1. Thornton's Sewing Machine Repair Service

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Monroeville, PA

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Thornton's Sewing Machine Repair Service

3.0 (2 reviews)
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Services - Thornton's Sewing Machine Repair Service

Clothing alterations

Clothing mending and repair

Appliance repair

Thornton's Sewing Machine Repair Service Photos

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3 years ago

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Murrysville Cleaners - Faded spot on cleaned sham

Murrysville Cleaners

(22 reviews)

$$$

I've used Murrysville Cleaners three times already this holiday season getting my suit and costume…read morecleaned between Christmas shows. They are just elite at their business. From no nonsense drop offs, clear instructions and timing on the printed receipts, text reminders when your items are ready, and hours that work for even the busiest of seasons - they make getting items cleaned and pressed simple! I've needed tight turnarounds and top notch service.. and they have still exceeded my expectations. Plus... it is extremely reasonable pricing too.

CLIENT BEWARE! If you value your belongings, do not use this…read morecleaner for anything that needs laundering. Their machines reek, and that funk will transfer to your items--permanently. I've had two large items ruined: a rug and a $400 quilt set. First, I sent in a rug (October 2024) that was odor-free, just needed freshening after a move. It came back smelling like a swampy basement. (I was told they use a 3rd party vendor to clean them, so they weren't technically responsible for the service, just acted as the middle man.) The owner insisted it was just detergent and claimed not to smell anything off. She agreed to reclean it, but the odor remained. The rug was unsalvageable and, being discontinued, impossible to replace--ruining the design of the room. Despite this, I gave them another chance, assuming the issue was with their third-party rug cleaner. This time, I brought in a barely-used winter quilt set to be cleaned before storing it for the season. The place was undergoing renovations, it was sweltering, and the doors were wide open with fans blowing. I was told it might take longer--but surprisingly, it was ready the next day. When I picked it up, the entire package reeked of cat urine, fake floral scent, and body odor. One sham even had a bleach-like fade, though they swore no bleach was used. I contacted them immediately when I got home. Again, I was told it was just detergent. I couldn't even bring the items into the house--the stench was unbearable and multiple family members agreed. I brought it back for recleaning, and the owner, still claiming she couldn't smell anything after putting her nose right into the fabric, supposedly "washed" it again with unscented detergent and deodorizer. It came back even worse--now with a fishy odor added to the mix. I'm now out a $400 quilt set, (on top of the rug that was thrown out in the fall) and all they offered was a refund for the original cleaning. No accountability. Just excuses and an alarming inability to acknowledge clear and overwhelming odor issues. I can't fathom that I'm the only one who has had this problem, but since no one else has shared this issue in a review, I thought I would do so to prevent someone else's misfortune.

Ruby's Cleaners - We Support Local Schools.

Ruby's Cleaners

(19 reviews)

$$

Great service. Quality cleaning. People were very nice and the clothes were cleaned well and ready…read moreon time.

I've lived in Monroeville for over 10+ years and have never been treated so egregiously in my life…read moreby a business that this local community claims to trust with their prized clothing possessions On 8/17/26, starting with my first encounter with Kim at the front desk, dismissed my claim that my pants were improperly serviced. She voiced repeatedly that the ticket is titled hemming, which I immediately disagreed with. She condescendingly stated that she took measurements and everything to hem the pants, which I disagreed with yet again. I even pleaded for her to look at the camera footage to see that I pointed to my zipper to have fixed that's it. Instead of apologizing for altering my clothes without my permission...she proceeded to talk over me, minimize my complaint, and insist I pay an additional fee for the exact service I want. I refused and asked to speak to a manager/ owner. She informed me that Joe is the owner and will give me a call the next business day which never happened. Forward to today, 8/21/26, I arrived at 12:40p to speak to someone about my pants. Again, I was forced to speak with Kim, who begrudgingly announced that Joe isn't there and will not be there till Monday. Also, failed to inform me by phone any day this week that Joe wanted to speak to me in person to resolve the issue. I inquired why I wasn't called. She talked over me yet again and stated I would still have to pay to get my zipper fixed in addition to the hemming service. Again, I stated that I did not ask for a hem and why am I not being compensated for a service I did not ask for? She brought out this male, who claims to be a manager. He refused to give me his name. I'll provide a description instead. He appears 5'6 "/ 5'7 ". Blue/greenish eyes, blonde/ brown beard. Black wedding band. Black baseball cap He is as rude, apathetic, and egregious as Kim. He refused to listen to anything I had to say. Talked over me. Insisted I pay another $20 for the initial service I inquired about. Basically labelled me as a liar because the women working the front desk don't make mistakes. Because I tried to reason with me plead that the hem be undone. He mentioned a policy that the jeans need to fit before they can undo or complete a service. I asked to see the policy. He declined to provide it. He called me unreasonable and complicated and asked me to leave. I refused. I asked him to look at the camera footage to see the exact gestures I made pointing to the zipper I wanted fixed. He refused and said we don't have audio. At this point I'm enraged. Voice trembling. Appalled at the service I received. I stated that the way I'm being treated is unfair and racist. I will be taking legal action. I strongly implore anyone of color to think long and hard before receiving services from them!

