We hired three rivers to take on our difficult project because they seemed to have the best understanding as what to do about our difficult yard. Their attention to detail was impeccable. Their design team gave us so many great ideas and options it was very helpful. The end result was amazing and now our neighbors are using them to do their new deck. We highly recommend this company. Jason read more

Prices are outrageously high. More than double the price of other quotes. The guy who came out was very nice though. The quote with the other companies was for the same or similar products and in one case, the quality of the product was even better than what Three rivers was offering. Replacing the railing on an 1100 square-foot deck is by no means a "cheap" endeavor, however it also shouldn't cost me the price of a car. The company I selected was very professional, gave an amazing presentation, had a fantastic warranty for both the railing and the labor, offered a better quality product, was not the cheapest, nor was he the most expensive. I originally had sent a text to the gentleman who came out from Three Rivers to discuss the quote and never heard back from anyone. At this point I'm happy with the company I've selected and have moved on in the selection process. read more

Three Rivers Custom Decks built our deck and it is beautiful! The craftmanship and attention to detail is amazing! The crew of Joe, Justin, and Jesse were very professional and really great to work with. They answered all of our questions and followed through on everything. Their prices were very reasonable and extremely competitive in comparison to the other bids that we received. We highly recommend them for all of your decking needs! read more

Three Rivers designed our deck to allow for more space around the stairway to my art studio and to update from cedar to Timbertrek. From start to finish their work was professional with attention to detail. Dawson and crew (AJ) did exceptional workmanship and I could not be more pleased with the finished product! read more

Old deck needed to be replaced. Brad and Dawson were great. Put in full days, some in inclement weather and built us a beautiful deck. I would hire 3 Rivers again without any hesitation. read more

From beginning to end, our experience having Three Rivers build our deck couldn't have been better and now we have a gorgeous deck. Every staff member was eminently professional, personable, and accommodating. They listened carefully to what we desired and delivered on time and exactly what we wanted. An awesome experience! read more

We are so happy with our deck from Three Rivers! The entire process was great from the first visit until all the final touches were completed. The crew showed up every day and worked through threats of snow and finished up during an atmospheric river. The crew was easy to talk to and wanted to make sure we were happy with every step of the project. One morning we realized that we didn't want to keep a closet from the prior deck, and they quickly modified the design. So happy we were able to make that change! The craftsmanship is outstanding as everything is level, square, straight, plum and tight. We were told at the beginning of the project that Three Rivers would exceed our expectations and they were right. Highly recommend! read more

We had a difficult project - they figured out how to do it and completed it perfectly.

From coming out for the initial consult/bid, Three Rivers impressed us. Great vision and recommendations on what we could do with our deck, gave us a variety of options on rails, roofing, colors, etc. Cost was inline with the other bids we received. Our project turned out great and we're happy we made the right choice with Three Rivers. read more

Dave and his crew did an outstanding job! Our deck is over 50' from the lowest level of our house. When we bought the house a year ago, we knew that it was unsafe. Stairs were wobbly, it slanted noticeably, pickets were missing, railings shook and more Three Rivers came out with engineers to determine the best deck strategy at the most reasonable cost. They replaced rotting wood posts with steel, removed one set of stairs, rebuilt the top level, and repaired and stabilized another set of stairs, as well as pickets and railings. Dave communicated frequently and listened to our input. The crew was wonderful, did a quality job, and cleaned up when done (not all our contractors have done that). And the result is absolutely fantastic! read more

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Poncho and his crew did an outstanding job rebuilding our deck and porch. They removed the old structure completely down to the foundation and replaced it with high-quality Trex decking, sleek metal railings, and a secure gate--creating a beautiful, durable, and low-maintenance outdoor space. Throughout the process, they were professional, efficient, and mindful of minimizing disruptions, which we especially appreciated as dog owners relying on outdoor access. The attention to detail and craftsmanship is evident in every part of the finished product. We couldn't be happier with the result and look forward to enjoying it for many years to come. read more

After shopping around and getting quotes from a few deck companies, we decided on Three Rivers Custom Decks. Every time we phoned/emailed the office, Blanca was very friendly, informative and responsive. Matt came out with samples, provided information on how the process would work and what to expect. We decided on a Timbertech deck to replace our existing wood deck and added a much wanted pergola to our cement patio. Dave and his crew, Dawson and Brad were awesome! Dave was very communicative and answered our questions, checking in on the progress, bringing supplies and picking up items to be hauled away. Dawson and Brad worked hard everyday on building the deck, then painting and building the pergola. The work area was cleaned up daily before they left for the day and upon final completion. Dave did the final walk-thru and we let him know that we were totally satisfied, everyone was very professional and easy to work with. We have already had a few neighbors come over to see what our deck and pergola look like and they were impressed. We would highly recommend Three Rivers Custom Decks! They may not be the most inexpensive bid you will get, but we felt they were definitely worth the money. read more

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This is the second deck Three Rivers has installed for us, so obviously we were pleased the first time around. And as we told the team on both occasions, they weren't necessarily the lowest bid, but they were certainly the best bid. read more

Excellent construction company from beginning to end. Excellent craftsmanship and attention to detail.

