I work for a school and every year for at least 16 or so years we have used Acme Bookbinding Co. to…read morerebind damaged books. Students are so tough on their books!! Every year when we receive the rebound books back I am ALWAYS amazed at how wonderful they look. Also, they have even gotten better over time with technology. The books always return in pristine condition.

Without question this was the absolute worst customer service experience I've had with any company…read morein any industry. I can't comment on the quality of their work as I was never able to even get a simple a price quote for a book binding service. Here is a quick summary of my experience with the company: November 25th - I sent a detailed email to Manny, who is listed as the 'customer service' contact, in which the project I needed done was described. I specifically asked if this was something ACME Bookbinding could do? No response back, not even a simple 'No' we don't handle projects like this. Okay. December 16th - After letting a couple of weeks pass, I decide to PERSONALLY go into the ACME office since I live only a few miles away. I thought that maybe my email just got lost or forgotten. Not a big deal since I live close and it would be better to speak in detail (in person) about what I wanted done. I met with Manny, who seemed a genuinely good guy, and went over what I was looking to do. We talked about cover, page layout and printing options. After about 20 minutes he said great, I have everything I need regarding the project, I'll have a price quote emailed out to you in a day or two. I never received any email. December 23rd - I made a follow-up phone call to Manny and left a voicemail. I basically just reconfirmed my email address to ensure he hadn't written it down incorrectly and reminded him that it had been a week and still no price quote had been sent. No response or call back. December 30th - I made another follow-up call to Manny and actually got him on the line! Even though I was losing patience at this point, I remained extremely polite saying that 'I know you guys are probably crazy busy with the holidays, and my project is small, but I just haven't received the price quote we spoke about'. He seemed somewhat apologetic and said 'I can definitely get that to you later today'. Great! Finally making some progress. Well it turned out not so great because again no price quote was ever emailed. January 6th - I made another follow-up call. I was told by the secretary that Manny was not available to take a call. I told her I would try back again. January 9th - At this point I basically knew that this project was never going to get done by ACME and I had just wasted a lot of time with this place. I made one last call to Manny and again got a secretary who said, oh he is just going into a meeting. I could almost visualize in my mind Manny standing there shaking his head and saying 'Oh no not this guy again! There is no way I'm taking that call'. I left a voicemail basically saying how I was failing to understand why I couldn't get a simple communication back from the company. And guess what happened next? No response back. So in summary, over the span of seven weeks I sent two emails (never a response), I made one 20 minute personal visit to the office in which I met with Manny, I had one follow-up phone conversation Manny and I left three voicemails (which never received acknowledgement or a call back). And still I couldn't get a simple price quote. Pretty amazing!! At the end of the day, I'm most annoyed by the fact that this company had zero regard for my time. Absolutely zero regard. Honestly, it's okay if you don't want my business (which I was expecting to cost anywhere from $500-$1000), but why wouldn't that just be communicated to me from the very beginning? A simple, 'No we don't handle that kind of work' at the start would have sufficed. Instead, I waste time and energy thinking that ACME is going to handle this project (I had a personal meeting and follow-up phone call with Manny going over the project in detail!!!!) and then there is no follow thru week after week after week. It was absolutely infuriating. I would say if you have a small retail project don't even bother checking with these guys. They obviously don't care about that type of business and you'll likely waste your time believing they do (cause they won't tell you!)

Cute store in Inman Square! They have all your stationary needs, and the cutest trinkets! They also…read morehave letterpress done in house which some are for sale. I also love their localized products, we got a Cambridge magnet :) Check out this store to grab some cute stuff or sign up for some of the events they have!

Albertine Press is a wonderful, curated store in Cambridge packed with beautiful stationery, unique…read morehome goods, and gifts from local designers. Walking in, you're immediately struck by the variety, shelves and tables filled with interesting dishes, an incredible selection of greeting cards, art prints, and all sorts of thoughtful items for the home. We spent a long time browsing and loved seeing so many different and creative designs we hadn't seen anywhere else. It's the perfect place to find a truly special gift or a little something to brighten up your own space. The prices felt very reasonable for the quality and uniqueness of everything they carry. It's a fantastic spot for anyone who appreciates good design, supporting local artists, or just needs a great card. We left with a few treasures and will definitely be back.

The front desk staff are incredibly sweet, patient, and personable, making every visit a pleasant…read moreexperience. I love shopping here! This is my go-to spot for unique greeting cards and the perfect place to find wellness gifts for friends and family.

Fun store to look around at knick knacks and small gifts. Wide assortment of cards for birthdays,…read moreanniversaries, etc. Each table is stacked to the brim with items so you can spend a long time in here looking for something. Beautiful assortment of wrapping paper as well

It was a bad experience, really. I have a little, thin…read morepocket book that I use to read the chords and play the guitar and it was falling apart. So I had the brilliant idea of getting something done to it before totally disentegrating. Had to convince the men working there that he could make some punching holes and put on a spiral or something on it. He was in a bad mood and said he could not do it. I asked gently for the second time what I needed and felt like an idiont having to bed him to do it. He practically snatched the book from my hands and made the holes and put on the spiral. After all, he threw the thing on the counter and said: four dollars. I was so shocked that could not say a word, had to take the original staple out of the book all by myself using my hands. I felt completely stupid. I wished I had gone somewhere else. Maybe he was just having a bad day.

New lady working the counter, Catherine, is friendly and very efficient…read more Thank you.

I had expressed some concern over our recent order over email. Correspondent between the…read more"President" of the company word for word below. ----EMAIL SENT 2/4/15 Hello Norman (President), Please process the attached new order under PO# 900XX. Also, we have several cuts on hand that were not close enough to 11/32. As you can see image one is about 7mm and is too short. Image 2 is closer to 9mm and is fine. Please make sure the cut gets closer to at least 8mm and no larger than 9mm. Currently just 3 cuts of the attached color from the same shipment were found. I don't expect to find many more, but please make sure to cut closer to 11/32. Thank you. ---EMAIL RESENT 2/12/15 due to no reply Hi, Is anyone available to reply? Thank you, ---EMAIL RESP0ONSE by President of company. Three cuts out of approx..144 is nothing. We set the automatic slitter to your size and once in a while it cuts a little over /under size. The $50.00 we charge you is approx.. an hour and half to 2 hours to wind and cut. We literally make no money on your order . Your next order will be $80.00 per roll. Regards Norton Proman President ---EMAIL REPLY 2/13/15 Hi Norman, Not exactly the response I figured hearing from the president of the company. I understand our account is small and nor am I surprised there is little profit or any. I simply expressed a small concern. Instead of educating me on the financial stand point of your company, a simple explanation would have been fine. I would have had no problem paying double the amount. Very disappointing response. Can you at least tell me the status of my our order for PO 900XX? Thank you No reply from Novelty since.