They are very good at making sure that you have heat. I had my pellet stove fixed a couple months back and Jeff was amazing

We have been doing business with Thomas's for some years. Had them here to help us this morning. That man is the best! He not only located the problem for the price of a cleaning, but he showed me how to deal with the problem, should it recur. read more

Recently bought a property in the neighborhood and didn't get a chance to work the pellet stove until recently. Low and behold it was not working properly. In comes Thomas' Pellet Stove Service to the rescue. All that was needed was an annual service. Fair price on an annual service. Now ready for warm and cozy nights! read more

Thomas's Pellet Stove Service - Cozy by the fire. - Appliances & Repair Near Me

Jeff was amazing. Our stove quit working a few days ago and he took time out of his Saturday because he was going to be in our area. He was very fast, professional and just a genuinely great person. Very knowledgeable and personable. With a big storm expected to happen this week my family and I are super thankful for Jeff's quick response and would definitely recommend him read more

Jeff Thomas gets 10 stars for his customer service, price, efficiency on his job. YEA JEFF

keep in mind this review does not reflect the quality of service, but the quality of customer service. We called this company last year to service our pellet stoves, and due to some unforeseen circumstances had to cancel. Since canceling Thomas's pellet service has blacklisted our from serving us at . This is no way to do business especially in a small community. While I believe they might do good work I have no way of knowing since we've never been able to schedule any sort of service. Also, please note our cancellation came well in advance of the service date as stated in their voicemail. It is because of this experience with their front office I could not and will never recommend this company. read more

Such a wonderful company to do business with! I scheduled an appt with them because I bought a home with a pellet stove and needed to be educated and also for a professional to come out and check if it is in working order. Jeff arrived promptly and got to work on cleaning the stove out and showing us how to use it and which products to use. I highly recommend them, they are very kind and helpful from the minute you call to schedule a visit! Thank you Jeff! read more

Amazing experience with Thomas's Pellet Stove Service - I highly recommend! I called this morning to schedule an appointment and Tracy answered on the first ring - now that's customer service! My Quadra Fire igniter wasn't working correctly so she troubleshooted with me over the phone and talked with Jeff then advised what was likely causing the problem. And, they were right! :)) Talk about value! Their gracious phone advice was no charge - plus my Quadra Fire was back up and running in minutes! From here on out I will have Thomas's do annual maintenance on my pellet stove to ensure it's working perfectly - BEFORE every winter. Great family business - you will not be disappointed!!! read more

Glad I found him. Excellent job replacing the fan motor in my Harman XXV. I would recommend him without hesitation.

Good customer service. Nice response time. One of the only guys in the game locally and it always feels way better to support a small family business than a large chain. read more

You rarely see quality service like you receive with Thomas' Pellet Stove Service. I recently purchased a property near downtown Placerville, and wanted to get the chimney swept prior to using the fireplace. I found some random guy that came to sweep my chimney, or at least I hope he did. He then was explaining to me how my pellet stove was not functional and that I most likely needed a new stove. Great. More money out of pocket to add to the list! Thomas' Pellet Stove Service's sticker was on the inside of the pellet storage. I decided to give them a call to see if they could come out, see what was wrong with the pellet stove and if it was even fixable, or if I have to just buy a brand new pellet stove. They were able to squeeze me in the same week, early in the morning, which was great! Mrs. Thomas called yesterday morning to confirm the appointment, which was comforting, as sometimes you get people that forget or don't show up. Mr. Thomas arrived right on time, immediately got to work, and explained things thoroughly as he was doing it, so I could learn a little bit about pellet stoves and their maintenance. While he was working on it, I made sure to ask about the igniter, the auger feed, etc. (all things the last guy said weren't working). Of course, they were all in working order! Pleasantly surprised. Although they have excellent reviews already, I wanted to take the time to write yet another one. He was super nice and friendly! Amazing service. I will definitely recommend to anyone and everyone. read more

I called in what I would guess is the busiest season for this business. They were still able to get me on the schedule quickly and they were very responsive and professional. Jeff came and worked super quickly and efficiently. Fixed it up just in time for the cold weather! read more

Thomas's Pellet Stove Service - Appliances & Repair Near Me

Great customer service. Responsive to questions. Very knowledgeable about the product. Fixed the pellet stove correctly on the first attempt. Provided suggestions on maintaining the product. Overall, very professional! Will call again. read more

Jeff is fantastic! Came highly recommended from friends, family and businesses all over town! We had just put a pellet stove in had some issues with it feeding pellets and he guided my husband over the phone to start, then came out for service and worked hard and diligently to get it feeding it was something so simple yet so hard to catch on the single auger stove ! Anyway he is professional kind and diligent. If he can't fix it good luck ! Thanks Jeff I danced in my kitchen at the thought of not having to use propane central heat this next winter ! Bless you and your family! read more

Great, fast, friendly service. Knew my pellet stove well, fixed the issues and talked me out of things I didn't need.

