Got a new patio set and some decorations today. The staff there was very friendly and helpful. I found a woman, Tiara, stocking shelves and she quickly dropped everything to go into the back and check the inventory. When I went to pick it up later in the day they were quick to process my order and load it on the truck all while being very friendly. Customer service is a 10! The only reason I give it a 4 is because I called before and while they were friendly and quick to take my call they said they were out of stock after checking in the back but had a similar set. To my pleasant surprise when arriving to the store they did have one set left of what I was originally looking for. I got the Pamero firepit and seating set. I put together the firepit coffee table tonight and assembly was very clear and took less than an hour and the finished product looks amazing and is quality. I can't wait to put the seating arrangement together tomorrow. I have been researching for weeks and this set was only $1300 where other comparables were $3,000 plus and not as good quality. I was always skeptical of Big Lots because of the pricing but they continue to provide quality products at affordable prices, plus a customer service friendly staff?! Pleasant surprise and I will recommend to friends. read more