1. Third Option Ride Service

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South Bend, IN

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Third Option Ride Service

5.0 (1 review)
Open • Open 24 hours

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2 months ago

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James W.

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Epic Limo - Party Bus

Epic Limo

3.9(15 reviews)
44.0 mi

I used Epic for transport from Chicago to Munster then back to Chicago - kind of the opposite of…read moreone might consider as NWI resident but Epic was great! First they were very communicative and answered all my questions - from the first time I called to just days before my event they were great about keeping up with me. I had one small issue - they charged me the final balance one day earlier than I anticipated but! I spoke with a gentleman on the phone (sorry forgot his name!) and he was incredibly apologetic and offered to immediately reverse the charge; it wasn't necessary but his sincere apology and genuine desire to provide superior customer service was excellent. While I didn't actually ride on the bus I booked - my POC for the bus was VERY pleased - she said, the driver, Guy, was very nice, polite and professional - he said he did a great job at both the pick up and drop off. I would definitely use them again!

I booked the limo bus for a 12 person wine tasting trip. Apparently there was a miscommunication…read morebetween the driver and the office about the time our trip ended. Prior to the trip I sent them our itinerary- with timing and our reservation time. We got on the bus after our third stop assuming we were going to the forth reservation, but the driver just started driving us back to our house without saying anything. I asked where we were going, he said the time is up so I'm taking you back- I told him that wasn't right, that I had discussed/emailed the plans with the office. His next response, was well this is what it says on my phone and I have another limo group I have to get to. He dropped us off and sped away. I also asked our driver to give us a heads up when we had about 10 minutes before we needed to leave. He never did this. And in fact when I rounded up our group to go to the second stop he was parked down in the parking area chatting with another driver. I've planned over 20 wine trips around the country, and I've never had a driver do these things. I called the office several times and was told a manager would contact me, of course they never did.

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Third Option Ride Service - airport_shuttles - Updated October 2026

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