I have been a customer for over 20 years. It's all good unless you have a problem and need warranty…read moreservice. It's been over a month. I call daily and get a machine or get transferred to a machine and no call backs. Sales associates are great, the appliances are good and at good prices. There seem to be no service after they have your money.

Dave is awesome! Excellent service. He was quick to return calls and emails and knew how to use…read morewhat we were looking at and appreciated his tips.

We bought a seven-year-old house where Jones Paint and Glass had installed the windows when it was…read morebuilt. When a cord broke which lifted a window, we called them for service to replace it. They said they no longer sold those windows, nor could they service them as they had no one trained to do that anymore. I pushed the issue, so they sent out a guy whom they thought might be able to install the new cord. It broke the next week--and they declined to do anything further. These windows were under warranty, but they were not prepared to fulfill it. Now we have three windows that can't be used because their cords are broken so they won't lift up the window nor hold it up. The "in the door and out" customer service may be great, but their long-term care of their customers is surely not there. Why have a warranty if a business is not willing to fulfill it. It knew the cords most likely would have to be replaced but they didn't follow through....

We had 18 year old windows and screens. The glass from two windows required glass replacement and…read morescreen frames were still good, but screening had to be replaced. Jones Paint & Glass provided a thorough appraisal and proposal then quickly and professionally scheduled and accomplished the work in a single day. We are very pleased.

Came for a BBQ and had amazing customer service. Friendly and helpful. They helped us get it loaded…read morein the car and was super smooth. Thanks!

I purchased a playset through Lowe's from this company. There were numerous delays - some that…read morewere caused by Lifetime, (swings backordered, not releasing item for shipment due to inventory delay) but mainly caused by the shipping company they contracted, Estes Express, that held my shipment on their dock for a week and then would not deliver to a residence on the weekend, causing us to find another way to keep 20 kids busy during a family reunion. I purchased this playset on 8/10 to make sure we had it delivered and set up by Labor Day weekend. It was not delivered until 9/10. On the upside, I have to acknowledge the help I received from Alexis and Brandy in the sales department. They went above and beyond trying to help me get my delivery on time, and when it turned out that wasn't possible, Brandy made sure to offer accessories compatible with our playset to apologize for the inconvenience. I would recommend this company if they changed their shipping company.

My opinion is more rock solid after reading all the following reviews!…read more So after my lengthy experience with this dishonest company I will never use them again for bulk shirt ordering, let me explain... I placed an order for some bulk shirt items and didn't think anything of it having done this with other companies many times before for years. This company had a shirt I wanted to try and I took a gamble buying it and boy was it a bad one! As I waited for my order to arrive it was around 2 week's that I questioned about the location of my order. Again not thinking about it I called and was told it was lost and the shipping information noted that it was delivered to the east coast somewhere. So this was the start to finding the levels of discourteous patterns I would discover about them over time. Again I had to call back and dreading this it took everything out of me to do it but I needed these items as my customers where expecting delivery. My package was located and after it arrived very late, the order was inventoried to find that one of the items sent was wrong. So now you can imagine my anxiety at this point of having to yet call again and listen to the sharp, and overbearing agent that cannot be told otherwise. I had no idea my day was about to go sideways since the first run in with this guy. I know I'm stuck having to waste my time with this poor representative of a human but he did send out a replacement after pulling some teeth and his instructions were to send back the other item as soon as this one arrived and they would take care of the rest as it would be considered an even exchange. So I believed him and this was an even bigger mistake that given this company my business. This was too good to be true. 3 months later I was charged for this item including shipping. There was no communication from them or a shipping label ever provided for the return. So here we are; items ordered, lost, found, replaced but with underhanded conditions and now a company that is guilty of unauthorized fraudulent charges. So I can't do this anymore, I had to call in to put all this together but as expected it what a mistake. I was told I would not receive a refund and they would not take back the original unused item and so NO refund would be issued. So it's not surprising that others have experienced this push back with this mom & pop outfit. They are rude, dishonest, and misleading. The good news is there are other options out there with higher quality products and far better customer service so all I can do is tell others of my exhausting experiences with this poor company. They also offer no push back or at least a positive reciprocating conversation that doesn't end in utter frustration.

They are right about one thing- the shirts ship fast…read more But if you have to return them- FORGET IT. The refund takes 3-4 weeks. Mines been 5 weeks total now, and after speaking to a very rude representative, "John", I'm severely annoyed. You are supposed to issue a tracking number with your return. I had asked the postal lady to do that (not knowing I was supposed to get a copy), and I assumed it was on the box. So now that I don't have this number, my refund has been delayed, and I was told I would receive it on Monday - Wednesday. And now it's Wednesday - Friday, and now it could be another week or two. I'M SO OVER IT. Especially because this rep was literally just saying on the phone "well you didn't give us a tracking number, so there's nothing I can do" Not a "sorry, I've emailed multiple people, with no response, I'm trying." it just automatically goes to him being frustrated with me because there was no tracking number. "well we sent you the instructions in the email" so annoyed. Very rude. I just want my money back. Worst service ever.