Three Rivers Custom Decks provided high quality service at a competitive price. The work commenced in a timely manner, and I was kept well informed of the schedule. My deck is on a second story and there was a beautiful tree right smack in their way. Joe, Edgar, and Dave worked around and preserved the tree in its entirety. Also I told them that my father had done some work on my previous deck and the job foreman, Joe, very kindly saved a piece of my fathers work - it meant a lot to me. The job was completed on schedule. A new deck is a great investment in your home, and with composite, it's so nice not to have to hassle with staining and/or peeling paint. A new composite deck was a big investment, but very well worth it. I love my new deck and highly recommend Three Rivers Custom Decks. Mary Jo C. West Linn, Oregon read more

Three Rivers Custom Decks - Three Rivers Custom Decks - West Linn, Oregon summer 2023 - Decks & Railing Near Me

The whole experience with Three Rivers Custom Decks was fantastic from start to finish. Matt came out and discussed our project and took precise measurements. He prepared the plans and estimate. The drawings were straightforward and clear. He answered all of our questions and was very helpful providing additional information. Three Rivers was not the cheapest of the estimates we got, but we are super happy with the results. They were able to start the job before the estimated time and worked in all kinds of weather. Joe and his crew, Jessie and Gabe, were awesome to work with. The first thing we noticed when we were able to walk on the deck was how secure it felt underfoot. The construction was very solid and stable. Also, my husband and I had requested a unique feature to our deck and Joe made it happen. We couldn't be happier with how it turned out. Joe was always patient with my questions and concerns and said I should check on anything I wondered about. The final product is top notch and absolutely beautiful! We feel the investment will be well worth it over all the years we expect to thoroughly enjoy our new deck. read more

We've had a surprisingly disappointing experience with Three Rivers given the ratings they've received here and elsewhere. They were the most expensive of the four bids we sought, but we chose them based on their reviews and because they would utilize poured concrete footers and galvanized metal liners for the integrated planters in our deck plan. Communication at the outset was very good but quickly dwindled once work commenced, and communication is key as we are people with jobs who had to coordinate our schedules to accommodate their work. For example, on just day 2 when we were told the crew would be coming back to complete some demolition work on the existing patio, no one showed up, and when we reached out we were told that the demo contractor's work was completed so they hadn't planned on returning, contradicting what we were told. Nonetheless we were excited to see construction unfold. We were assured that due to the complexity of design, they had assigned their best worker on the job. The crew was honest about not having cut the prior concrete patio sufficiently to meet the original design specs, and to their credit, they were giving us an extra foot of deck width (to sufficiently clear the patio) at no extra cost. That was nice. However, to the plain eye it was clear that the framing of the deck wasn't square (see photos), and when I asked why this was, I was told that there was a deformity/bowing in the concrete foundation of the house that was the cause. Absolute hogwash--the house is a new build, and there's absolutely nothing to suggest the foundation isn't straight or square (again, see photos). And of course they did not offer to rectify it. In retrospect, we should have insisted on it for the money we paid. Even if we pretend the home builders didn't make the house square (really??), shouldn't a 5-star decking company be able to easily adjust their construction to compensate?? Despite having their best worker on the job (and though we found him to be a hard worker and very nice person), there were numerous issues with fit and finish (see photos). Fascia corners were too often poorly aligned, and several deck boards were cut too short. There was noticeable bowing of the high-end PVC deck boards despite being assured they wouldn't do this. And both fascia and deck boards and railing cables have come loose in places, which we sought to remedy through a warranty claim. We understand settling happens, but the initial fit and finish was not close to commensurate with the money we paid. During the warranty claim process, I submitted a message with requested photos of the problematic areas on Thursday, June 1. I received a message the following Monday (June 5) that their assigned crew member would be in touch by the end of the week to schedule an on-site evaluation. Fast forward two full weeks to Monday, June 19, and there's been zero communication about the status of our project. I shoot off an email inquiring and receive a reply Thursday, June 22 (three days later), that the crew member's truck had broken down and was getting fixed. Okay, stuff happens, but why was there no communication about this for two weeks until I finally had to reach out? So they set a visit for Wednesday, June 28, between 12-1pm. I say fine, but please have the crew member text my wife on the day of the visit when he has a clearer sense of his ETA, since we have a baby and want to work around his naptimes with as little disturbance as possible. "Will do!" was the emailed response. June 28 comes, and no one arrives, texts, calls, or emails. My wife would have wanted to have gotten the assessment out of the way AS SCHEDULED and be able to run some errands, but she felt compelled to postpone them in case the crew showed up late. By late afternoon I'm fuming, and I send a firm message inquiring about the no-show and making clear that we're not happy with the repeated pattern of poor/lack of communication and outright flakiness. The next day, we're again told that their work trucks broke down and that someone will reach out to us "no later than next week." Trucks again? Really? And no one thought to contact us not to expect their SCHEDULED visit that day? And it is now Saturday, July 8 (i.e., on the other side of "no later than next week"), and we've AGAIN received zero contact from the company. Not the crew member, not the main office. No phone call, no email, no text. Nada. We are now forced to use a different company and pay out-of-pocket for something we've already paid for and are contractually entitled to to fix the problems that Three Rivers left us with, because we're done trying to deal with this kind of disregard and slipshod work. If their objective was to shove us in the corner and make us feel like we're the lowest priority possible, they've done an exemplary job. read more

