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    Thompson Pools And Spas

    4.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    My Pool Repairs

    My Pool Repairs

    3.8
    (10 reviews)

    My Pool Repairs is the best pool company we've ever had the pleasure of doing business with! I…read morecannot say enough about the customer service, repair technicians, and pool cleaning technicians. We've had several different pool companies over the 7 years we've lived in Kissimmee. This company came through in a pinch for us when our pool wasn't working properly and needed several repairs as well as cleaning maintenance. Carie and Michelle in the office were wonderfully kind, patient explaining what needed to be done, and quick getting us our repairs and cleanings scheduled asap. The repair technician, Michael was especially kind and helpful. You will get the best service and support with this team. Plus they have the most competitive prices in the area. Thank you again for all you did for me and my family.

    This company very was quick to respond via email. We are vacation rental owners so we had our pool…read moreheater install scheduled between guests and had confirmed the time twice with them including on the day before service. I flew in from the west coast just for the install and the morning of install at 8:45am they emailed me that they needed to push out the install out multiple days. This was not acceptable as we had guests coming and I was only in town for the day. They kept saying they would try and get out that day, but a few hours later they informed me I needed a permit prior to install which was not mentioned up until that point. That put the brakes on the project of course. I would absolutely NOT recommend this company especially if you are trying to get a project done at a specific time.

    ASP - America's Swimming Pool Company

    ASP - America's Swimming Pool Company

    2.7
    (3 reviews)

    Update: I am very…read morepleased to update the post I made a month ago about the experience I had with Nexgen/America's Swimming Pool regarding Rheems pool heat pump issues sold to me a few years ago. Raypak not only replaced but it completely upgraded my pool heat pump unit. Nexgen/ASP also followed suit by effectively installing the new unit at my property. I truly appreciate the commitment and effort of both companies! Thank you!

    The only positive I can say of ASP is that they are decently priced when they complete the job as…read morestated. This year, I asked them to let me know when they were available to do a pool opening. I was told the beginning of June, to which I responded "please send over the authorization form." I never received it. The next correspondence I had with ASP was a sales receipt for a pool opening. That's ok, their policy is to charge before they perform the service. The first issue is that I never authorized this. They charged a card from a previous year's service. Additionally, because we were never told when they were planning on opening the pool, the water level was too low to actually turn the pool on. The jets were not installed and the baskets were not placed in the skimmers. I reached out to ASP to rectify this, to which they responded they would be returning the place the baskets and vacuum "as a courtesy." Today I received a receipt for "weekly maintenance," which again, I never authorized, and, even in previous years, I have never used them for weekly maintenance. At this point, my only option is to dispute these charges. I would recommend spending the extra money - it will buy you decent communication and complete services as agreed.

    Thompson Pools And Spas - poolservice - Updated August 2026

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