UPDATE: 5 years post pool- install with this absolute NIGHTMARE of a company. We still deal with UNEVEN FOUNTAINS because they admitted to skimping out on plumbing and putting our deck jets on one plumbing line with one valve instead of 2, meaning the first fountain closest to the valve gets all the pressure and the second one is very noticeably lower in height because it gets less pressure. Our feet continue to get TORN UP in the pool because they sold us the pebble sheen but put in something MUCH COURSER which destroys everyone's feet. The bottom is SO SO ROUGH! Our concrete continues to be a huge issue and we will eventually have to have it redone or add a French drain because it is SO UNEVEN on one side that rain just sits and creates a complete mess! The roof they put in continues to leak like crazy as it did immediately after completion. People that come over to our home are appalled at the work of this company! I invite anyone and everyone over to see the complete CRAP work of this company! I am shocked they are still in business! read more

We had an amazing experience with Patio Pools. From the very beginning, the attention to detail was great. Nancy spent a lot of time assisting with the design, which was complicated at times, but she stuck with us through multiple changes. Despite a slight delay with our paver delivery, the entire construction project moved swiftly. Patio's foremen were here to check on us throughout the process and answer and questions. Once the pool was filled, JP from Carefree spent an hour explaining everything we needed to know about our system and maintenance. We went with Patio because our neighbor recommended the company, and I would recommend Patio to the next family looking to build a pool. Here is a photo of my daughter helping us fill it! read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

Patio pools...I have only good things to say about them... reasonably priced, excellent on schedule and quality...and very accommodating...my pool is in warranty now..and don't see any issues so far... Kudos to salesperson Thomas and Construction manager Matt for being on top of every issue and providing the prompt resolution. Very informed pool building process... read more

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If I could leave zero stars, I would. Working with Patio Pools has been a horrible experience. Their work was significantly delayed without reasonable excuse despite promises that it would be completed quickly (seven months later we are still trying to have things completed), our pavers sunk in causing my toddler to almost have a serious injury, they left waste in our yard for months on end making our property an eye sore, they destroyed our personal property and refuse to reimburse us for their damage, and their back office has treated us with complete disrespect. Please feel free to reach out to me directly for more information. I do not want any other consumers to fall victim to this company the way we did. read more

**BUYER BEWARE*** Unless you want empty promises, shoddy worksmanship, extensive delays caused by laziness, a staff that will chastise and demean you (including bullying a pregnant woman), have thousands of dollars of your personal property destroyed without compensation, and refusing to honor promises in a written contract that have been paid for, then stay far far away from Patio Pools. While their sales department is excellent, everything else is a disaster. Please feel free to reach out to me and I will happily share our awful experience in further detail and all documents (including emails with their VP Gina Schrader refusing to perform work paid for) showing all of the terrible things they did that are described above. If you want a company that actually cares about their customers and will not screw you over, I strongly urge you to choose any other company. read more

Sprayed concrete on my neighbor's roof and his driveway pavers. I communicated the problem and emailed the estimates to have it fixed and then nothing. Patio pools said the concrete company has insurance and they'll fix it but never forwarded the emails to the concrete company. I don't know who the concrete company is - I only dealt with patio pools. Nothing has been done in months and it's thousands of dollars of damage. Busted the pipe to my well and the drain pipe from my water filter. Zero help to get it fixed. Cut the frontier internet wire twice too. A lot of damage and headaches. read more

Patio Pools came very highly recommended to us so we did not bother to shop around. We wanted the best. Our salesman, Thomas was great and very helpful. He met us at the house the day we closed on the sale and helped us design our dream outdoor space. The install was done within a reasonable timeframe and the quality is top notch. read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

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Wow...we couldn't be happier! From the very first meeting in which Matt helped us design the perfect pool to project completion and "Pool School" the experience was a pleasure. The Patio Pools team has the construction process down to an art form and has great communication with both the homeowners and subs. From start to finish the process was 5 months (including permits and COVID material delays) and from breaking ground it was 3 months. We have recommend them to several friends and if we ever have another pool built they hands down will be our choice. read more

