Great experience with the tech on my refrigerator and washer repair. He diagnosed the issues, ordered the right parts, and kept me informed. Best part -- he caught that one item was covered under a recall, which saved me money. Honest and thorough service. Highly recommend. Eve~ read more

Edward's A-1 Appliance - Appliances & Repair Near Me - Placerville, California

They're really the only game in town besides Home Depot, so when we were desperate for a new, affordable washer, we headed there. They've always been friendly enough and helpful. They recommended a plain old washer that was arriving that day. They were supposed to call us and didn't, which is the only reason I took off a star. Otherwise, it was a great experience. read more

Edward's has come out twice now to fix appliances. Great crews, honest, fair pricing! read more

Edward's A-1 Appliance sent two young men to repair my refrigerator ice maker. They promptly showed up on time, we're very respectful and skilled in diagnosing the issue. They had the part on their truck that was needed to make the repair so the job was done quickly and efficiently. I am happy to report my icemaker is once again functioning appropriately. read more

I had an issue with my Electrolux Dryer. Not wanting to try to figure out WHO to call for a repair, I stopped in EDWARDS. They gave me two business cards and I recognized BOWMAN'S from past experience. Although BOWMAN'S has a new owner it is still the great service created by the original owner that I had previously used. Great experience with BOWMAN'S and a big THANK YOU to EDWARD'S who are STILL a GREAT LOCAL BUSINESS who know their business. read more

My 5 year-old dryer was screaming like a banshee so I called Edward's A-1 on the advice of neighbors in my development. They said it would take a week to get out here, but another place I called said 2 weeks for them. They came on time today, fixed the problem for a decent price, cleaned up after themselves & were out in 30 minutes. Jacob & his partner were polite, explained the problem to me & had the parts. Would definitely recommend them. read more

As soon as we moved into our house, the refrigerator quit. I was desperate to find a new one quickly. The customer service at Edward's was great. They got me a fridge within hours. I will be needing more appliances soon and plan on skipping the big stores and coming back to support this business. Thank you! read more

Edwards A1 Appliance Great business to purchase your next appliance. My daughter and son in law initially bought a dishwasher from them. I never thought of purchasing from them before, I only thought of big box stores. I went to them and they know their stuff I wanted a counter depth refrigerator with a bottom freezer that had to fit in a limited space in our kitchen. Gave her the dimensions and she quickly gave us the refrigerators that would fit. Ordered and had refrigerator installed today. Great experience and customer service from Edwards A1 Appliance! read more

Very low key when I went looking for a new refrigerator. The time for delivery got filled by another I explained my situation and they were able to fit in another delivery time. On same day. Delivered on time installation was great. Very careful thoughtful. There is a reason why the store has been there as long as it has read more

great service , great prices . I would recommend anyone there over larger stores . Much better service and great selection .

They are very nice people. We purchased an oven . They gave us a date to pickup it was there on time. Thank you so much

We got a great deal on an amazing dishwasher. Customer service was beyond expectations. I called in and asked if they had what I needed in stock. Not only did they have it, but they had the paperwork ready when we walked in. We got what we needed in less than 15 minutes in the store. "Great service. My dad went in to buy a dishwasher and I left with a pocket full of candy. Five stars!" -Little AT read more

The range hood fan over my stove was replaced today. It was done expertly, quickly, quietly, with very little chit chat. Jacob and Ryan knew what they were doing. They cleaned up after themselves, and charged me less than they estimated. I will use them again. read more

Simply the best, Great price for the double oven, Great install. We highly recommend Edward;'s

Excellent service from staff & had the part I needed in stock. I will return when I need to purchase new or for any other parts.

We wanted to buy local, so we bought two ovens and a microwave from Edwards when we remodel our kitchen. Their initial service was great. But a few months after installation, the under light went out on the microwave. A few days later the whole control panel quit. I called them and they came out in a timely manner and changed out the chip or whatever was needed for the panel, but the tech said he didn't know about the light. Multiple calls later, two techs came back, but couldn't figure out the problem with the light. That was months ago. We've called twice since, and are still waiting for answer. It's been over a year without a light. Last month we needed a new stove for our rental, so we bought one from Home Depot. read more

Had a dryer repaired when I was afraid it had to be replaced and saved $100's! Also purchased a new refrigerator because they service what they sell and are local to me. You'll have a tough time if your residence is too far for the big box stores. I had an LG and had to pay an extra $200 for a service call by a technician who didn't know what he was doing! Shop and buy local when you can! read more

Don't waste your time with this Business. I Bought a microwave oven 1 mo ago from Edwards. The oven was a display model so I asked about the warranty, Krista told me at the time of purchase all warranties are done in house, just call us if there's a problem. The door handle cracked a week later. I called and spoke to Krista, she said she would order one and call me when she gets it. That was a month ago. I called again to follow up, no call back! I decided to call GE, they told me all warranties go through GE not the store. I gave them my Model # and serial number, they registered the oven on their system and are sending a new part. read more

