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Delta Explorer

4.0 (4 reviews)

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3 years ago

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8 years ago

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5 years ago

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5 years ago

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Coastal Cruiser

Coastal Cruiser

4.0
(4 reviews)
40.2 mi

So fun! Good environment, the line is kinda long to get in on weekends but it's worth it!!read more

If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

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Bring your family and friends for a private cruise
Bring your family and friends for a private cruise
Coastal Cruiser for private boat rides, captain is included
Coastal Cruiser for private boat rides, captain is included
Coastal Cruiser for private boat rides, dolphin cruise and party barge

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Coastal Cruiser for private boat rides, dolphin cruise and party barge
Swift-Coles Historic Home

Swift-Coles Historic Home

5.0
(4 reviews)
32.3 mi

A family home built in 1882 by a local fisherman on the Bon Secour river. A beautiful estate well…read morekept throughout the years. Offering tours for $5 or come in to look around. Now available as a wedding venue as well. With various rooms being used as a Bridal and Groom suite. A large outdoor backyard with a pavilion in construction. This place is gorgeous, offering a glimpse at old life in the south. Improvements are constantly being made to keep the legacy of the Swift-Cole family living on.

Swift-Coles Historic Home, in Bon Secour, AL, initial construction was in1882, is a 6000 sq ft…read morestunning old home with 3500 sq ft of porches with swings and fans, love it. It's filled with beautiful period antiques, some which are familiar to me from my granny's home, that immediately transported me back my childhood. The grounds are beautiful with large Magnolia trees and 120 yr old Live Oak trees with Spanish moss everywhere and there's Azaleas, Hydrangeas and a variety of other plants and shrubs. The grounds all around are meticulously maintained giving the property vibrant look and appeal. Originally it was the home of Charles and Susan Swift and their 11 children, it was purchased in 1976 by Nik Coles. Before his death in 2007, he bequeathed the home to the Baldwin County Historic Development Commission. In 2009 the home was opened to the public and is now listed on the National Register of Historic Places. A debt of gratitude is owed to Mr. Nik Coles for his contributions in saving one of the most colorful and outstanding examples of the turn of the century Gulf Coast architecture in our community. The Swift-Coles Historic Home is now open to the public for summer tours. The guided tours leads visitors through the 16 room historic tidewater mansion and grounds to experience how life along the Bon Secour River would have been nearly 100 years ago. There's lots of legends and lore about this place being haunted, many about the deceased displeasure with the renovations. I have been here several times and the last was recently with #1 son and my neighbor Claudine for a late night paranormal investigation with Panhandle Paranormal Group. It indeed was very cool! For more information about tours and current events call (251) 949-5550 or visit their Facebook page at: https://facebook.com/Swift-Coles-Historic-Home-544364585730248/ Bottom line: A lovely piece of history, it's not Mount Vernon but it's lovely.

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Just had a lovely high tea with my sweetheart!! 2/13/26
Just had a lovely high tea with my sweetheart!! 2/13/26
Murder mystery night, great!!
Murder mystery night, great!!
View front patio

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View front patio

Delta Explorer - boattours - Updated July 2026

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