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We had the best experience with Patio Pools. They delivered our dream pool in under 80 days. Nancy helped with the design and provided us a 3-D video of our design. The construction team communicated well and we were provided a detailed time-line of what to expect step by step. All the contractors arrived timely and were professional and courteous. We couldn't have asked for a better product. Our new pool, patio deck and screen enclosure look beautiful! read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

Awful service, run from this company !!!Misleading, non-responsive terrible workmanship and customer service . Caution they want all their money up front! Why ? Because of they know they would never get paid for a job if they didn't . Truth!!! read more

Our backyard paradise! We can't say enough wonderful things about the amazing job Patio Pools provides us! From the first meeting with Nancy we knew this was the company. Not only did they deliver on all promises made, they completed our Island Oasis in sooner than expected! We highly recommend them to anyone looking for excellent quality work, with an attentive, polite and wonderful staff! read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

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Simply THE BEST! I can not recommend Patio Pools enough. The contractors they use, speed in which they work and ease of process are all top notch. Our pool from start to finish took about 35 days, we have neighbors using other pool builders going on 3-6 month build times. Everyone has been a pleasure to work with and I still stop in weekly to have my water tested and purchase chemicals as needed. Their retail store is cheaper than others, I price checked against competitors. Warranty has also been great for the minor issues that have come up after completion. Don't go anywhere else just trust me, Patio Pools is the way to get your pool done right! read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

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We started researching pool companies and after talking to 5 companies we picked Patio Pools. They listened and helped us build a pool we wanted instead of trying to steer us to their preferences to make it easier for them. Every time we asked a question along the way they answered us. We worked with Matt and he was awesome. After our pool was done he came over on his own free time and help us set up and acid wash the deck so we could have it ready for Super Bowl. read more

We started our relationship with Patio Pools in Sept 2018;)! Our delay was Pasco County permits because of our specific property, nothing to do with Patio pools. Our permit finally came through end of November 2018. Right after Thanksgiving break Patio Pools got started!!! They were organizing and had all their Sub-Contractors lines up and scheduled, one after another... NO Waiting around and guessing who's coming this week. Even during the Christmas holidays and New Years someone was working!!! Our beautiful pool was completed 1st wk of January, final Inspection was January 11. Super easy company to work with!!! Keep In contact with Paulie, Matt and Gina and you can't go wrong. In my opinion, I would highly recommend their pool building services!!! Lis P. read more

Patio Pools - Just perfect! - Hot Tub & Pool Near Me - Tampa, Florida

We love Patio Pools! From the first design meeting to our first swim, and to this day we highly recommend Patio Pools!

If no stars or negative star ratings were allowed, Patio Pools would have gotten negative ratings. Final changes to our design never made it to the final drawing. Nancy lied and said Olympus pools is going out of business to finalize a contract. The owner is argumentative and offered our deposit back when we called them out on the lies. Workmanship is that of a 1st grader at best. From the rebar installer fishing in my pond and neglecting the quality of work expected.. to their tile/coping hack job.. this company is a complete joke. Best of all... the warranty manager Gina uses every tactic to deflect any warranty concerns. My pool interior is pitting and crumbling and she refers to the warranty stating this is normal. DO NOT...I REPEAT.. DO NOT WASTE YOUR MONEY ON THEIR PRODUCT OR SERVICE!! Dig a hole and fill it with water yourself if you're that desperate, but DO NOT use this company. read more