WOW - worst service I've ever experienced…read more If you have a schedule to follow, don't plan on it with this company. They have now missed 3 appointments with me where I have cancelled half a day's work to be available for them, and they're blaming me. READ ON, because it really gets funny with how stupid this person who answers the phone thinks I am. 1st - we had an appointment for our stove to be looked at almost a month ago, and they missed the first appointment we had scheduled on the books because they said we didn't reply to a text message that they never sent. So we had to rebook our first appointment. 2nd - we booked an appointment for last week to install the part, and when I waited around and called at the end of my time window, I was told that the owner had some emergency and they tried contacting me via text and phone call, but I didn't respond. When I asked what number they called & texted from, they gave me 2 phone numbers. I looked them both in my phone call and text history over the past month, and there is nothing there from them. Thinking maybe they had my number wrong, I verified they had it correct, and they did have my phone number. So I booked an appointment for today, in the morning time so I can get to work this afternoon, and confirmed it and added the time to my calendar last week while on the phone with them to make sure we didn't miss it. Today comes and no one shows up. So I call the company, and the same lady answered from last time, again tells me it's my fault they missed their appointment. NOW GET THIS She told me I didn't respond to messages to confirm. I confirmed while on the phone last week with her. But also to prove my point, I asked her to confirm when she sent the message because I'm not seeing them on my phone at all, yet again. She said, "it's her personal phone she sent them from and she deletes them right after sending them so she can't tell me when she sent me the messages. EVEN FUNNIER She told me that someone showed up at my door last Friday to fix the stove and I wasn't there. I didn't have an appointment last Friday, I had an appointment for today, and she's acting like I missed my appointment last Friday when she's agreeing with me that I didn't have an appointment last week, but had 1 for today. She then accused me of not responding to messages and that's why they showed up last Friday at random. Because they had an appointment cancellation, so they tried showing up here, and because I wasn't here at a time I did NOT have an appointment for, it's somehow my fault I missed them. Again, I asked her to tell me dates and times she sent messages and called, because they're not on my phone history, and she can't give me dates and times at all. So now here I sit with my stove still broken 3 weeks after our initial appointment, and I'm going to find another company to come fix my stove.

I bought an ice maker and a washer from these guys. What a great experience. Customer service was…read moregreat. I interacted with Aubrey and then Todd and Justin. They were all professional and very informative and helpful. I will call them any time I need help with appliances. Highly recommend!

I used Galaxie Lighting when we remolded our kitchen. AnJanae was amazing to work with. I was very…read moreindecisive about what lights I wanted. She sat down with me and patiently helped me find the perfect lights for my kitchen. She helped me stay in budget which made my husband happy too. Thanks to Galaxie Lighting I could not be happier with my lights. I will definitely be using Galaxie Lighting for all my future lighting needs.

We used Galaxie lighting when we finished our basement! It was an amazing experience. Not only did…read morewe get quality products but we got a FREE design consultation. During the consult, she helped me pair lights for different rooms that were interesting and not matchy matchy to each other but complimented each other well. She guided me on finding timeless designs and she stayed within our budget! We felt like we got great service, great product at a great price. I felt like a priority to them and they called multiple times to follow up on my installation. The products were so much better quality than I could have found on Amazon or wayfair- most of them had different metal trim pieces so I can switch from chrome to gold or black as my taste and styles change! Lastly we measured a room wrong and choose a wrong type of bedroom fan. I called, they switched my product out overnight and free of charge. Their priority was my satisfaction!​

Marina, their sales and service rep, makes going to this store all the way worth it! She provided…read moreamazingly efficient, personalized service that I really appreciated today. Besides the good service, she was very personable and did it all with a smile (and a joke!) I will drive from Cache County to use this store in the future because of her!

I wanted to buy a Miele vacuum for Mother's Day and decided to shop locally instead of using…read moreAmazon. This was a great decision. Marina gave me a crash course on my various options, gave me a great deal, and threw in a few extras. I knew I would be getting a superb vacuum, I didn't know the service would be outstanding. I'm particularly happy knowing that if I ever have an issue with it, I can visit Marina at a local store. Highly recommended.

We ordered material from them and it took almost 2 weeks to get. THey sent it to our address and…read morethe person could not find it so they sent it back. I asked them where the package was and they said "it's not our responsibility once it's in the mail." Meaning they don't guarantee their product. I then found the package to have been sent back to their location. I said I would continue business if they over nighted it. I was told that was ok and then the next morning (when I'm expecting the package) they decided to tell us hey won't over night it. It's been 2 weeks and their customer service people say it's not their responsibility. This is the worse place to do business with. Please order your lash stuff from another brand. They are unprofessional and it's unacceptable.

I absolutely love these products. They are consistent and of the greatest quality. They're shipping…read moregoes out the same day and I typically get it within 3 days. The staff are so wonderful to deal with, great customer service and just amazing products. Highly recommend!!!