Extremely impressed and Jeff is now our go to guy for maintenance. We have an 18-year-old pellet stove which we love. Have used several other vendors to locate a problem that we had that unfortunately put our stove out of commission for the last year and we've been freezing ever since. Jeff was able to identify the problem and completely repair the stove in under an hour. 50 minutes to be exact and he did this for a very reasonable and fair cost. This saved me thousands in replacing the entire stove for something new. Several prior vendors had told me that it was beyond repair and I would need to buy a brand new stove, but that was not the case. Great service, great value, very professional, and matter of fact efficient. I would highly recommend his services and we will definitely be using Jeff again for regular maintenance. Thanks Jeff Thomas! read more

Thomas's Pellet Stove Service - Pellet stove - Appliances & Repair Near Me

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We've used Thomas for the last 7 years and couldn't imagine using another service. He's always been on time, thorough and honest. Heck, he shows up and we take off, leaving him a key to lock up when he's done. The guy is badass. read more

We have had a pellet stove for over 12 years and tried out a few companies prior to finding Thomas's Pellet Stove Service. Other companies were unprofessional and they left a horrible mess that spread throughout the house, which left me dusting and cleaning every surface for hours. We have been using Thomas's Pellet Stove Service for quite a few years now, and Jeff has always been professional, personable and trustworthy. He does a thorough job, he cleans up before he leaves, his prices are fair, and he is great with repairs. If we could give more than 5 stars we would, we highly recommend his services! read more

One of the greatest service repair businesses I've ever used. Jeff always professional, very considerate about cleanliness and protecting the areas where he works. Honest about the ability and condition of your pellet stove he is working on. Kept my antiquated pellet stove working for many years at a minimum of cost. Totally trust and respect his work and recommendations. I don't live in his general area but he made trips to our location without any hesitation. Great Service, honest and respectful. read more

Just had yearly maintenance on my Breckwell pellet stove and I was very pleased with the service by Jeff. My stove is now burning more efficiently and hotter than before. Would give 6 stars if I could. read more

Woke up this morning with temperatures in the 20s and uh-oh, the pellet stove was making a buzzing sound but not dropping pellets! After DIY attempts failed, my wife gave Thomas's a call. Given the season we braved ourselves for a long delay and high PG&E bill from running the electric furnace instead. But it was not to be. The office called back and told us Jeff happened to be in the area and would be over in 5 minutes! Before we could even put the dog in the other room there he was at our front door. A quick examination revealed the auger motor had failed. A half hour later the new motor was installed at a reasonable price and we were good to go, heating up once again. read more

I've been having my pellet stove serviced by Jeff Thomas for over 12 years, and he's always courteous, helpful, friendly, and knowledgeable. When I had a part go out a while ago, he asked his supplier about it, was told they didn't have one, but he went and looked himself and found the part in their stock, he went way above and beyond the norm. When my igniter stopped working recently, he gave me some tips on how to light my pellet stove myself, and didn't press me to replace the igniter, saving me a lot of money. I highly recommend Thomas's Pellet Stove Service, I've been more than happy with my experiences over the years. read more

Awesome company! I have used them for years and highly recommend! Honest reliable and great workmanship!

My husband Paul and I are extremely happy with Thomas's. Jeff is very experienced, thorough, and friendly. Making appointments is easy, the communication is clear, and Jeff is prompt. Jeff has serviced our stove twice now, once to replace a faulty igniter, then for routine maintenance. Both times were slick and successful. Before the first visit, they even gave us instructions over the phone on how to ignite our stove manually so we could have heat while we waited a couple days for Jeff to come. Strongly recommend Thomas's for any pellet stove maintenance. read more

These guys were wonderful! While we had to wait a month or two for an opening (which tells you how popular they are) the service was top notch. They called a few days before to confirm our appointment, he arrived in a timely manner within the window he gave us. He was efficient, and thorough. He was respectful of my home bringing his own drop cloths and making sure excess dust didn't get all over the house. He was kind and patient with my son who wanted to talk to him the whole time. He did great work and the pellet stove looks amazing! He really knows his stuff. I couldn't recommend these guys enough! read more

Jeff is terrific. He's friendly, knowledgeable and does a great job cleaning and servicing pellet stoves. The family we bought our house from recommended him highly and now I can do the same. He serviced our stove quickly and neatly. Even better, he answered all my husband's questions. After a thorough cleaning, our stove is burning better than ever. He even showed my husband how to keep it cleaner and burning more efficiently. No up sells, no condescending attitude, just a genuinely nice guy who really knows pellet stoves. read more

Exceptional! I couldn't imagine better service. Prompt, friendly, knowledgeable, affordable. Happy to do biz with folks like this!