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We signed with Patio pools in feb 2021 with the impression that the entire job would be completely hands off and to our expectations. Our friends who recommended/referred us are still awaiting the $100 referral (for a new pool) that was advised to be provided by the sales consultant. This review is being provided upon the documentation that Patio Pools has requested customer feedback. We had some special requests which were promised upon when we signed the dotted line that became a little blurry during the construction. We were made to believe we were receiving a quality custom pool but in the end we would say it's definitely custom but pretty standard in quality. The pool finish was very messy, stained numerous coping and pavers which the warranty team did address but we have also hired a paver sealing company to fix ones they missed. The interior finish wasn't as smooth as we had expected and just seemed sloppy to our expectation. To top it off, we had to brush our pool twice a day for a month in order for the finish to "cure" properly to not void the warranty. If we had an option for "Pebble-tech", allegedly that would not have been necessary. We did have many custom requests, a tear down of our old patio/construction of a brand new patio area and roof, a sun shelf, a bench around the one side of the pool and a raised spa. The hot tub and how the jets are installed were not explained initially and we were not aware that the therapy jets would be exposed on the exterior and are extremely noisy. We compared with friends who went with other builders and their jets were installed underground or away from the spa so they didn't have this issue. When brought up during the build we were advised this is how Patio Pools does their spas so just be aware if you are looking to install a spa. Please know that Patio Pools does make an effort to keep the customer happy but can only do so much within their control. They do contract out much of the work to other companies and you are required to check on them and make sure you ask questions or have them pick up materials as we had to ask Patio Pools to come out numerous times to pick up items that should have been cleaned up. The "final cleanup" that is supposed to be done before the interior pool finish is completed was done way too early on our build. It was done prior to the cage of the pool being installed which left us with aluminum metal shards on our brand new patio in between the pavers, trash and metal debris in the bottom of the pool, glass tile pieces in our yard, concrete runoff from the footers and pool finish. This was later addressed but merely subpar compared to what we had expected based on our conversations from a sales rep and the super intendant. The tile we initially chose we were later told that their installers would not install as it didn't follow the proper conditions, this was not an issue for us but we were told weeks after our initial choice and the week of the installation date. I did have to take a day off work to travel to 4 different tile companies in the Tampa area to locate tile that was in stock and not delay our build process. We followed up with numerous individuals in the company during our entire process and asked a ton of questions. I cannot stress enough to do your research and make sure to constantly check in on the progress to confirm you are receiving the items you ordered and envisioned. As for the retail store, everyone there is super accommodating, knowledgeable and helpful to all new pool owners! We are pleased with the end result, however if we hadn't felt rushed with making a decision on choosing a company before prices changed we may have gone with someone else. All in all - Average company - 3 Stars. read more

