We chose Epic Limo for our transportation services for wedding day, what we received was two completely different experiences. In full disclosure, we were refunded $150.00 for what happened on the party bus, (which is the included tip for the party bus driver/deposit.)
The only positive review we have for this company is the transportation provided from our reception to our wedding night hotel. We received exceptional service and professionalism from our driver. He arrived earlier than our designated pick up time, therefore he was prompt in his timeliness. He helped us load our luggage into his vehicle before we left the reception. He did not speed, and was very professional. He helped us unload our luggage once we reached our destination. We were very pleased with our experience for that duration.
Jim, our driver, provided us with an abysmal party bus transportation. Here are the following things that we experienced while on the party bus in the order that they happened:
1. Shortly after boarding the bus after our ceremony we wanted to play a song from our phone via the aux cord provided. When we plugged the phone into it the song was able to play, but we were not able to get a clear sound. In order to get a clear sound, someone had to hold the aux cord wire just right for the duration of any music we wanted to play on our devices. This was not ideal, and ended up listening to the provided music for the duration of our time on the party bus.
2. We arrived in Griffith, IN via Cline Avenue. Jim made a left onto Ridge Road, then made a right onto Broad Street. He hit the curb so hard he knocked over flutes full of champagne and food we brought onto the bus.
3. When arriving at our second photo spot (Griffith High School), he used the cement entrance way located on Wiggs Street to make a 3 point turn, blocking both sides of the road for a short time, to drop us off at the Auditorium entrance. There was an empty parking lot on his right he could have used to turn around. He could have even let us off in the parking lot which was no more than 20 feet from our entrance. He ended up standing on Wiggs Street for the duration we were in the school taking photos. He was in a no idle zone.
4. When heading to the reception Jim decided to go down Kennedy Avenue to get to our reception at Lost Marsh. He was speeding. One of my bridesmaids was not feeling well, and the speeding did not help. Kennedy Avenue has a set of rail road tracks you must cross over, it is better to say that we FLEW over those as my husband, my bridesmaid, and myself got 6+ inches of air time in succession. IT WAS PETREFING. This triggered a panic attack, which I could not have fully calmed down from until I was off the bus and at the reception space. (I did not want to move closer to the front because I was afraid and in shock.) My husband hurt his back (and eventually threw up), and my not-feeling-so-well bridesmaid threw up minutes later. We have been on rollercoasters with less air time, and we have been on similar buses driven by former teachers where we did not receive the amount of air time. (At no point should that have happened. Period. It is absolutely reckless, and Jim is lucky no one was seriously injured.)
5. When we arrived at the reception space, I was the first one out and headed immediately to the bathroom to collect myself, my husband followed. When my bridesmaid confronted Jim about the recklessness of his driving he expressed no empathy. Saying "If I knew the roads were bad I wouldn't have done it."
I called to ask for a full refund of the party bus on December 5th, and was not able to speak to Jason, the operations manager until December 7th, after calling for the third time. When I was finally able to speak to Jason, he had told me that he had spoken to our driver, Jim. Jim had told Jason that he was going 15 MPH under the speed limit and said (and I quote) was "Doing the best he could." According to Google Maps majority of Kennedy Avenue is 35 MPH, parts are even 25 MPH. In our opinion that is difficult to believe that he was truly going 15 MPH under. Jason did not believe our version of events, and instead aired on the side of the driver's version. I told Jason, "that I originally wanted the $900.00 back, but by the tone of his voice that wasn't going to happen," Jason verbally laughed loudly into the phone and said "no." There after he agreed to the refund of $150.00 driver tip/deposit and promptly refunded it.
It will take something short of an exemplary customer service miracle before we even CONSIDER doing any sort of business with Epic Limo. Never again.
*UPDATE* 1/2/2018
After posting my review the owner reached out to me personally. I called him to further discuss my review. He was apologetic and empathetic to concerns. He even addressed steps that the company put into affect to better assist other customers in the future. In the end Epic Limo made it right, and they refunded us the remaining $750. read more
