Came here to get two robes embroidered and needed it rushed the next day. Thankfully they were able to have it ready on time for me and the embroidery came out perfect, just like how we designed it. Thank you again read more

Things Remembered - Embroidery - Cards & Stationery Near Me - Roseville, California

Always provided the most appropriate gift, engraved same day--beautiful! Recommend highly for everyone and every special gift need. read more

This place just got themselves a new customer that will not only be returning but that will be sending their way everybody that wants to give a unique and special gift. I was looking for graduation gift ideas online and they popped up in my search. I placed the order online and figured I'd call the store to see if they could actually engrave the items that same day and Alma said yes. She was super nice even though I got there near the end of her shift. The other young woman behind the counter was super nice too and she seemed happy that I was so excited about my gifts. Alma does a tape test before the actual engraving in order to make sure it turns out perfect. I was really happy with the quality of my gifts. I found their prices to be very fair for the things they had in there. Engraving is extra and you pay per word but it's totally worth it. read more

Things Remembered - Cards & Stationery Near Me - Roseville, California

Great place, great service, employee very nice with costumers read more

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Araseli (the front desk lady that also does engravings) is so RUDE. I'm a genuinely nice person and it sickens me that a person working in customer service was raised with no common decency and think treating paying customers with disrespect is okay. I spoke to Araseli over the phone and within two minutes she hung up on me. I told her, "thank you!" And right after my voice, she rudely Hung up on me. Never asked "what else I can help you with... have a great day..." just a rude answer and a click to hang up the phone. This was right when the store opened. So I decided to drive by the store to just look at some wedding items in person. Araseli was there and the whole entire store was empty. She wasn't doing anything! If you're not busy, do your job and be polite over the phone. Even in store she gave so much attitude and made it feel like it was an inconvenience for us to be there. "Things Remembered" is supposed to be a "special" place where you pay for sentimental items but Araseli doesn't seem to fit in with the company's so called Mission Statement to "delight every customer, every time", "offering exceptional customer service at every time", or "helping find the perfect gift to make all occasions extra special and memorable". She failed to make our wedding shopping a special experience . Things Remembered has a relationship with Make-A-Wish foundation and I am enraged to know a mean spirited employee like Araseli works for a company that partners with Make-A-Wish foundation. read more

I went here against my better judgment. I know this business to be expensive. The staff however was very nice. I had a family heirloom pocket watch engraved. The first engraving was from 1979 and the second was from 1995. Both are well engraved and visible. The engraving I just has done is so light that I can barely see it. The staff told me it was because of the finish on the watch. Well, the previous engraving is very visible... Same finish. I do believe this staff is clueless and tried to BS me. I know better. I will never return to this store. Shame on you for lying to me. All you had to do was engrave a bit deeper. Now my heirloom looks terrible. Again I say, Shame on You." read more

Wow. I came in with my grandma today to purchase a picture frame with engraved letters on it. The guy working behind the counter had two little kids back there (probably his...I'm hoping...). My grandma asked him a question since he was the only person behind the counter and he was really short with his answers and acted annoyed that she even came up to him. He sent us off to another gal working to start the order form, and she wasn't rude, but super dull. Nobody in the store smiled once. It's a shame because they have super cool gifts. I'd like to come back, but their attitudes steer me away. Not shocked at all that the other store closed down at Sunrise Mall. I'm thinking this one is next. The store was dead during lunch hour. read more

Horrible Customer service. The associate's name was Courtney. The older male associate was super rude. I am picking up a gift for my mom on Christmas Eve which I had placed online three days before and was ready for pick up (or supposed to be ready) yesterday. The associates were not only not helpful, but encouraged another customer to start a verbal argument with me of why I was not notified that they were out of the item (note: received a confirmation #). I have now to find another gift on Christmas Eve, while I thought I am done with my shopping - but more importantly inform everyone about this experience: While my girlfriend was on the hold with Courtney, the female African American manager of the store told her staff to take the "b++++" off the line because "we need to keep the lines clear." This was exactly what she said. They did not know that I was part of her order and was listening to her. My girlfriend is Caucasian. Imagine if a Caucasian would have called the African American manager that word. I expect corporate to discipline her. I expect corporate to post on here what they do. If not, then well... everyone can think what Things Remembered corporate office thinks about discrimination and rude customer service. read more

Awful customer support. They advertise in the front of their store that they can have items ready in one hour however that is a lie. I ordered one name badge that had a name, title and name of company and they guy behind the counter said there was no way he could do it. Then don't advertise you can have things done in one hour. On top of it he was an unpleasant jerk. I should have never ordered the item online. I will never give them any business again. read more

