I've gone twice now, the first time I had a bunch of small cuts when getting my eyebrows threaded. I thought maybe, not the best work but it's fine, it healed but I just went back and the eyebrow lady was rude, the front desk lady was super nice but the actual lady kept talking to me rude and also left me with cuts again. I'd recommend to get your eyebrows done somewhere else. I dislike giving bad reviews but i'd rather warn someone else, what if the cuts were to get infected or for any other reason, i'd rather let people know than them making the same mistake. read more

TRASH!!!!! The woman in chair 5 took half my brows off. I said just clean up. She went to town. Instead of yapping with the others maybe listen to the customer. Livid. I am LIVID!!!!! read more

The Kardashians don't go to mall places for their brows, so I wouldn't expect super star quality at one. At this store in HIP mall, you'll get a decent brow design but not the perfectionist you're hoping you'll get. Discuss what you want beforehand, and set the bar mall brow low, not Kardashian brow high. The service here is efficient and inexpensive, and they usually don't have too much of a wait. read more

They always do so amazing! My go to is Jalpa! I've been going here since 2014 and they upgrade their place as the years go by which looks lovely! read more

Krupa and Jalpa are my go-to gals for full face waxing and eyebrow threading. Easy check in (I always make an appt online) and easy check out. read more

I took a risk today and decided to cheat on my normal eyebrow lady and I don't regret it. I recently moved to the area and I was finding it inconvenient to drive 30+ minutes to my old salon in Roger's Park. I take my eyebrows seriously so I did alot of research before choosing this place. I booked an appointment beforehand because based on reviews from both Yelp and Google, they book up fast - especially the specific person I wanted to book with. You can also pay online - a feature they created for contactless service which is convenient during this pandemic. Once you walk in, you're required to sign in and can take a seat. The salon itself was nicely decorated and very clean. It gave a nice relaxing, zen vibe. They prioritize those with reservations so I can't speak for how long the wait is without an appointment. The lady at the front desk was very nice and polite. She had very good customer service, guiding customers to their chairs. My impression thus far is very positive. Based on reviews I booked with Sweety and I don't regret it one bit! She snapped on my eyebrows. I wish I took a picture before she did them. I had grown them out for 2-3 months so they were very messy. She was so nice and greeted me and asked me how I was. She asked me what I would like to be done. I told her I was growing them out so I wanted to keep the thickness and that my main priority was just a clean up. My only complaint is how rough she was threading. I don't know if I was just sensitive because I haven't gone in a while but it was kind of aggressive. I managed through it. But you can tell she knows what she's doing and has her techniques. She made my eyebrows crispy compared to how they were before. She did an amazing job on restoring my eyebrow arches/shape. I will continue to book with her! I'm so happy with my results!! read more

Threading Concepts - Threading Services Near Me - Norridge, Illinois

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I sat in the chair and started explaining to the lady what I wanted and I even showed her pictures. She was like "ok ok" and disregarded everything I said and left me with the most horrendous eyebrows. I have a big event this weekend so I am truly disappointed. Then she proceeded to charge full price. Whatever you do, do NOT sit in Sweety's chair at that salon. read more

the shape of my brows are great, but the lady towards the other end who did my brows hurt my skin so much with the threading. I'm confused why that was, but my eyebrow was so inflamed and puffy for half hour after. While she was doing my left eyebrow, her thread kept going INSIDE MY RIGHT EYEBALL. She also cut my inner right eyelash in the process. My sister later said she actually visited this place before, and same thing happened to her and she never came back. Just FYI, eyelashes don't grow its length back when cut. :( read more

I asked for a shape up and the woman in the third chair COMPLETELY took away the middle of both of my eyebrows MADE THEM EXTREMELY thin and one that looks like a line completely awful. I was just thinking wow no one at this salon has ever messed up my eyebrows and there she goes. Some people take years to grow them out just for you to make them extremely thin. Not only are they thin they are not remotely similar. I don't have a good original but this is the woman who did them read more

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Never fail to amaze me. Every time I get my eyebrows done here I feel like a new person. The lady doing my eyebrows ALWAYS does a phenomenal job!! I highly recommend her specifically. The aesthetic of the place is also very cute. read more

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Great fast service. We were in a pinch the day before HS graduation and they were the only place open. I am so grateful for their evening hours and prompt service read more

