My opinion is more rock solid after reading all the following reviews! So after my lengthy experience with this dishonest company I will never use them again for bulk shirt ordering, let me explain... I placed an order for some bulk shirt items and didn't think anything of it having done this with other companies many times before for years. This company had a shirt I wanted to try and I took a gamble buying it and boy was it a bad one! As I waited for my order to arrive it was around 2 week's that I questioned about the location of my order. Again not thinking about it I called and was told it was lost and the shipping information noted that it was delivered to the east coast somewhere. So this was the start to finding the levels of discourteous patterns I would discover about them over time. Again I had to call back and dreading this it took everything out of me to do it but I needed these items as my customers where expecting delivery. My package was located and after it arrived very late, the order was inventoried to find that one of the items sent was wrong. So now you can imagine my anxiety at this point of having to yet call again and listen to the sharp, and overbearing agent that cannot be told otherwise. I had no idea my day was about to go sideways since the first run in with this guy. I know I'm stuck having to waste my time with this poor representative of a human but he did send out a replacement after pulling some teeth and his instructions were to send back the other item as soon as this one arrived and they would take care of the rest as it would be considered an even exchange. So I believed him and this was an even bigger mistake that given this company my business. This was too good to be true. 3 months later I was charged for this item including shipping. There was no communication from them or a shipping label ever provided for the return. So here we are; items ordered, lost, found, replaced but with underhanded conditions and now a company that is guilty of unauthorized fraudulent charges. So I can't do this anymore, I had to call in to put all this together but as expected it what a mistake. I was told I would not receive a refund and they would not take back the original unused item and so NO refund would be issued. So it's not surprising that others have experienced this push back with this mom & pop outfit. They are rude, dishonest, and misleading. The good news is there are other options out there with higher quality products and far better customer service so all I can do is tell others of my exhausting experiences with this poor company. They also offer no push back or at least a positive reciprocating conversation that doesn't end in utter frustration. read more

They are right about one thing- the shirts ship fast. But if you have to return them- FORGET IT. The refund takes 3-4 weeks. Mines been 5 weeks total now, and after speaking to a very rude representative, "John", I'm severely annoyed. You are supposed to issue a tracking number with your return. I had asked the postal lady to do that (not knowing I was supposed to get a copy), and I assumed it was on the box. So now that I don't have this number, my refund has been delayed, and I was told I would receive it on Monday - Wednesday. And now it's Wednesday - Friday, and now it could be another week or two. I'M SO OVER IT. Especially because this rep was literally just saying on the phone "well you didn't give us a tracking number, so there's nothing I can do" Not a "sorry, I've emailed multiple people, with no response, I'm trying." it just automatically goes to him being frustrated with me because there was no tracking number. "well we sent you the instructions in the email" so annoyed. Very rude. I just want my money back. Worst service ever. read more

I am unsure about why everyone has left negative reviews. I ordered several things, and they arrived the NEXT day. No kidding. Yes, shipping is about $13, but if you order over $125 - it's FREE. Totally free, no strings attached. I ordered several shirts, a couple of hats, a bag, and an apron... and all of it was exactly what I was expecting! All I can say is that this company is professional, and quick! read more

We have made Outlet Shirts our "go-to" store for company logo apparel. They have a great selection and do a very nice job with the logo embroidery. They're always willing to work with you on custom orders. It's much more than just a website store. read more

Outstanding customer service! Didn't get the product I wanted because it was discontinued, but outletshirts processed my refund super fast and kept me informed every step of the way. I will definitely be using them more often! read more

After waiting 4 weeks for a refund, I got the run around from this business so I had to complain to PayPal and then threaten that I would file a mail fraud claim to get my refund. Their shipping charges are excessive and PayPal agreed - $12.95 to ship a shirt in nothing more than a plastic mailing envelope. And, of course I wasn't re-embursed for the shipping. LOOK ELSEWHERE TO BUY!!!!! read more

This company is absolutely horrible! The product that we purchased was of the worst quality I have ever seen. When I returned it they wanted to charge a restocking fee. (nothing was personalized) I explained that I was not willing to pay a restocking fee since I wasn't returning it due to not wanting it, I was misled by their website and product description. They stated we could place another order and would not be charged a restocking fee but they could not have the product to us in 3 weeks as needed. I am disputing the charge because this is just wrong! read more

I have purchased from them several times and had to make returns as well. I have always been satisfied with their products, prices, and quick shipping. When I had to make a return I was also satisfied. I wasn't credited as quickly as I received my order (that would be unrealistic to expect), the issue was taken care of in a timely and acceptable manner. Customer services reps are friendly and helpful. read more

I do all my apparel ordering for my general contracting company; Gordon was such a pleasure to work with and was in constant communication every step of the way. The products came on time and were of quality. Highly recommended, very easy to work with. read more

I do the apparel orders for my general contracting company and Gordon with Outletshirts.com has been great to work with. He checks in with you with every detail from the different colors of the stitching to adjustments in your order every step of the way. The products came in timely and he makes sure if you're happy with your order. The quality of the stitching turned out awesome. We've done two rounds of apparel orders with them already and plan to continue for future purchases DEFINITELY. read more

I ordered some shirts on outletshirts.com recently, and I am very pleased with the service and product. I did need to return a few shirts that ended up being too large, and I didn't have any problem with the return. I will order with this company next time I have a reunion. Thanks! read more