The customer service is awful! I went in to look for bridesmaids wine glasses gifts and the girl who helped me didn't know what she was talking about. She didn't know which ones were on sale and told me one thing then came back and said she made a mistake I had to re-pick my wine glasses three times before she told me which ones were accurately on sale. She was trying to help me on the iPad and she didn't know how it worked. She was so soft spoken and not helpful whatsoever. It took her forever to ring up my order and she said it would be done in an hour hour and a half. I said I would probably come back a different day to pick them up but I ended up waiting walked around the mall for awhile then came back an hour later and I asked if they were done she said they hadn't even started. They are useless in there. A monkey could have done that job better. read more

Fast service and neatly engraved gift. Always my go to place to get personalized items engraved. You can bring in items you've bought elsewhere and get it engraved. read more

I'm a sentimental person, but engraved, silver plated whatnots aren't my style. That said, we received a lovely clock+picture frame combo for a wedding gift, and it came with a gift certificate to have our name and wedding date engraved. We took it to this Things Remembered in the Roseville Galleria because we expected better customer service in Roseville than Arden Fair Mall. I can't fairly compare them because we didn't bother going into the Arden Fair store, but our Things Remembered experience in Roseville was basically what I was hoping to avoid. I don't want to bore you with the long winded details, but basically, the kid who worked there acted a little put out to honor the engraving gift certificate that was, apparently, purchased at another Things Remembered location. Sorry, guy, I don't know which one. It was a gift. (Who the hell would buy this for herself and come back later to engrave it? Duh.) After calling other stores, he finally said he would engrave the name and date for us, and he said it with this attitude that implied he was doing me some kind of favor. Are you kidding me? The gift certificate said, "name + date." So, really, you're not doing me any favors. You're doing exactly what the gift giver paid for and intended, except you're doing it with an attitude, and you made me wait an extra 10 minutes while you called other stores to get advice on what "name + date" means. It means "name" and "date." Good Lord, I thought the kids in Roseville were a little smarter! Anyway, we dropped it off, came back an hour later like he told us to, and it was "almost ready." Fine. We waited. The font was much larger than we expected, but whatever because you can hardly see it from any distance greater than a foot away anyway. Now that it's engraved, I guess it's too late to re-gift, huh? Bummer. read more

My engravings were so beautifully done for my wedding gift I would like to thank the staff there for being patient in my decision making of the wedding flutes i decided on as well as the color I wanted the engraving to be. The color and engraving came out perfect and you can clearly see our names in our wedding pics with the glasses, I will be returning for all my gift - giving holidays !! read more

Friendly staff. OVERPRICED! I know that things are personalized and it has to be a little more expensive, but I don't want to go back. I'll get gifts somewhere else. read more

This place is awesome! I call them with orders at the last minute and I give them creative freedom and they make everything I ask for look awesome! My experience here has been great and I will be coming back. Jose helped me the first time but every employee there has been very helpful and professional! read more

I needed a gift fast and these guys took care of it and had me out of there with engraving in less than an hour. Great service from TY!

The absolute worst customer service my husband and I have ever had . The manger Jose was arrogant and inappropriate with his lack of customer service and choice of words. They unfortunately made a mistake on my piece and there wasn't another piece to redo it. I am not mad about the mistake I am mad about the way I was treated. I ultimately left the store with something I was unhappy with. I called customer service and am waiting on a phone call from their rep. He kept us there long enough for my husband to be late for work and my daughter to be picked up late from school. His condescending remarks and tone and insincere apology led me to open this yelp account and make my first review. Lets see if their cooperate office follows through with a phone call to somehow make a happy customer out of me. read more

I had been here before and this is the second time I've made custom items from them. The first time the Item I bought had some worn marks on it (new but showed wear where the case opened and closed) this second time... oh boy.. I had made a custom engraved mirror for my mom, and when we came to pick it up, they messed up on the words and it was obviously a typo on their end. But the lady who was behind the counter was extremely rude to us, and would roll her eyes, and showed very much annoyance when we wanted to get this fixed. She also said how we were wrong and "technically it right cause it was on the paper" but actually on the paper was the correct words and there was no typo, so she was being very rude and incompetent. And once they remade it, we noticed the item was scratched on the side. So now we have to return a second time, due to the incompetence of the worker. And again, very rude. I paid a very high price to get a gift for some special, and I have to be here dealing with someone's bull S*** attitude when all I want is to get what I paid for. They don't need to make the process longer, they are getting paid to do their job and not F around. I have a time crunch it needed to be done by, and thanks to them I have to get it on the day of when I messed it the day before. I'm very displeased and hope this employee gets fired. Maybe McDonald's would suit her better for her attitude. Not somewhere where I'm paying too much money for incompetence. read more

Do not order online. They are terrible at shipping the right product and it will take you weeks to get it fixed. Ordered 2 wine glasses on Dec 3rd and will not receive them before Christmas due to all the problems I have had. read more