I see Roma at the HIP location and she is great!! Shapes my eyebrows nicely and is very nice. Everyone there is always so friendly and helpful. read more

Threading concepts was recommended by a friend so I gave them a couple of tries and I've never regretted something more in my life. Every time I've been there someone has been rude or dismissive. While I can understand that the workers do not have enough time to spare, since that place runs like a factory shop, I would hope that the owner, Pilar, would make up for it. HOWEVER, Pilar was the RUDEST AND SUPET STANDOFFISH. While this place might be locationally convenient for people, I do not recommend it. Their threading skills are not sufficient enough to treat their customers with such rudeness. They understand that they are centrally located and will take advantage of that. I do not recommend this place at all!!!! read more

I always get eyebrow threading and dye and both Sweety and Roma are incredible. Would recommend both of these ladies!

I have been going here for years. Sweety is my eyebrow lady and she works wonders! She's very personal and sweet. The receptionist is also very nice and attentive. The salon is very clean and well decorated. read more

I always come here to do my eyebrows with sweety ! Never had a problem always come out perfectly, I follow her last 14 years place is very good and all staff is very helpful to ! read more

Horrible freaking experience!!!! THEY WILL MESS UP YOUR BROWS!!! Don't bother wasting your $$ I specifically told her DO NOT MAKE MY EYEBROWS THIN!!!! Twice in a fucking row!!! And she failed to follow instructions it took me about 2yrs plus to grow them I'm beyond disappointed and fucking upset!!! read more

My eyebrows aways look great afterwards, the shop is always packed especially on weekends so I doubt they really care about the reviews on here. My only complaint is that most of these ladies are pretty cold and just get straight to the point. Typical, " hello, how are you...sit down..hold this eye....you like..have a good day" kind of service. No eye contact, no interest in the client...just straight to the point. Most like that, but for me, I like having a reason to come back, or getting to know someone by name perhaps. When I go to get my nails, hair or any other beauty service...it's not that I expect to be chit chatting the whole time but I do appreciate when beauticians what to build some kind of relationship with you to assure continued service. read more

This certainly is not the worst place for threading, definitely running middle of the pack for me. Only major perk is that it's close to home for me. Lately, every time I've been there it's seemed like there are so many people waiting, but I'm in a chair about 10 minutes later. They are fast and efficient- but I do notice that they leave some stray hairs more often than not. This is inside of the HIP so parking is almost always atrocious.Try to park near Kohls, if you can. read more

I went in and was greeted by a women on the phone who didn't acknowledge me until after she hung up the phone and walked to bathroom. Upon her returning to the front desk she asked if I had an appointment to which I said no since I understood walk in were welcomed. Well she clearly rolled her eyes and pointed to the couch without saying much. I asked her if the wait was long and she replied yes that's why appointments are made. She was very rude and I was immediately turned off since no where does it says appointments required. Won't be going back until they buy or learn some good costumer services skills! read more

This place is a hit or miss. I usually come here just due to the convenience. I never really get good customer service, but to be frank, I really hate it when people talk to me while I'm getting a service from them. I just don't like the fact they're chatting with each other while threading my eyebrows. I've been coming to them since they were just a stand outside before they actually got a storefront. More often than not, I leave relatively pleased. However, lately I've been feeling let down. They like to rush through threading my face when they're busy, and will often instead wax my face since its quicker, which causes me to break out terribly. While I like the convenience of the location, I feel like its time to look for a new place. If you are looking to come here, do not come while they are busy. read more

Been here a few times. Today was my 3rd time. The ladies are good with the thread, although i wish they'd use a tweezer for the lone hairs that are put of place and too close to the shaped eyebrow. For the eyebrow threading i give then 4*. However, today i tried temporary eyelashes. The same lady who did my eyebrows, did my eyelashes. She did great, but she put on medium length. I told her i only wanted more volume, not length. When she was done, they were way too long, she said she can trim them. I said ok, not knowing any better ... So now they are at an OK length, but its sooo obvious they have been trimmed. Looks awkward. It's ok that they are only temporary, 1-2 weeks they said. We'll see how it goes. read more

Threading Concepts - Trimmed temporary eyelashes. NoNo!!! - Threading Services Near Me - Norridge, Illinois

Sweety is the best She's so kind and caring. The sweetest person ever. Always paying attention and listens. Thanks girl!

