They were pretty terrible. I had to have my thesis bound, and they were one of the university's "recommended" publishers.
I placed my order online, and didn't receive an email confirmation that they had received my PDF file. No big deal. So, I called them 2 days later to confirm. They told me that they would send me an email confirmation shortly. 3 days later, they send me an email asking me if I uploaded the PDF yet. When I told them I had a week before, they sent me a quote that was COMPLETELY different from my original request. First, they accused me of not knowing what I submitted in my original request. I thought perhaps I did screw up, and so I asked for a copy of the request; I still had not received confirmation that they had received my file. Then, they fessed up that they had lost my original request somehow. At this point, I had already waited 5 business days. The entire turn around is supposed to be 10 business days (unless you want to pay a rush rate). They offered to still have my thesis bound on time based on the date I submitted my request, at no additional cost to me. I thought, "Ok, they screwed up, but they are making amends". No big deal. Then, I got the quote. They wrote that they were charging me the 10 day rate, but actually charged me the 5 day rate. And, they charged me $35 for shipping when I told them I was picking the theses up in person (at this point I wanted to make sure they were printed correctly, etc, before I paid). So, I asked them to remove the shipping and rush charges. They removed the shipping, and ignored the rush charges. I had to call again to get the rush charges removed.
Then, when I went to pick the books up 5 business days later, they couldn't find them immediately and gave me an attitude as if that was somehow my fault.
In the end, I did get my theses. They are ok, but they are still printed on the wrong paper, but will suffice for my needs. That said, I would definitely not use them again if I had a printing need, and have advised my fellow grad students to do the same. read more