They are really good at ordering and taking your money. They are REALLY BADt providing the product. I was patient for 3 weeks with one false promise after the other. Krista was rude and condescending. She told me how busy they were .. Hence, they will take your money but not provide the product. GO TO HOME DEPOT Three doors down! read more

We recently had Edward's A-1 replace our dishwasher and refrigerator, and couldn't be more happy with the entire process. From patiently helping us select the right products, to brilliantly solving some tricky installation issues with our funky kitchen layout, Edwards A-1 is a local gem. read more

My THIRTY TWO year old (bought new in 1989) Sears Kenmore electric clothing dryer stopped heating. New chinese/mexican made JUNK was at a minimum $580 at Home Despot. I went to Edwards A-1. They said those are built like Mack Trucks and that they have the parts. Three days later, the $39 safety switch and a $35 maintenance kit was in. Told me it would probably last another 30 years!!!! Nice and quiet! Heats up REALLY fast! Edwards saved me hundreds of $$$$$$$ THANK YOU! read more

we are thrilled with Edward's A1 Appliance;We purchase a new Kitchen Aide dishwasher and the Experience we had from purchase to install was superb; Thankyou so much; We plan on seeking your assistance with all our future needs read more

Having used Edward's Appliance for over 30 years, I say they have always provided the best service. David has been there the whole time and he is the best there is for service. Don't go by price alone. Big box stores have let me down. read more

Local business. They service what they sell, and their excellent customer service really is A1. Highest recommendation

Great service !! Pleased with Katie with helping with my order! Professional installation and pleasant people to work with!

We purchased a Whirlpool refrigerator from Edward's A-1 after giving up on a LG-built Kenmore Elite died for the second time in 4.5 years. Whirlpool had a much better reputation based upon online reviews and especially various repair people that had been to our house for a variety of needs, with one of them strongly recommending Edwards A-1. Other research online also seemed to indicate more issues with other major brands, as well as some spotty and careless customer service and installations, especially when provided by a big box store. Katie at Edwards was very patient with our status inquiries as we waited for over a year for Whirlpool to recover from a hit to their manufacturing due to the Pandemic. She was very knowledgeable and performed under what I'm certain was a year of all-around stress as many customers were in our same "pending" situation. She was honest, as well, relating to information received from Whirlpool. She and others were friendly and efficient in looking up the status, contacting Whirlpool as necessary, and calling us back when necessary. Ultimately, the fridge arrived and Edwards promptly installed it at our home. In short, the installation staff were on time, very professional, quick and efficient, and, without a doubt, the most careful, thorough, and detailed appliance installation we've ever experienced. They answered questions and allowed us to inspect before bringing into the house. They even spent extra time to explain the refrigerator and freezer cooling settings and how they impact each other ... a first for us. They also helped to determine an answer we had concerning a drawer within the bottom freezer area. Anyone looking to purchase quality appliances and, most importantly, experience a personal and professional quality of customer service should be certain to give Edwards A-1 Appliance in Placerville a chance to provide both! read more

they have a very miserable person named Katie there answering the phones. This was my 2nd time calling there and she was very negative. I called for a small part and she said she needed to go check the shelf (their computer evidently has no idea about the current inventory). After a long hold she came back and said they didn't have it in stock and the it was not available locally and must be special ordered from out of state usually taking about a week to get there. i called another place farther away and they said they had many of them in stock as this was a very common part used by many manufacturers. read more

The store is no frills which are my favorite kind of stores. We received excellent information that helped us tremendously. We didn't end up buying anything because they gave us suggestions that were spot on. Deeply grateful and highly recommend. read more

We have had purchased almost all of our appliances from Edward's in the 35 years that we have lived here. We always call on then for service and they are great. Today I somehow locked my oven up. I called for help and the very nice lady at Edward's told me how to fix it. Now I don't have to go whining to my husband to help me. I am happy. read more

My first impression of Edward's was that it was questionable. They don't have a fancy showroom like the stores down in Rancho. But, they were willing to install a stovetop for me that the big fancy store would not even touch because of the type of ventilation it had. They did a great job! I could use the stovetop immediately. I ordered an oven/microwave combo from a place in Rancho because they were $500 cheaper. BIG mistake. Edward's will come and measure themselves to make sure the product you are buying will fit. If needed, they carry the materials needed to fit appliances that are too small for the cubby and can order the trim to cover any holes for a professional look. The installers from the big store were lazy and dropped the whole thing in the hole, not caring at all that it didn't fit. They didn't even give me any answers about how to fix the hole they left at the top. I ended up having to call Edward's back, and sheepishly ask for their help (and paying them for it, of course) even though I bought the item from a different company. After the bigger company did the installation, they left without showing me how it worked. They set it at 350 degrees and told me to leave it on for 2 hours. But I got an error that the cooling fan wasn't working. When I called them to send their installers back, they said only the manufacturer would fix it. So, I had to wait two days for the oven to be used. But, the manufacturer repair person didn't have the proper part, and has to order it, and I have to wait for a week for them to fix it. So now I'm without an oven for another week. Edwards came out and lifted the oven properly to fill the cubby, and measured the size needed for the trim. They noted that the original installers just dropped the oven into the hole, letting it fall about 1/8" lower than the hole opening. They perhaps should have been willing to put the lumbar in under the oven so it didn't leave a 2" gap at the top. It was also noted that multiple screws had been put in at an angle and that they just didn't take their time and do a good job at installation. The manufacturer also noted that the original installers left some shipping bolts inside the oven. After having Edwards come to the rescue, I ended up having to pay what it would have cost me to purchase this item from them in the first place. They know what they are doing and are professional, friendly, and I highly, highly recommend them! Don't get sucked into the fancy showrooms in the valley. Edwards A-1 is the best! read more

