We went in there about 2 days ago to get a Mother's Day gift. The girl that was helping us was new and she did an excellent job with assisting us. However, the manager or the Hispanic lady working there was very rude not only to us but to her. I believe their business is not doing good because of her. Horrible costumer service on her behalf. read more

I love this place. Yes I had to go to Modesto to get my items but the employees are happy and helpful. They even texted me when my order was ready. Will keep going back. The work was simply beautiful read more

I totally screwed up on the engraving I wanted and they are going to do another one at no charge! So awesome of them to do! In a society where horrible customer service is the norm, Things Remembered is definitely an exception!! read more

All the employees are so friendly and helpful and PATIENT! Alex is great. Beautiful gifts check it out

I took 4 mugs to be engraved with a custom color logo. When I went to pick them up today, they were nicely engraved, but no color. I mentioned that no one told me that they could not duplicate my logo. The employee's response was well we must have both had a misunderstanding....how can I misunderstand something that I don't even know about? read more

Great store. Lots of choices to choose from for personalization. Probably many that you would not have considered on your own. Very pleasant staff. Good pricing. read more

Elizabeth C below is a worker there, Ive seen her. So a customers advice, I dont exactly recommend. Associates do a better job than. the actual Managers there. Rude most of the time. Cant be taken seriously as managers. They lose sales from attitude. Wondering why they havent been removed already read more

I LOVE this place. The engraving is wonderful, the water globes are so pretty as well as the jewlery. I have bought many items from things remembered, gifts and things for myself and I love them all. And the staff is very helpful and nice. read more

I felt the need to write a review regarding this store. I came there to purchase a Clock that I specifically tried to order online, however was unable as it would not take my credit card for some reason? The clock was out of stock in the store. The lady that was helping me out felt the need to call around every single store in the area because I needed the clock within a few weeks. After calling all the stores in the local area, The young lady could not find the clock that I wanted in stock, then she proceeded to call the distribution center. Once she realized the distribution center had the clock I wanted and it would arrive on time she proceeded to order. This encounter took me about one hour in the store. On the day I was slated to pick up the clock a few weeks after ordering I stopped in and the clock was not done because the font I had chosen would not fit nicely on the clock. Per the assistant manager she had tried to call me every day for over a week. I had no voicemails and no messages. She was very nice and she said she would complete the clock within 30 minutes. We went an and ran some errands. The clock was complete everything looked nice only to get home and found out that the name was misspelled. Today I came back in to get the plaque corrected and woman in the shop stated it would be an hour and a half. For those of us that are in a hurry and in consideration of our time this is outrageous, that I would spend this much time trying to obtain a retirement clock. The store needs to get its act together and learn how to provide better customer service. 3 hours of my time and $140 is ridiculous. read more

Walked in today just to look around and we asked if they engrave photos and we got a answer with an attitude .. Didn't appreciate it.. We were just curious.. No need to be harsh with a snotty attitude read more

These people that work here represent HORRIBLE customer service! We walked in & there was only one person working. She did not even acknowledge us and continued to dust the shelves while we waited at the counter for her to help us. When we told her we were very disappointed in the engraving they did since you can not even see it, she told us once you leave the store you are telling us you were satisfied with the work. She was very rude about it and continued to talk over me when I was trying to explain something. I will NEVER shop there again. Word of advice....if you need assistance in a store do NOT go to this Things Remembered. HORRIBLE customer service! read more

Every single time i come to this store I get excellent service. From the store manager to every other employee there. They always go out of their ways to provide me with the perfect gift. read more