Absolutely love this place because of Sweety (sorry if I am misspelling her name). She is always kind and friendly and her skills cannot compare. I have had threading done by other women there, but by far she has the best attention to detail. A++! Don't forget about the stamps for each service! They give you $10 off after 10 stamps. Cha-ching! read more

Threading Concepts - Now you can get some privacy! They moved to a unit from the kiosk. - Threading Services Near Me - Norridge, Illinois

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I went in today hoping to see the regular person that does my eyebrow who always manages to do a great job without me having to tell her how I want them. I saw that she wasn't in today so I just thought it's fine I'll just go with whoever is available today. I got called to the fourth chair and I saw someone totally different that I have never seen from the 6 months I have been going here, I did not really mind at first but I was scared she might mess up my eyebrows but I thought they hired her for a reason, so I sat down and laid back. it was sort of my fault for not telling her how I wanted them but the way she treated me was not my fault. My eyebrows are naturally thick all I needed done was to get my eyebrows cleaned up. So I sat there and put my hands in the usual position you put them and she kept telling me "HOLD" over and over again which I was but then it was like as if she lost her patience and she grabbed my hand really tightly it hurt to place it the way she wanted. she kept doing this several times and not once did I complain I got up from my chair and my eyebrows were thinner than a pencil! she got rid of excess eyebrow. I had deal with her rude attitude and the string size eyebrows she gave me. If you don't want to deal with rude attitude and thin eyebrows I do not recommend going to the lady with short thick damaged ish hair and glasses that has a wide body, She does not do a great job. read more

Will never go back! Eyebrows are very uneven and when I questioned it I was told my hair on the one side was light. Other places don't Seem to have that problem. She was too busy talking to other staff while doing my brows. Next time pay attention to what you are doing and don't make up an excuse to why they are uneven. read more

It's been more than 7 years and I will never stop Coming to this place which I always have a excellent service in a great job keep it on thank you very much SWEETY PATEL for your great work !!!! read more

Always come out my brow very perfect I get so many compliments make me feel proud to follow the Threading Concepts Plus read more

Threading Concepts - Love my brows and love Sweety! - Threading Services Near Me - Norridge, Illinois

I have been growing out my brows for a couple months now and wanted to get them done at this place. Once I got in one of the chairs some worker I did not ask the name, but while she was doing my brows she kept talking with another coworker. I had noticed she wasn't even looking at my brows while she was threading them because she was too busy talking to her coworker. I was very disappointed by that and even more disappointed by the outcome of my very thin brows. Service was a bit rude and I will not be coming back. read more

I have been a customer since 2012 and have never left disappointed. Roma has been my go to esthetician and understands me very well. It's all about communication and Roma is very open in receiving feedback and opinions on her work. She is respectful, outgoing and patient. Roma also takes the time to build a relationship and takes interest in knowing more about you. She has a drive to strive. I highly recommend this facility. read more

Don't know why this place has such bad reviews. I've been coming here for a while and never had a bad experience. The people working on you are nice, not over the top fake friendly. They clean up the hair and you make sure before you leave that you're happy with the end result. Good price and quick. read more

I usually get my eyebrows done at this place I decided to get my eyebrows done with Jolpa the assigned person to do so I told her that I just need a clean up but instead she took off most of my eyebrows and not giving it same the form that my eyebrows had before. The workers also don't listen to the customers, they are rude and usually are doing something else on my eyebrows instead what I asked for. They also have no respect for customers because they always talk over the customers while they're doing their job in-front of people. While I was trying not to have the same disrespectful attitude towards the workers even though I got upset I gave her a tip and went to pay the manager. And the manger was also rude as everyone else she had no customer service skills. I was trying to pay and she keep talking to one of the workers pretending not to see me while having a whole conversation instead of taking care of the customers. read more

Communication is key. Confirm they know what you're looking before you start and you will be fine. If they can't do it or have reservations they will tell you. Or at least Sweetie will. I was recommended by a colleague and started coming here seven years ago. You get what you pay for but I really appreciate the first two chairs (Sweetie and Sunita) Sunita is thorough, I like how she shapes my eyebrows better but they are both good. I have tried all the chairs. The ones further down the room... I only did once each. They talk so loud and they are very rough with how they move my head and I got some spit on my face (pre-covid) from all the loud talking. Worse experience. I come back for the friendly front desk and the first two chairs. read more