i needed a fuse for a whirlpool dishwasher... i called ahead & spoke with Katie... She took the time to check for the actual item; not just read a computerized inventory... ;) i arrived about 2 hours later & was helped by a gentleman as helpful as Katie... she had pulled the part & it was waiting for me at the counter... thanks, Edwards A-1 & Katie! peace corky read more

Needed a new dishwasher as our Kitchen Aid broke after 6 years. Called Edwards and the girl on the line very politely went over some options with me and we looked at them online. Dealing with an appliance shop is fantastic because they can tell you what models they frequently repair and more importantly what models they do not repair often. We decided on a Maytag model and the next day I drove down, they helped me load it up, and I installed it that night. Great experience! Support your small town businesses as they have way more knowledge than the guy at the big box who only knows how to read the tag on the appliance and repeat it back to you. Thanks Edwards!! read more

Today was the second time I contacted them as I had yet another appliance take a complete dump on me and was beyond repair; this time I needed a new fridge and walla!! I bought it and it arrives the same day! Great service and everyone is kind. Now that I know they also do repairs Edwards A1 appliance is my go too! read more

I called to request a service call for a Kenmore oven that was not heating. The lady I spoke with was very polite and I got a appointment within a couple days. The repair man quickly diagnosed the problem and had the part ordered. A few days later, which was yesterday, Friday 4/10/20 I got a call that the part was in. He asked if I would like him to come and do the repair now so we could have our oven for Easter. I thought that was very nice even though we are not having our traditional Easter due to Covid-19, but still wanted to make a ham. My wife said the repair man was very polite and efficient. I also thought the pricing was extremely fair. Great local small town business. read more

I needed a new built-in microwave, and Edward's was recommended by an appliance repairman. They were very knowledgeable in the store and found a Whirlpool microwave that would meet my needs for a reasonable price. They had to order it, so that took a while, but what was really nice was that they loaned me a countertop microwave to use in the meantime. I use a microwave a lot, so this was very helpful to me. They then came and installed the new microwave on time and without issues. Overall, they were a pleasure to do business with. read more

We recently moved to Pollock Pines from San Jose and needed a new Washer and dryer and wanted to shop locally and were pleased to find A-1 Appliance. We were treated courteously as found a nice set in stock that try promptly delivered and setup at our house and work great. I highly recommend Edwards A-1 Appliance and will use them in the future for sure. And really if possible I recommend shopping local as the smiling faces and courtesy are not a thing of the past at all. Thanks again A-1 Appliance read more

I had a very good experience with this company! This week they repaired my sisters kenmore dryer in the most professional, timely manner! I am thankful I called Tom when we needed help! read more

Oven would not light. I knew it was either the igniter or gas safety valve, but feeling incompetent to work on it myself I called the only appliance repair I could find in the Placerville phone book. Bad time for the oven to go out. I was committed to cook a Thanksgiving turkey for my organizations annual senior dinner and here I was, 2 days before turkey pickup, without a functioning oven. Called Edwards at 8:00 A.M. and was surprised that they could be at my house in a few hours even though I live 45 minutes away. The technician arrived and within 15 minutes had the oven up and running and for what I think is a reasonable price. I wouldn't hesitate to recommend Edwards to my friends or neighbors. read more

I agree with the other reviewer that this family business is "everything that's right about a small town". I have bought replacement parts from them in the past (including an oven element that burned out the day before Thanksgiving), and the service has been friendly and intelligent, and the prices reasonable. I recently had the opportunity to by a refrigerator and dishwasher, and was very satisfied by help the salesperson gave - especially in light of some major indecisiveness on my part. The installation guys were polite, knowledgeable and timely, and the installations went off without a hitch. I even got a thank you card in the mail! Support you local business- they deserve it! :) read more

Wonderful customer service. Even though our part that we ordered was only $8, they still provided top notch service. One of the blades on my kitchen oven range fan broke off. I looked on the internet and googled the manufacturer. The website stated they discontinued the part and no longer sells it. So hubs called Edwards A1, the woman on the phone searched her inventory. She confirmed that the manufacturer no longer stocks the part. But she was a smart cookie and she cross matched the part description/dimensions to another manufacturer. & she disclosed to hubs that the part color is black. We were looking for a white part. We ordered it and it promptly arrived within 3 business days. In the future, we will use them again to order appliance parts. read more