My little girl recently finished dance and as a ballerina, I wanted to come here and get that globe thing they have but customized with her name. I'm glad I did. It's very beautiful and something she would keep for a long time. The only reason I would give them 4 instead of 5 stars though, was the wait time. I had to wait until the next day so I had to come back which sucked. Aside from that, I loved the store and they did a good job. read more

All I can say, great customer service! I waited last minute for a gift to buy for a event that I was going to attend in the evening. Luckily they had the item that I was looking for and got the engraving just in time for my event. Thank you to Sales Associate for their patients and help on the type of engraving that look best on my item. And when I picked up my item, it looked beautiful! Thank you Things Remembered in Roseville for all your help! read more

I went to this store just to buy a little metal plate to put on a clock I bought elsewhere. I wanted a monogram engraved on it. This plate is about 2.5 inches by 1.5 inches. I had three letters to have engraved. They charged me $25!! When I went to pick it up it was done incorrectly. First they said I had to pay for another plate ($10). After speaking to a different salesperson they agreed to do it over at no charge. I came back the next day to get it. I was unimpressed as the monogram was engraved so lightly, I felt it should have been bolder like in the book sample, but at this point I was done with them! I won't be going back for engraving ever again as now I found other places locally that could do a better job and much cheaper! read more

What a disaster! We went here to pick out groomsmen gifts for our wedding. The day we went in to pick out the gifts the women that helped us was wonderful! She appeared to be at lease a shift manager, in her 30s with dark hair (I wish I had gotten her name!) She helped guide us, assisted in picking out what to put on the gifts and finalize it all. If she was the only person I dealt with I bet this review would be completely different. The day we picked everything up was horrible. We walked in, the front desk girl (twenties with glasses) handed us the bag, said bye and walked away. I was not going to leave with out looking at everything, so we opened the boxes. the first two gifts looked wonderful, however the gift for my Father-in-law was messed up. I showed them what looked like an ink smear across the front and asked them to wipe it off real quick. I swear to you, the girl grabbed it, looked at it, and sighed before walking away without saying anything. So my husband and I are standing at the counter waiting. she came back and said that it would be a few minutes. We wandered around the store, she came up to us a few minutes later and held the cup out to my husband, "This good?". He looked at it, and said "No, the giant smudge is still there." she rolled her eyes and walked away. 10 minutes later another girl comes over and said that it was a manufacturer default and would not come out... the cup was a brushed silver and it was obviously an ink smudge. I told her no, it couldn't be manufacturing default when the cup I gave the lady had no marks on it, and that it is ink on it. My husband also grabbed another cup off the shelf to show her that there was nothing like that on any other cup. Another 10 minutes later and they said they couldn't fix it, so I told the girl with glasses that I want a refund; which she says that they don't refund personalized goods. I told her I wasn't asking for a refund on something I did wrong, but something that they messed up. She sighed again and said they could fix it and it would be ready in two days... which would have been my wedding day! In addition we live over an hour away, she kept saying we can redo it but it would take two days, and then raised her voice when I again said that I needed it today for the rehersal dinner that night and said "I told you I can't remake it in the next 30 seconds!" I was shocked, I never said she had to remake it in 30 seconds, I just wanted it fixed. At this point I was furious that we had spent $200 on these gifts, they messed up one and would not be helpful. I started asking for manager information and she was again incredibly rude. The other girl finally came over and handed me the cup ... she finally fixed it. Amazing since according to both of them it was unfixable and a manufacturing default... The girls reactions in this review are NOT an exageration, my husband and I were floored by how rude they were. I have worked in retail and managed stores for years, if my employees ever acted like that they would be written up! I will not return here, and will not recommend this store. I do not know what other stores in this franchise are, but the Roseville location is a huge disappointment. The girls working that night were rude, and acted like it was our fault that they messed up the gifts. I do acknowledge my short temper at the end was not helpful with the situation but it seemed to be the only thing that made these girls actually try to fit the problem. read more

I just wanted to take the time to thank the manager (female) of this store. I am not sure what her name is but she is always there and has big beautiful black curly hair. My husband was very stressed out and he ordered 4 flasks and a money clip and another item. He spent over $300 in engraving on everything and the date was wrong on every item. He was devastated. Please note this was not a mistake of Things Remembered, my husband wrote the wrong date 6 times, LOL Poor guy, he will never live that down. Anyway, the items took two days to do......my husband said just order all new items, as we are scheduled to leave the country for a destination wedding the next morning. I spoke with the manager and she was very helpful. She took the time, on a very busy day for her, to help me figure out a way to somehow fix them. I felt she was very compassionate and not trying to rip me off at all. Instead of having to pay for new items and all new engraving, we were able to put mustaches over all of the dates to cover the wrong dates, and had the new dates engraved right under. It was an inexpensive fix and a priceless solution for me. They were all redone in 3 hours and they turned out beautifully as she did them herself!! Thank you Things Remembered! I will be a forever customer of this location!! read more