Conveniently located with a desk in the baggage claim area of the terminal at MOB, Hertz here is…read moreusually a quick in and out before luggage even starts rolling out the baggage belts. The staff is almost always friendly and polite. However, the evening staff has obviously not been trained well with regard to hertz gold membership level benefits. Guaranteed one class upgrade does not mean give the customer the car class they reserved and hope they don't realize it. Daytime, no problem, I reserve intermediate and almost always get full size or better. Evening or weekend arrivals, it's a crapshoot. Usually I DON'T get my upgrade and have to return to line to ask about it. The selection is fairly limited, there are many Dodge Avengers and Toyota Camry's rounding out the bulk of the full size fleet. Very few premium and above vehicles. If you're President's Circle and reserve full size expecting premium, be prepared to argue. There are certainly better Hertz operations out there, but sadly there are many worse. That being said, a middle of the road 3 stars it is.

TRACY!!!! She went above and beyond!! Minor hiccup on my end but was taken care of the next day…read more Would use this location again for sure

Arrived in Mobile and walked up to the Alamo car rental counter. No one was there.. a sign said…read moresee the national folks for your car rental. When I was checking out, I was told that they're running behind in my rental car that I reserved was not ready and I would have to wait for 20 to 30 minutes to pick up.. they did offer me an upgrade sadly at a cost. Not the best customer service. !

The lady behind the counter was very rude. I almost cancelled my reservation and went to another…read morecompany to rent a car. I don't think I've ever had a more negative experience with customer service anywhere. I managed to get through the rental process and returned the car today and dropped off the key and the paperwork was got out of there and avoided her attempts to speak rudely to me again. It's been two hours since I returned the car and still haven't gotten an email finalizing the transaction and returning the deposit which comes as no surprise from that person.

Our experience was great. Ms. Lateshia Hughes gave us an excellent customer service experience…read more Thank You, Mrs. G. Bell Rented a vehicle from Aug 5th - Aug 8th 2022

Before this experience, I had been brand loyal to another rental provider - but when that provider…read morehad no inventory for the weekend of my visit, I shopped around and ended up at Enterprise. I'm glad I did! They had competitive rates, a much easier reservation/pick up/drop off process, and the customer service experience was excellent. I will be using Enterprise for my visits to Mobile in the future!

I was very nervous considering the other reviewers but I believe people only leave a review when it…read moreis poor in these circumstances. We rented almost a brand new car 3000 miles north of mechanical issues. The women at the desk were very pleasant first one was Shawn unsure of the second one's name. Absolutely no issues whatsoever.

I rented a car from Dollar on 12/18 -12/21. Several days later I received a notice that I had been…read morecharged for a possible windshield crack. I called immediately to find out the details, the corporate center or call center indicated that this was an automated response and it could be a glare in picture or even bird wast. But, they changed my card two day before advising me, then to say it was a possible damage. After being transferred several times and placed on hold for hours, I was told there was nothing t hey could do. I requested proof of damage, an establishment of repair and recites. I was then informed the car was re-rented. The supervisor I eventually got to talk to said they would refund me the amount if they didn't receive proof from the rental agency in 48 hrs. Two days later, I called again only to be told after several lengthy holds and disconnects that they needed more time to investigate. I reminded them of their recorded call saying they would refund me the amount if they couldn't verify the damage in 48 hrs. Of course we were disconnected and when I called back there was no one that could talk to me. A manager would call me as soon as they were available. No one ever returned my call. I did get an email later that day saying that Dollar Car Rental had refunded my account along with an informal apology.

veeeeeery slooooow service, waited there forever during evening hours. You have to note your…read moremileage on your own on the contract before dropping the keys. Car was ok, very small, but that´s what I have booked :)

Hands down Shawna was amazing!! She was professional, understanding, knowledgeable, and very…read moreefficient. This was the best experience I have ever had renting a vehicle and I look forward to renting from Shawna only in the future.

I had a great experience at this Budget location! There was no wait to pick up or drop off our…read morevehicle, and we received great customer service both visits. The whole reservation ran smoothly and got my large group (5 adults) in and out of the airport quickly. I visit Mobile regularly to visit family and will definitely return to this location!

