As I am 80 with several health challenges, the idea of a walk in tub was very appealing. As my wife began to develop knee problems, it gained momentum. Out preliminary investigation was discouraging as the price was going to be several thousand dollars more than we wanted to spend. As we are members of AMAC, we were pleased to see TheraTub mentioned in the monthly publication.
Out initial contact with TheraTub was with Jay and he was extremely helpful He answered all of our preliminary questions in that first phone call, along with giving us pricing information. Maybe this idea would all work out! We had looked at some houses (we live in a 55+community) and my wife was NOT impressed with the walk ins she saw. She liked the looks of the TheraTub straight off!
After a couple of months mulling where it would best go in the house, etc. We had a few final questions. A joint call session with Jay resolved all those and we scheduled the installation. M
The best was yet to come! Although the installers wanted to finish up in Texas on Thursday, that was going to be difficult for us. We had a number of appointments scheduled Thursday morning, but they asked what would work for us. We said after 2:00 PM and they said "no problem". They would arrive at 2:00 PM and leave for Florida about 5:30. What? Remove the old tub, install the new one and be gone in 3 1/2 hours? We had some images that were a bit scary. Nothing to worry about. Randy and his two young helpers arrived promptly at 1:55, did the work, showed us how to operate the new tub, hauled the old tub off with them and departed at 5:30 PM. I asked him how they did that and he said with a grin, "I've installed two before.".
Now, that they are gone, how do we like the tub? Well, to tell the truth, the jets a just a bit wimpy. Other than that the tub is dream. I called Jay and explained my wife would like a bit more force from the jets. He said he didn't think that would be a problem as the jets are powered by a ¾ HP pump. Their supplier makes a 1 HP pump and a 1 1/2 HP pump and it should be a simple swap, out. He called yesterday and asked which we would prefer, and they are getting prices for us to choose from.
Our current view is that TheraTub is the kind of company we would all like to do business with. Honest sales folks, efficient installers who left our home as they found it with the new tub installed, and customer service that wants to please the customer. Just what we wanted!
Don and Barbara M read more