I admit that this is based on one experience, but it was enough to make us look for another transportation service to use when we need it.
My husband and I used Think Green Limousine to get to and from the airport for our honeymoon. Things ran smoothly, and the prices weren't bad. Because of that experience, we decided to use them again when we headed out to Colorado a few months later for a wedding; however, after booking, my husband did some research and found that it would be cheaper for us to just park at the airport for the short duration. As with most people these days, we do what we can to save money here and there, so that seemed like the better option.
My husband called Think Green Limousine and told them that we needed to cancel. I was sitting next to him when he told the dispatcher that we were sorry, but that we that we had to cancel our transportation for the trip - he told them both the day or our departure AND the day of our arrival back home. He even went so far to say that we would hope to use them again in the future; that alone should have indicated that we were not planning to use them for any part of our trip.
That night I received an email from Think Green Limousine with the subject line mentioning our cancellation, so without opening it, I figured we were all set.; however, after we arrived back at home at the end of our trip, I received a text message telling me that the driver was at the airport waiting for us. i was sure that when I called and explained that we actually had cancelled, things would be fine. When I called, I was told that if we had the email receipt to prove that we actually had cancelled, then they would not charge us a no-show fee. Unfortunately, when I opened the cancellation email they sent, I saw that it was only for the transfer TO the airport, not FROM. Silly me, thinking that because we CALLED them on the phone and TOLD them to cancel both, that they would actually do it without me having to double-check. I still had a hard time believing that they would charge us a penalty, given that we were both partly at fault. Try as I might to explain, they didn't want to hear it. We were charged a $70.00 fee for a "no show" - more than we paid for our entire weekend parked at the airport.
I could understand if we had done this more than once, but it was an honest mistake; we were not trying to cause any problems. That didn't seem to matter to them, and nothing we could say would change that. $70 down the drain. From now on when we travel, I will look for a transportation company that treats their customers right. read more