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We were having a difficult time getting quotes for my grandpa's complex deck renovation until we spoke to Matt Butler with Three Rivers Custom Decks. Matt was very attentive, easy to reach, always happy to respond to any questions and concerns and made the entire process more simplified from start to finish. If you desire complete transparency, exemplary professionalism and peace of mind call Matt today. We will happily refer anyone looking for quality deck solutions to Matt at Three Rivers read more

Several years ago we had Three Rivers replace our old wooden deck with a new trex deck. They did an excellent job. This year we decided to put a railing around it since it is a raised deck. We sought bids and were not satisfied with any of them mainly because of price. We decided why not get a bid from the people who built the deck. We called Blanca who sent Matt out to assess what needed to be done. He was personable and helped us decide on style. It was also convenient because they already had our deck info on file. When the day for construction started Dawson and Brad came out and started the project. They were personable and professional. No wasted effort or time in their work. The project was finished on time. Area was cleaned up and we really liked what was done and how it was done. The job cost was reasonable and time to construct as well as finished product was good. And, we've received much approval form family and friends. We would highly recommend Three Rivers Decks to anyone looking for a quality build at a reasonable price, read more

We love our patio cover constructed by Three Rivers. It is high quality and beautiful. We researched quite a few builders before finding Three Rivers and just could not find the right one, either because of price or professionalism. Three Rivers was competitive in pricing and built a quality product. Each person we worked with was professional and knowledgeable answering all of our questions. We have showed off to several neighbors and they all love it too. We highly recommend Three Rivers and would most definitely use them again. read more

Several years ago we had Three Rivers do a complete tear down and rebuild of our deck. We were extremely happy with the results. Turned out beautifully. This year we decided to have a custom covered pergola built over part of the deck and chose Three Rivers again. We had a design in mind and showed it to them and they built it exactly as we had envisioned. Even though we got a bid from them in November and didn't have the pergola built until June they honored the original bid price. Couldn't have been more happy. read more

I've done business with a few deck companies but this one is by far the best! Top-notch service from industry professionals at the top of their trade. read more

Our 35 year old cedar decks, one first floor and one second floor, needed to be replaced. The lower deck was covered by a roof and included a built-in hot tub. The upper deck was smaller and in much worse shape. We had several companies come out and give us bids. Three Rivers Custom Decks was by far the easiest company to deal with and actually offered us the lowest price. Everyone at Three Rivers we worked with were honest and reliable. They worked with us through several iterations of our plan with quick turnaround. The 3-person team spent 2 weeks demolishing the decks, including hot tub removal, and building the new decks. They were very experienced and did great work. They showed up on time every day and worked hard. The resulting composite decks, over 700 sq feet, are beautiful and we are very satisfied. We would recommend Three Rivers Custom Decks to anyone. read more

This was an easy choice as 3 Rivers Custom Decks showed professionalism right off the bat, Matt, Dave, Dawson & Chris, I had to go through 8-10 deck builders and 3 Rivers Custom Decks out shinned them all. They did an extensive measuring job up front to rebuild our new deck, that no one else took the time to do, they drew up plans for us, demolished old deck and built the ipei deck, the whole while Dave Rhoades the deck foreman was courteous kind and accommodating as were his crew, the deck they built is awesome, beautiful and adds great value to our house, I would strongly recommend this company to anyone.. read more

