I was very unsatisfied with my experience today in Michael's. I needed help finding pencils and the…read morewoman at the register said where to find the pencils very snidely. I think she needs some training on how to deal with people and customer service. I have worked in customer service for years and I'm definitely much younger than her and I have more experience how to treat customers nicely. And of course always be helpful. That's your entire job. I think she needs a talk from the manager on how to talk to customers nicely. Just wanted to give some feedback and critiquing.

I am a professional artist and I was looking for the same type of artist supplies I find at…read moreMichael's 6th Ave in NYC. This is mostly shop for frames and party supplies. It does have some paints, brushes etc but it's not a serious art supply store like the one that used to be on Main Street in Bridgeport.

I recently visited Arhaus At the Danbury mall and was greeted by Nancy's wonderful personality. She…read morewas very helpful, very attentive and had great ideas. It's always a pleasure to visit this store, as the personnel is outstanding. Nancy made sure I was completely satisfied with my order and was well aware of all the options available. It amazes me how well trained and knowledgeable the salespersons at Arhaus Danbury always are. I couldn't be happier with my purchase and it really fit well in our home. Thanks Nancy, keep up the great work. See you guys soon!

I ordered in August and half of my order was delayed for months. The furniture finally shipped and…read moreis scheduled for delivery but I never received any information about delivery window. No number to call, no way to get information. I am beyond frustrated and will never order furniture from them again. So I reached out as you asked....no response, just going to proved the point of terrible customer service. Also, no response from the store several days after contacting them and yet to receive anything

I would not recommend this place if you get Holden. Ask for another person to help you, the others…read moreare really nice. She did not give any helpful insight, constantly sighed while we looked, and when asked to see a tray of rings, she said "sure why not, we've come this far already." If that's your attitude maybe find another job. It was a quiet Sunday so she wasn't exactly busy. The other ladies were extremely friendly, so just don't work with this grouch.

I stopped by to get my watch battery replaced. I was excited to check out the jewelry cases while…read morethe work would be done. I was looking for a gift. After I was quickly told that it would be $49.99 to replace the $5.00 battery. I left without looking for the potential purchase of a gift I needed to get. This is Michael's way of saying they don't need your business. If reasonable prices were charged for a simple battery replacement. They would possibly also make an additional sale . To their advantage!

Great customer service always. Great furniture pricing. Great rewards pricing. It's free and…read moresaves you money!

Excellent customer service. I wanted something but it wasn't in stock. They said they could send…read morefor it from another store. And the next day it was there, set aside and waiting for me. I couldn't believe it. The people that work there are super friendly as well.

Love Katherines! Like the fact local n don't have to go to the mall. I always can find something…read morewhen I need a gift or just when I wanna buy something for myself.

I've spent quite a bit of money in this store and customer service has been great until now. I…read moresimply asked for an exchange (not a refund) on 2 hats purchased by my 16 year old son (on the Friday before Christmas) and was advised "I have a policy of not taking returns unless there was a defect I am too small a store to start bringing back in I am sorry". I understand having a small business but there is also a part of small business is to work with your customers. I was never looking for a refund, just an exchange for something I would use. I didn't want to see a 16 year olds money go to waste. Sad.

Great selection of art supplies and other cool gifts! Very sweet staff and the prices aren't…read morehalf-bad. Wonderful little local option to have in Fairfield.

These Negative reviews are ridiculous! There isn't a finer shop in Fairfield and Carol is the…read morebest. Ignore them and see for yourself. You will not be sorry.

It's Lego! If you've…read morebeen to one Lego store, you've basically been to them all. They all have the same general layout with the only difference being the employees and perhaps the stock. The stores are roomy and usually neat. I had no interaction with any employee and was only in to look, so no complaints. If you're familiar with the brand, you already know what to expect. There are a lot of nice things to build, however the prices can make you pause at times. Lego isn't cheap by any means, but some things look so cool that it could be worth the price. I know if I had room and the time, there's a few things I'd probably pick up and display. Keep in mind, what you see in any Lego store today, might not be there for too long. There are times where I'd see something in the store only to never find it again when I was about ready to finally purchase it (unless I look online to find out that it's now not being made by Lego anymore). Located on the 2nd floor of the mall. Overall a good store if you're a fan of the brand. Again, if you've been to one Lego store, you'll already know what to generally expect here. Worth it, even just to look.

Shout out to John for hooking my daughter and & with a Harry Potter keychain that made our day!…read moreGreat guy, great experience. Thanks!!!

The store was really clean, well organized, and most importantly, the employees were really nice…read more They interacted in a way that made them seem like a friend you ran into at the mall instead of phony, over the top politeness you usually see in retail. I had to return an online order and it was done quickly, smoothly, and without judgement. Overall a great shopping experience.

I had a very upsetting experience at Torrid (Danbury Fair Mall) today with the manager. Yesterday I…read morehad purchased many items from the store with one of the sales representative. I got home and realized two big issues with my order. 1. I got sale items where you buy one and get two free. The third item was never scanned but was given to me, and I got charged for the second item (not free). 2. I bought two sets of rings, buy one get one free, and the rings were not placed in the bag. I returned to the store today to receive the credit back for the 2nd sale item, scan in the 3rd sale item, and ask for the ring sets. The manager was very rude and was extremely ineffective. I brought back the sale items and the receipt with me in a bag. She said that she could not fix the items that were on sale unless we brought back all the items that I purchased. I asked her to please return the two sales items and ring up all three together and apply the buy one get two free sale. She refused and said that it would cost more money for me and that she could not do it without the rest of the clothes. I told her that I was hoping to get this handled because her sales representative made a mistake the day before and that I did not want to have to go back home AGAIN and come back. She reluctantly agreed and returned the items and re-scanned them and it worked out perfectly. I should not have to convince and reason with her to complete this task to get the money back that I deserve. On top of this, I mentioned that I had never received the ring sets. She stated that she could do nothing about this because "anyone could come in and lie about that", which insinuated that I was being untruthful. I told her that I was a valued customer with a credit card and have spent thousands of dollars at their store and I would like her to please look around if they were left behind. She checked a few drawers and told me that she does not know what to do. I said I would like money towards the store in place of the missing rings. She refused to give me store credit and restated that "there was nothing she could do" so I left extremely upset. Not only was the manager rude, not helpful, and inadequate in her position, but she also made it unlikely for me to return to the store even though I love the clothes. I do not appreciate the way that this situation was handled with the manager and I hope that torrid can speak to her or do something about this. It is highly inappropriate to be spoken to and handled as stated above.