Highly recommend Jeff Thomas! Being new to having a pellet stove I had more than a few questions. I called his service to have the pellet stove checked and cleaned. Jeff was prompt and took care to protect the area around the stove before he started. I asked him if I could use my cell phone to video him as he showed me how to operate the the stove (as I have to admit I was nervous turning it on and needed to share with my daughter later and wouldn't remember ;) He took time to explain the important do and don'ts with the stove and put us on a schedule to get the stove cleaned and inspected. Very pleased with his service and feel good about using the stove now! read more

Recently I purchased a used pellet stove--same stove as I already have and love elsewhere in my house--and Jeff's sticker was under the hopper lid from a prior service for the original owner. I was putting it in my very cold, bottom floor master suite and had been troubleshooting for three days the lack of ignition. I had replaced the typical parts and still nothing. In desperation, freezing and frustrated, I remembered his sticker and left a message--on New Years Day--not expecting a call back that day at least. But within an hour he had returned my call and very patiently asked helpful questions and gave me a direction to go next. He was knowledgeable, inquisitive and supportive. I texted him with a couple follow up questions and he responded right away. Once I did the things he suggested, my stove was up and running by the end of the day. He helped me just to help me, for no payment, on New Years' Day, and his expertise worked to get me warm again after five days on generator minimal power due to huge snow storm. He was there in a pinch and I think that says a great deal about his business and his character! If I ever need an actual service call, it will be Jeff Thomas I contact. Highly recommend. read more

Fantastic service, exceptionally clean and very friendly. Thomas is wonderful and reasonably priced. Give him a call to have your stove cleaned and be safe especially with the current fire situation. read more

I made an appointment for Jeff to figure out why my old pellet stove was spitting out pellets in all the wrong places. He is so good. First my appoint was between 8 am and 9 am and he knocked exactly at 8 am. Amazing. One look at the stove and he knew exactly what was needed. Love his service, promptness and friendly too. read more

We are new to the area here, but not new to owning a pellet stove. We were dreading having someone come out and service/clean our stove as we always struggled with this service in the past. I called a local stove dealer and got a recommendation for Thomas's. All I can say is "Wow"! I called and spoke to a female who was professional, courteous, knowledgeable, as well as accommodating in working with our schedule. Such a pleasant experience from the get go. Jeff came out and cleaned/serviced our stove and it works better than any stove we've owned! Thank you Thomas's, you are rockstars in our book! read more

UPDATE: For some reason Yelp is showing this business' address in Stockton. That is incorrect. They are in El Dorado County.

Jeff Thomas provided excellent service to replace a defective combustion fan in my pellet stove. He was timely, polite and provided excellent service. I was very pleased with the fast service would highly recommend him for this type of repair work. read more

I have used Jeff Thomas for about 15 years. He is very knoledgeable, friendly and does an outstanding job in installing, cleaning and repairing (if needed) my pettet stove. I hightly recommend him. read more

Thomas' Pellet Stove Service is amazing! This small business worked with my schedule by coming to our location before I opened for business. Then, he did an amazing job cleaning. I would recommend this company to anyone looking for reliability including an awesome service. read more

This man takes his business seriously and will go the extra mile to provide the best customer service possible. Feel confident that Jeff will be there to take care of your needs even during non business hours. This is what customer service should be. Thank you! read more

I refer Jeff to people all the time! He knows pellet stoves better than anyone, and can work on every brand and model. Honest man that you can depend on, highly recommend this company, and his quality work. read more

Jeff cleaned my pellet stove thoroughly without making any messes. He was fast and efficient and appears very knowledgeable.

Jeff Thomas is great at his job.I have had him come out and clean my pellet stove the last two years in a row.He was right on time and did a great job.However the person that handles his business is awful.I called early last winter and asked if I could have my stove cleaned as I had been using it around the clock since the middle of fall.I was told no we don't offer that service this time of year.She seemed upset that I had even asked.Later on last year in the dead of winter my stove broke down.When I called to see if I could get it repaired,I was told it would be over a week before they could possibly respond!I ended up taking time off my project to fix it myself.As soon as I did I phoned them back several days before the day she had scheduled the repair, so they could easily reschedule some other work for that time slot.Then earlier this year I received the yearly mailer, reminding to schedule an appointment for the stove to be cleaned.I called the next day and left a message to put me on their schedule.I then did some traveling and forgot about it.I returned home in early August and realized I had never heard back from them.When I called them back I was told that they had called me the very next day but my voice-mail box was full.I asked her if she tried the next day and was told in an extremely rude manor that they will not do that, and was hung up on. I am retired now going on six years.I did own a tree service in the S.F. bay area for thirty years and would get a full voice-mail box pretty much on a weekly basis, when returning calls.I would call back the next day or two, if the voice-mail box was still full, then I would text the number.If I got no response from the text, then and only then I would give up (this only happened ounce).Its called basic customer service!!!I have only ever posted three reviews, this being the first that was a negative review. read more