Three Rivers Custom Decks - Decks & Railing Near Me

Just finished up our second story deck and I would not recommend this company. Pros: Jim was very patient with us as we tried to figure out what would work well within our budget. They even gave us a winter discount to make our money go a little further. Compared to the other bids we received, this was the most reasonable. The finished work was excellent and just as we had requested. They addressed all the small details that we requested and fixed a couple of minor problems we found. Cons: Because it was a winter project, the projected 2 weeks took closer to a month and half. Some of that was weather, some was poor communication between the different teams. We never knew if anyone would show up on a given day, even if we were told that someone would be there, they weren't always. Since this is our first major construction/house project, not sure if that is industry standard or poor communication. I made the rookie mistake of paying them after the job was finished but before the site was cleaned up. Three weeks later there is still a giant pile of dirt in my yard and they have been less and less responsive to my demands to come remove it. This process has been so frustrating and I should not have to be a mean person to get the job site cleaned. read more

We were looking for a decking contractor at the Portland Home and Garden show and I have never been treated so rudely in my life. Talk about a huge red flag - glad I saw them before I had them out to bid on anything. I will never do business with these people and neither should you. Treating potential customers well should be an inherent part of any entrepreneur and this was just uncalled for. read more

After all that, I still ended up going with Three Rivers. It is difficult to find good contractors in Portland who aren't so busy that they will return your call. Jim's crew did a fine job. However, it took two or three calls to get them to finish cleaning up their job. I think that they do fine work and I would still recommend them. read more

These guys were fantastic and did a really nice job installing a Timbertech deck on our house, and revising a overhanging balcony. They worked incredibly hard, even in the pouring rain (and hail!) to get the job done on time. It did take them a while to get our job started, and we had several start dates come and go before the project actually got underway. They are busy dudes, and it's due in no small part to the quality of their work. They kept the job site very neat and organized, which I appreciate, and were constantly busy, seemingly never taking breaks. They worked fast, yet they took the time to include aesthetic details to improve the look of the retaining wall. We're very happy with the job and would hire Three Rivers again. read more

Last year, my wife and I decided to replace all five decks -- about 1500 square feet -- on our 40-year-old house. It was a complex project, because three of the decks are 20 to 30 feet off the ground, and scaffolding would be required to reach them. Jim Gates at Three Rivers worked with us to specify the design, materials and plan for the new decks, promptly and patiently responding to our numerous questions about materials and construction. We contacted some of the references Jim provided, and looked at several decks built by Three Rivers: all the due-diligence was very positive. Jim skillfully shepherded the project through the lengthy, complex permitting process, work started in early November 2021, and was completed by Christmas. There were no surprises, and the work was completed quickly, efficiently, accurately, and within the agreed budget. The crew - Pancho, Justin, Edgar, Dave and Matt - are consummate professionals and craftsmen: thorough, meticulous, precise and accurate. Their attention to detail is exceptional. Jim and Matt -- the project manager -- were very proactive about keeping us informed throughout the planning, permitting and construction process. The quality of the work is superb, and we are extremely pleased with the end result. read more

I connected with Three Rivers at the Home Show and asked them to come out and take a look at my deck replacement project. Jim was prompt in both coming to my home and as well as in preparing a quote for the large deck I was wanting to construct. The design was beautiful, complete with a dried in living space underneath with a cedar ceiling and can lights, a lighted staircase with two landings and every support post was wrapped to give a polished look. They began the project on time and were reliable throughout the process. The finished project is exactly what I wanted and has added so much outdoor living space to our home. It turned out so well that my neighbor used Three Rivers to add a similar deck to his home shortly after my project was complete. Thank you Jim, Matt and Dave for making the process easy and the craftsmanship so detailed and well thought out. read more

My wife and I are thrilled with our Three Rivers deck. Right from the start Jim worked with us to make sure that the deck was designed to our exact specifications at a price that we could afford. Three Rivers handled all of the complex paperwork from the engineering design to the permits and then they sent us a great team to produce the deck of our dreams. Matt was a trooper and he worked diligently to keep the project on track and to make sure we were consulted (and happy) every step of the way. Ryan, Chris and Justin were fantastic and produced high-quality work reflecting true craftsmanship. This deck is going to make our home so much more enjoyable for many years to come. We highly recommend Three Rivers for anyone looking for a quality deck, delivered on-time at a reasonable price! read more

After being overwhelmed with Portland area options for deck construction I selected Three Rivers based on the direct (no BS) approach to the quote. Jim provided a great drawing with several options to create the composite deck we wanted. The actual crew doing the work only further impressed me. They did a wonderful job and knocked out the whole project in a little less than a week. The deck will likely outlast my house. Money well spent with this company :) read more

