Have had a very bad experience here.
I brought in my wedding dress for some minor alterations. (Not your typical gown, just a regular dress that is white.) Brought it in on a Saturday and asked for the very top of the sides to be brought in and to bring in the shoulders a bit since the neckline was gaping a bit. The woman suggested we should shorten the straps to fix the gaping neckline instead. Sure, she's the expert, so we went with her suggestion. I also asked for it to be cleaned and was told it would be ready in 9 days--a Monday. I told them that would be ok, but I needed it by the Thursday since I was leaving town.
So on the day I was supposed to pick it up, I called ahead to confirm it would be ready. The man on the phone told me, "Oh it's not ready. I'm working on it now, and then we'll have to send it out for cleaning. You can pick it ip Wednesday." Good thing I had called to check.
I went in on Wednesday, and the man tried to just give me the dress and send me on my way. I said, "Shouldn't I try it on?" So I did. They had taken in the entire side instead of just the waist--couldn't breathe. Bringing up the shoulders meant there was no room for my arms in the arm holes. It was a disaster job.
(Note on the cleaning: stains were faded but not gone. It's an old dress though, and who knows how old the stains are, so that's probably to be expected. Also got the zipper replaced, and that was fine.)
They agreed to fix it, and I asked if it could be done for the next day since I was leaving town. "We're very busy, but I'll try my best. I'll call you when it's ready." Never did get that call.
When I returned a week and a half later, I called on the Monday afternoon to check if the work had actually been done. "Oh yes, it's ready!" So I left work early. Got to the store to see a sign posted. "Closed early. Went to see my nephew." That would have been nice to know when I called! Unless it was an emergency, that's not acceptable.
So I returned the next day. The dress still doesn't fit. It's almost as if no work has been done at all--all the same problems are there. He says he'll fix it for Saturday.
So I show up again mid-day on Saturday, around noon. The woman here says that Michael had just called to tell her about my dress, so the work isn't started. She'll do it after she finishes what she's working on now.
She calls me to come back when it's done--it didn't take long even though I apparently had to wait days for it (after already waiting for weeks). I look at the dress and can see from where the stitches are pulled out that she has just put it back to exactly where it was when I first brought it in. I try it on, and sure enough, same problems I started with.
At this point I've had enough and just want to take the dress to another tailor. Only problem is I apparently have to pay for the sides being taken in and the shoulders being brought up. "We did the work three times!" I paid for the cleaning and zipper replacement that weren't botched, but there's no way I'm paying for the rest of it. There's no manager to speak with, so now they are holding my dress hostage. But I only have a week left to get this dress altered for my wedding and need to get it to a new tailor now. The woman did offer to try again, but three tries is enough!
I will never bring anything here again, even for just a simple hem.
TLDR: Altered my dress incorrectly 3 times, never had it ready when they said they would, and are holding my dress hostage as they demand payment for unsatisfactory work! Don't go here!
UPDATE: I wrote this while I was sitting in the shop waiting for the woman to get a hold of the manager. He finally called after two hours and insisted that I pay. I refused. He called back and said I could take the dress and go. read more