Topaz Thimble - Uneven seams on sleeves

Topaz Thimble

(6 reviews)

Kati was the absolute SAVING GRACE of my wedding. A bridal shop (MB Bride--stay away!!) left me…read morewithout a dress five days before my wedding, and I was PANICKING. I was recommended to Topaz Thimble after picking up my new dress, and she fit me in the next day. With only four days to spare, she crushed it. She not only performed the standard alterations & bustle, but she came up with a creative way to add a necessary extra 6 inches to my dress (which needed to be altered from a petite size). She even made some of the alterations (like taking in the waist) while I was wearing it to make certain it fit absolutely perfectly. To top it all off, she accomplished all of this in TWENTY-FOUR HOURS. No bride wants to pick up her dress three days before the wedding, but I was lucky I had a dress at all. Thanks to Kati, I picked up a dress that fit me perfectly and just in the nick of time. I can't recommend her (or thank her!) enough.

I was waiting until I won the credit card dispute to submit my review and share my experience with…read moreTopaz Thimble. To any bride considering Topaz Thimble for alterations, I encourage you to read this full review before handing over your gown to Kati. There are many seamstresses who provide better quality work and customer service. I paid Kati $500 to take my wedding dress and create a top that "looked" like what we discussed, but which had serious construction, quality and fit issues. I am now paying another seamstress to remediate all of the work that Kati called her "best work ever". I took my dress to be altered into a peplum style top. At the initial appointment, the dress was put on a mannequin and we discussed the changes to be made. I asked if I should try it on, but Kati stated it wasn't necessary. I thought it was strange that she didn't want to take measurements given we discussed that my wedding was 5 years and 2 kids ago. In hindsight, this was the first red flag. When I arrived for the final fitting, Kati's assistant answered the door and let me know that Kati was finishing up a few things. I waited for about 20 minutes while I could hear the sewing machine frantically whirring in the back. If more time was needed to finish the gown, I would have rather delayed the fitting than rush the work. This was the second red flag. Kati brought out the dress and it appeared as we had discussed. The only time that Kati touched the garment during my fitting was to help me snap and unsnap it. There was no "fitting", "checking" or "fussing" to make sure it was perfect. I paid and left the studio with the top. At home I tried it on again and took a closer look over the whole piece. The sleeves were not staying up because they did not have enough room in the shoulders. The buttons on the sleeve cuffs did not lay nicely as the material was bunching and they were attached unevenly. A seam on the peplum skirt had the horsehair trim raw, jagged and sticking out. Most concerning, the seams and construction throughout were uneven and messy. I emailed Kati regarding this issues and we scheduled a date to come back. My gut however was telling me to get a second opinion. I am not an avid sewer, however I have completed multiple sewing projects, and the quality of work was nothing that I would expect from a professional seamstress. I took the top to a second bridal seamstress with over 25 years of experience. The seamstress identified a plethora of areas where the work was either not completed correctly or was poorly executed. Ultimately she felt it came down to inexperience and rushed work. I feel taken advantage of knowing that Kati let me walk out of her studio with a garment that had blatant craftsmanship issues, and I do wonder how many brides leave Topaz Thimble with poor quality alterations to their gowns. In summary, the following issues were noted: - Seams throughout are messy and incorrectly executed - Sleeves and peplum skirt were incorrectly constructed - Thread color used did not match the rest of the dress - All horsehair seam edges were left raw and unfinished - Appliques were incorrectly connected and causing bunching - Time and effort were not taken to construct proper seams between the sleeve and the strap, as well as between the bodice and the peplum skirt, resulting in bunched and uneven seams. After meeting with the other seamstress, I emailed Kati explaining that I did not feel comfortable returning to Topaz Thimble to have the work corrected. I requested a refund to help cover the cost of the remediation work. In her response, Kati refused to acknowledge the issues identified and refused to provide any type of refund. Kati stated that I was not a sewing expert and stopped responding to any follow up from my side. I submitted a dispute to my credit card company citing "unsatisfactory quality for services rendered" and included all correspondence. After reviewing the case, the bank sided with me and refunded my money. I feel this speaks to the credibility of the review. Overall, when choosing someone to work on one of the most important garments in your life, I recommend you choose someone who has an immense amount of experience and attention to detail. Find someone who will not cut corners, and most importantly, someone who is kind and customer focused. You will not find this with Topaz Thimble.

Daily Home Solutions

Daily Home Solutions

(14 reviews)

We have been seeking someone to look at our Bosch Dishwasher for sometime. It had a warranty…read moreremaining from Bosch and they sent on of their contractors out. His diagnosis was that we don't clean our dishes well. He basically berated us. Then I go to Yelp and Daily Home Solutions responds quickly. I explained that hat was happening and he quickly told me he can look at it. He sent a request to pay the initial service fee. He scheduled an appointment and updated me when he was close by. He had the part, very professional, wore a mask inside. We don't require it but it may have made him feel more comfortable . He was polite, he immediately knew the issue and began resolving the issue. He got 50% completed but the part that Bosch sent him was incorrect. He carefully showed me the part that he had didn't have a chip inside. The one I had did have a computer chip that informs on how to drain. Quite interesting. He came back the next week, installed the part quickly. My recommendation is this gentleman for any appliance issues. I know my first call is to him. He's prompt, professional, great conversationalist, overall superb service.

We had a warranty service from Home Depot which resulted in two other companies that were unable to…read moredo the job. While the warranty company ultimately reimbursed us, it was Eddie that came to the rescue! Further, Eddie was able to diagnose the problem and solve it in 15 minutes - the other companies wanted me to remove the wall oven (about 400 lbs) from the wall. This really demonstrated for me the common-sense, tactical approach Eddie applied versus the other technicians' sledgehammer-on-a-fly approach. Yes, I fully recommend this service and Eddie!

Thornton's Sewing Machine Repair Service - sewingalterations - Updated November 2026

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