I was so pleased with the movers! They did a great job, they were careful, quick and kind. Very…read morethankful for them and will definitely use this company again for future moves!

I was first made aware of Island Express Movers because they left a flyer on my door. I noticed…read morethat they were offering moving services at a 10% discount. Since I was about to move I decided to check out their website and everything looked legit. I assumed since the owner lived in the same complex as me, they would be crazy to scam or associate in an illegitimate manner. Big mistake. I spoke to Whitney (Which I have learned is the owners wife) who assured me that a 1 bedroom move should take no longer than the 3 hour minimum. We booked the movers to arrive between 1 and 2. I paid my $100 deposit by credit card. On the day of the move, the owner called me and let me know the movers would actually be early. So I made sure I was prepared. At 1:42, I grew concerned about them showing up at all. The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me. I let them know every single thing I was moving was located in the room by the front door. They looked at me confused and asked to check other rooms to make sure nothing was left behind. Almost as if someone could not be organized and prepared. They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. They ever so carefully walked down the 12 steps to the truck making sure not to scuff their brand new jordans on the way. About 2.5 hours later, we were finally on the way to the new place. Once we got there, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for. It took a total of 6 hours to move to a 1 bedroom apartment. 30 boxes. 1 king bed. Couch and a few odds and ends. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. They made sure to drag out EVERY.SINGLE.MINUTE of this move. I finally called my bank and made sure I was able to Zelle without any risks. They assured me I was safe to do so, so I sent the payment. OH! But not before one gentleman decided to offer his services of helping me make my bed that came with a sinister wink. Once they left, I texted the owners looking for a receipt to see what I actually had been charged for. No 10% off discount. No discount on the fact they used their time to shit in my bathroom. Nothing. Just a double-charged bill. I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. I neglected to also let them know about the damaged dresser, damaged door and missing box. I figured, one issue at a time. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can't file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence. I started researching their company and I am honestly shocked at the amount of fraud I was able to locate. They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner. Most of the "reviews" on their site are fake. A quick reverse search showed that. I have been in contact with every single company they stole photos of. The picture of the large piano, showing how they can safely move furniture, also not theirs. It is a duplicate of a hotel in Japan. Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement. I honestly wish I had done proper research before I hired this company. Typically I use larger, commercial companies and this time I wanted to try and help a smaller company instead. Charite and Whitney Gonzalve are the epitome of what it is like to be despicable human beings. They are a prime example of what is wrong in this world. They are complete scam artists and deserve every millimeter of bad karma coming their way

I can't recommend them enough! John and Franco were prompt and very professional. We were able to…read moremove the same day we called- that was an unexpected bonus! Thank you for a truly stress-free move!

Movers did not put the goods in the directed places in the house. They left the boxes floor to…read moreceiling in one room. They said it was because of cat feces on the floor. There were no cat feces in the bedroom nor in the basement where we needed the boxes and bins to go to. The homeowner is upset that one room is essentially a fire hazard and the egress from that room is blocked. I paid $1460 to have my belongings placed in certain areas of the house, and that did not happen. June 2, 2024 After several phone calls to EE Ward in Grove City, my nephews and I agreed to a crew returning to the house to place the boxes in their respective places (bedroom, basement). My nephews and I cleaned the cat litter issues. While on the phone, my nephew explained that I am elderly and disabled, and he is recovering from lung cancer. A crew of three movedthe boxes on Friday, May 31. Marcy, Shayna, and Janine were quite helpful in resolving this complaint.

We moved from Raleigh, North Carolina to Columbus, OH and the movers were great! I've moved long…read moredistance five times before and the guys have never been this good. The only thing I would say that was a negative was I had to call three weeks in advance to schedule. But that was fine since we had 30 days to close on our home. It's summer, I get it. But the movers who showed up were incredible. Our driver Jake made sure all our floors were covered with mats or cardboard so we didn't get scratches. This was great because our floors in Columbus were brand new! We tipped each guy $100 since they were so good. They wore masks which my wife appreciated as well. Here's some pictures from going to check out our stuff in storage. Nice warehouse your for my sons and great people! Thanks Jake and team!

We had a very disappointing experience with this company. We called multiple times in advance to…read moreconfirm my appointment and was reassured each time that everything was set. However, on the day of the move, no one showed up. After waiting over an hour past the scheduled time, We had to call them myself to find out what was going on; only then was I told the appointment had been canceled. There was no proactive communication, no courtesy call, and no effort made to notify me ahead of time. What made the situation even worse was the complete lack of accountability or assistance afterward. They did not offer to help find a replacement or provide any solution, leaving me scrambling at the last minute. This level of unprofessionalism and poor communication is unacceptable, especially for a service as time-sensitive as moving. I would strongly advise others to avoid this company.

From the time we scheduled our delivery, they kept us informed every step of the way through texts…read moreand calls until they delivered our furniture. They showed up on time within the 2 hour delivery time they gave us. The crew was efficient and friendly. I would definitely recommend!

Lucas moved me 3 times when I was in an apartment, soon as I buy a house, I text Lucas to move me…read morein my new home over a month and a half ago, the day of my move, he doesn't call or confirm my appointment, he just blows me off with 2 days left in my apartment and i had to find more movers in literally one day, so this was a horrible customer service experience! Go on the Columbus Black own Facebook page to get reputable movers! They seemed not to care putting me in a bind! VERY UNPROFESSIONAL!! I really think he blew me off for a larger job!!!! NOT COOL!!!

Lucas was great! Super efficient, professional, and got everything right where we wanted it with…read moreno damage to any items or property. Reasonably priced and would 100% recommend!

I love how this business operates. It is a family run business and it shows. Custom Movers not only…read morewas very professional in their approach but they also offered personalized attention through my entire journey as a customer from my initial call to loading my items onto the truck. I can't say enough good things about this company.

I spoke with Mark and Cody who both would ensured great customer service. They promised a service…read morethey absolutely could not provide. Avoid and don't waste your time.

Five days ago I asked for suggestions on Facebook to do a clean out of my barn and a brick…read morebuilding. I received many responses and ended up hiring Swole Bros. Junk Removal. They completed the job in two mornings and I couldn't be more pleased!! Thank you Nolan and Brianna!! I highly recommended them.

They did not show up on the day and time they had confirmed on Yelp. Then they twisted my words to…read moretry to make it my fault. I consented to have them come the next day. When they didn't show up after their one hour time frame. I contacted them and was told their truck had broken down. I cancelled my business with them.

They were super fast and super efficient!! Also a very fair price. Thank you and would definitely…read moreuse again!