Jim was quick to respond to my request for a bid and turned around an estimate in no time. I found him to be very professional and the proposal was detailed and well thought out. I'd definitely recommend Three Rivers! read more

We needed a Custom 'wrap around Tri-Level Deck' added to our new home and we needed it completed before our daughters wedding in 3 months. After researching various companies we made the decision to go with Three Rivers Custom Deck. Our decision came easy after the owner, Jim Gates, spent hours with us discussing what we wanted our finished product to look like. 24 hours later Mr Gates brought us a completed plan/design for our approval and we were thrilled to see it was exactly as we discussed. During this visit we had the opportunity to met with the Foreman and do a walk around so he and his crew were ready to go on the start date. Our deck was completed on-time and is absolutely beautiful. Our daughters wedding went off without a hitch and the compliments we got on our new deck went on well into the night. The entire crew of Three Rivers Custom Decks were amazing. They arrived on time each day and cleaned up at the end of each day. It was a pleasure to hear 'yes/thank you sir and ma'am' used by the entire crew. At the end of this project they left the area surrounding the deck in excellent condition. The completed decks came to just over 1600 square feet and the transition from one level to another level is flawless. They came in on budget!We are couldn't be happier that we chose Three Rivers Custom Decks to build our deck. We definitely recommend them to anyone wanting to build a new deck, add onto or replace an existing deck. If you are not sure exactly what design you want rest assure the owner, Jim Gates, will spend whatever amount of time is needed to ensure your completed project is what you want and is 'top notch'. Thank You to the entire company!! read more

The project consisted of replacing an existing porch with a Timber Tech deck. My concern going in was if Three Rivers could tear out the existing and install the new deck without damaging the adjacent finishes. The owner assured me that his guys were good at this. This ended up not being the case. When the project was done the deck was actually smaller than the one that it replaced which left an ugly gap. When I asked them to address this, a company foreman(?) did not have an idea of what to do. I finally asked him to provide me a piece of lumber and told him I would take care of it. Which he did. The other problems consisted of quality of work; debris left strewn around, nail heads sticking out of siding and trim boards, and pulling off existing materials to build the deck, but putting back on different ones that were inconsistent with the rest of my house. To top it off, every wall adjacent to the deck was covered with dirty hand prints and other dirt scuffs. To make matters worse they tried to pressure wash these marks off my house and in the process they blew a bunch of paint off the adjacent trim boards. This will force me to have this whole area repainted. Overall I am very disappointed with this contractor. read more

Three failed attempts to show up for a quote, then promised quote in 24 hours, it did not come until I called 4 days later, and then they quoted 1-1/2 TIMES the amount of our other quotes. No follow-up, did not even check to see if I received email, nothing. I would NEVER use them. Maybe they only want big paying or easy jobs. read more

When you pay for a premium product/service, you should receive a premium product/service. You get what you pay for, right? I received quotes from 6 different deck companies and chose Three Rivers Custom Decks. Out of all of the quotes I received, theirs was the HIGHEST. They were the most responsive by email and most detailed in their responses so I decided to go above my budget and hire them. (1) On July 1, 2015, I was told they could squeeze me in within the next couple of weeks and fit me in between other jobs. They repeatedly told me my deck was a smaller job for them. Construction didn't begin until Aug 4th. At around the 2 week mark I called my contact person and he advised me they had to let the person go (that was supposed to be the person building my deck) and that he would speak to another crew to see if they could take on my project. Why wasn't that done in advance? (2) I was advised that the tear down of my original deck would be removed within 1-2 days of the start of the project. The deck was built from Aug 4-6th (impressed by the speed and quality of the deck). The old deck debris sat in my front yard and was not picked up until Aug 10th (4 days after completion of the project). On Aug 10th I contacted the crew leader and was told the guy should have picked up the debris by now (in fact it should have been done DAYS ago) and apparently his truck broke down so my crew leader would drive out there himself to remove it all. He arrived and took away the debris, however he never ONCE looked at the deck, never once came by during construction to check on things, and didn't offer to do a final sweep to make sure I was satisfied. It is Aug 11th and guess what... the extra materials that were over ordered for my new deck are still sitting in my front yard waiting to be picked up by the lumber company. So, once again, I am probably going to have to initiate the call to get Three Rivers Custom Decks to do their god damn job which I paid a premium price so that I would not have to waste my time babysitting and making sure they were doing the job they were hired to do. I am impressed with my new deck. I am completely dissatisfied with the service. Show some initiative. Make your clients a priority and get the work done like you promise to do so. read more