There is consistent port customer service from a lady by the name of RoShonda at the Mobile…read moreRegional Airport location in Mobile, Alabama. She's picky about who she greets. I walked up to the counter today to pick up my reservation and she didn't peak to me until she after I gave her my information and that was basically to say she needed my credit card too. She's seems professional with the white folks, but prejudiced towards with a poor attitude each time I deal with her. I hope she's not there much longer. I haven't had any big issues with customer satisfaction from the people have encounter here, but this young lady needs to watch a few videos on customer service and how it's done. The vehicle is great and so is the rental rate. I will say that lately they have been saying my rental is around $100 more than what it was originally and I have to whip out my email confirmation to show proof of the actual rental rate + taxes and fees. Great company to rent from overall, but Enterprise has them beat on customer service and customer satisfaction. I will continue to give them my business because of the options of vehicles, affordable rental deposits, working with me to get accommodated when needed and so much more. Hopefully they'll get someone there who loves the job and can replace that one lady (Roshonda) as a counter person. I know we all have needs and families to take care of, but let's not forget where we come from and where we could be if it we're not for having customers to serve and a job to hold on to.

These people are terrible. I rented a car from these guys. I turned the car in with NO issues. No…read moredamage. Nothing wrong with the car. They email me telling me the car was damaged. They tell me the windshield was broken and it would cost $770 to fix it. I asked for pictures (since It was NOT broken when I turned the car in. They refused to give me pictures of the damage. I am now trying to deal with this and my insurance company without any pictures. I think this is probably a scam but what can I do? Terrible experience. Will never use them again.

I want to preface this with the fact that i've rented from this location on multiple occasions and…read moreevery time have had exceptional experiences. The employees are personable and kind and willing to help you out to the best of their ability. Don't ask for the moon but they have been known to accept coupon codes to lower the price or provide upgrades. The cars have been clean and free from smells and overall have been reliable. The location is clean but could use more lighting in the lobby area and it appears like the back office is not well lit.

Saraland branch is closed because of covid. I-65 office is understaffed. The 1-800 number is no…read morehelp with availability. I was only able to get a rental after my insurance company called for me. The guy at the desk was helpful, but that was it. Car smelled like smoke.(offered for me to bring it in between business hours and they would try to get the smell out.) Dents, dings and scratches around the whole vehicle. It even had rust on the corner of the hood. I had to return the vehicle to the government st. location because it was the only location close that had a drop box. I was told to return the vehicle between a 1/4 and 1/2 a tank of fuel. I was then charged for 3 gallons @ $3.26 per gallon. Picture added to show gas gauge at time of return. All that being said it was a terrible experience other than the help of the gentleman at the I-65 location and Whitney at another location.

I'm a little disappointed by today's visit. I booked my 45k mile service appointment, thinking I'd…read morehave my oil changed, fluids topped off, tires rotated-- all that jazz. My appointment was for 9:15, but I arrived at 9:10. They took my car and told me service advisor was David. I said I was waiting for my car because I was starting my trip back to Colorado today. TWO HOURS LATER-- at 11:10-- my car is ready. However, I found out that for this appointment, all they did was rotate the tires. Why in the world did it take 2 hours to do this?? Part of me is annoyed that my oil wasn't changed anyway, knowing I am driving halfway across the country and this is what I had asked for when I booked the appointment over a week ago, but even though they didn't change the oil, it should not have taken 2 hours to swap some tires around.

I am writing to formally bring attention to social media activity associated with your sales…read moreassociate Danielle Deneau, an employee of Toyota of West Mobile, please see the screenshot attached to see her racially insensitive and offensive comment. The attached screenshot appears to show a social media exchange in which Ms. Deneau is challenged about a previous post containing a reference to "monkeys." Regardless of the context in which the original statement was made, comments or language that can reasonably be perceived as racially offensive are concerning, particularly when made publicly on a social media platform. Employees have personal lives and are entitled to their own opinions; however, publicly visible conduct can sometimes become associated with the company an employee represents. When an employee is publicly identified as working for a major brand such as Toyota, conduct that appears discriminatory or racially insensitive can create negative perceptions of the company and potentially damage the trust and reputation Toyota has built with its customers and communities. I respectfully ask Toyota of West Mobile to review the attached material and determine whether the social media activity is consistent with the company's standards, workplace policies, and expectations regarding respect, inclusion, and professional conduct. Toyota has a significant public reputation and serves customers from diverse racial and cultural backgrounds. Maintaining an environment that reflects respect and inclusion is important not only for employees but also for customers and the communities Toyota serves. Thank you for taking the time to review this concern. I hope Toyota will investigate the matter appropriately and take whatever action it considers necessary based on its policies and the facts surrounding the situation.