turn to Hertz the next time we need to rent a car.

Hands down Shawna was amazing!! She was professional, understanding, knowledgeable, and very…read moreefficient. This was the best experience I have ever had renting a vehicle and I look forward to renting from Shawna only in the future.

Zero Stars Avis! You put me and my family in a rental car that you had reported stolen 3 days…read moreprior! We were held by the authorities and traumatized by this ordeal.