I never satisfied with my eyebrows but when I got them done at this place I was beyond satisfied. The staff is very professional and friendly. The place is very nice and welcoming. Will definitely be going back read more

I've went to them.when they were still in a booth and was never disappointed me and my niece went today and left with my nieces skin peeled off I'm 3 different spots and they acted like they really didn't care about it . Didn't even give her anything for her eye. They don't even deserve 1 star from me. read more

Threading Concepts - Threading Services Near Me - Norridge, Illinois

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Avoid getting lash lift from Jalpa !! I still feel my eyes burning as I'm writing this review!! The whole experience was painful and uncomfortable from the beginning of the process. I thought I though it out a bit, as I expected a beautiful result like I had at another place I had gone to before by my old neighborhood. Almost done, when she starts applying the tint to my lashes. That's when my eyes started going on fire as she applied tint to my roots and it started leaking into my eyes!!! Felt like she rubbed the spiciest chilly peppers on both top and bottom lids!!! I asked her to remove it immediately, without losing my cool as she is pregnant. So the nightmare doesn't end with water dripping all over my face and neck. ( I think she panicked and squeezed water into my eyes with cotton or something). She then shows me the horrible results! My lashes looked tangled, over processed, fried and all different shapes and going all different directions! She then calls the manager Sweety and she comes in takes a look , and acts dumb as if she can't see what I see ! Not an apology from her, just dishonesty to try to cover up for her coworker! That's when I snapped, and I told her I wasn't going to pay just to get my eyelashes ruined and my eyes chemically burned!!! Never again, and I will be reporting to the BBB. And they better hope my eyes are ok by tomorrow!! How is she even licensed? She did everything wrong! I know this because I actually went to a professional place before and they explained to me every step and the results where amazing but unfortunately I moved far away. read more

I typically do not write reviews. However, after the less than mediocre customer service I experienced I felt obliged to inform others on my horrible experience. I have been coming to threading concepts for many years. As I've done before I walked in without an appointment. There are no signs regarding appointments or that appointments are even taken even if you have waited a significant amount of time . I have no problem waiting, I've done so many times. After waiting 30 minutes and seeing my eyebrow specialist finish the last person she had I stood up assuming I was next, as I was keeping count of who arrived when. To my dismay a woman, whom later identified herself as Pilar and as the owner, condescendingly says to me "no not you she's next." I informed her I arrived first and she stated the woman had an appointment. I followed up with simply stating that I was unaware appointments were being taken and had I known she had an appointment I would have left and returned. Unsure why she became hostile she aggressively told me "I've had a problem with you before!" Mind you this is the first time I have encountered her or had an issue there. I was so stunned I just replied, "I've never had an issue here I think you're confusing me."Rather than show any sort of customer service skills or professionalism she continued being rude. I informed her I would be writing a review about my experience and she yelled letting me know I was no longer welcome there - as if I would return when the owner acted so unprofessionally. I don't think she understands that being professional and treating clients with respect is what fuels your business. If common courtesy is not of concern then get serviced there otherwise give your support to someone who appreciates their clientele. One star given only because it's necessary to complete review. read more

WORST PLACE EVER!!!!! the lady i had made my brows too thin when i asked not too thin and when i wanted to tint my brows she said that i don't need to because my eyebrows are dark enough! who cares?! maybe i wanted darker brows!!! DONT BOTHER SPENDING YOUR MONEY HERE! read more

Been going here since forever ! Usually get my eyebrows done with jelpa which I love !! But it's been about 2-3 times when jelpa isn't there so I just go with who ever is open the second lady next to sweety has messed up my eyebrows every single time I go with her!! First of all she's rude! Second of all she doesn't listen. I went with her last time and she thinned out my right eyebrow soooo much it looks disgusting compared to my left and I have FULL THICK eyebrows !! I wanted to cry coming out of there! Moral of the store DO NOT GO WITH THE SECOND LADH read more

Today I went in for eyebrow tinting and was EXTREMELY upset. First off she didn't wipe off my make up on my eyebrow n went right in with the tint. I didn't think much of it becuz I figured she knew what she was doing. When she was done N I had to wait for the tint to dry I saw that She didn't try shaping it like my eyebrow . she seemed in a rush & when I saw that one eyebrow was longer then the other I told her to try to clean it up a little for me before it stains n she told me " don't worry about it" I walked out feeling like I wasted 10 dollars for nothing. & made my eyebrows be awkwardly shaped, read more