In-ground pool install with screened enclosure in the last 2-3 years. Patio did some things well and others not so much. Waiting 2+ years before writing my review provides a longer-term assessment of a significant construction project. This is the 2nd pool I've had installed in Florida (2 different companies). I'm not a pool expert. I am an engineer with years of process and quality control experience. I know how manufacturing works and I'm reasonably knowledgeable about pool construction. If I had a break from work, I would have seriously considered doing this myself (with help). The good: Sales (Matthew) - quoting & design assistance - electrical subcontractor - plumbing subcontractor - permitting process - very fast project start - mostly on schedule - resolution of cosmetic issues - dig/grade phase project manager (good communication and presence). After 2+ years, the pool looks good and hasn't had any equipment issues. The not-so-good:Damaged coping bricks - rusting cage screws - skimmer basket - pool cage subcontractor - pool dig depth and direction - acrylic deck coating - finish phases project manager (Matt). Specific items of concern: · Pool was not dug to the correct depth per engineering drawings. It wasn't visually obvious during construction but it's quite noticeable when in the pool. · Coping bricks were badly scuffed/scraped as subcontractor crews neglected to prevent equipment from dragging on them. There was no fix other than replacement which would have involved a tear down. Patio agreed to assist with a solution I proposed but it permanently altered the color of the coping bricks significantly. Satisfactory solution but this was 100% avoidable. · Acrylic decking looked great for a while. It has since cracked along the deco-drain seam and two years later, I have multiple large patches of acrylic coating lifting. Warranty is 1 year. This will need to be pulled up and re-coated at my expense. · Skimmer basket / floating Weir - not a genuine Pentair product. Weir would constantly get stuck and cause pool pump to choke out and reset. I replaced with a Pentair part and haven't had a single incident. Patio provided a knock-off part that was clearly inferior to Pentair. · Subcontractor crews used my patio furniture to rest on and left trash in an area of my yard that is designated as a preserve. This is not okay. · The engineering paperwork package was rarely referenced by any of the subcontractors. Some of the outcomes of their work reflected this lack of attention to detail. · My pool required a small wall due to yard slope. The cement looks rough. Instead of using plywood to form a smooth wall, they used 2" x 8" boards stacked horizontally. The boards were not even and the wall shows it. Trying to make the wall aesthetically pleasing is not an easy task. It looks lousy. I will be fixing soon as I cannot stand the appearance. · Project Manager - Final Construction phase (Matt). I usually avoid calling out anyone by name but this guy was a problem. He was rarely present and his crews worked unsupervised for most of the project. When he was present, he was rude. According to Matt, any concerns that were brought up during construction would be resolved as part of the warranty process. Fix it later when little problems become bigger. Genius. When a customer is dropping $50K+ on a project, you ought to be professional, courteous, and full of information. Matt was anything but. · Lightning Aluminum (screened cage): The low point of the project. Two guys took 4 weeks to install my cage and get it passed by county inspection. During a previous pool install, I had 3 guys install a larger cage in one day that passed inspection on the 1st try. Lightning was unbelievably slow and failed multiple inspections. Embarrassing. They used incorrect screw quantities in brackets and didn't bother to read the inspectors write-up to know what to fix. Cage doors have large bottom gaps and the gutters were routed poorly. I finished caulking the cage! Why are these companies putting screws that rust near any pool? Salt and chlorine are both corrosive. read more

Patio Pools did an outstanding job building our dream pool. It only took them about 5-6 weeks, due to weather, to complete our pool. Nancy did a great job walking us through the contract and pool design process. When I went into the store Gena was very helpful with my warranty questions, and Robert did an amazing job teaching me about my equipment. Since I've never owned a pool before, this was a great big help. Overall I would recommend Patio Pools to anybody looking to get a great pool built in a reasonable timeframe and a good budget. read more

The crew at Patio Pools were amazing to work with. Being the first time building a pool, I was very sketical and proceeded with caution considering the changes in the industry. From the first time I spoke with Matt Jr., I knew they were the company for me. Matt walked me through every possible scenario during the design and had an extreme amount of patience answering my million questions. Upon signing the contract and permitting the crew was immediately out to begin work. Through the process I was informed every step of the way of what to expect and what was going to be happening next. The site managers were always available by phone and even responded to my texts in the evenings. All the crews were sincere and had no problem with me asking questions. I was very pleased with the outcome. My only issue is a few of the pavers are rocking a bit after settling. Big deal. I'm sure guys will have no issue addressing this. I'm not even worried about it. After the build, i had pool school with JP. He taught me so much. This is my first pool so I was a bit overwhelmed with understanding how to properly operate and maintain the equipment. I was extremely confident when he left. And to make things even better, the guys in the store are amazing. Rob is practically a dinosaur in the industry and lets just say he knows a lot about pool chemistry and how to properly care for your investment. He was wonderful to work with. I will gladly drive a little extra to support this family owned business. They have my utmost respect and support. read more

This is a horrible pool company avoid at all cost. Do your research, the pool they built for us has cost us $20,000 in repairs and a lot of longterm anxiety. read more

Highly recommend Patio! This is the second pool I've built in the last five years my experience was exceptional especially when you consider all pool builders are are swamped and dealing with COVID delays. A number of companies were so busy they wouldn't even call us back. My permits were returned in three weeks and even though we experienced minor material delays, Patio was very communicative. There employees and companies they used were top notch and I can't recommend them enough! Build with Patio read more

Patio Pools has been outstanding as we've researched building a pool. They have years of pool building experience and Matthew Messer conveys his extensive knowledge in a manner that makes sense to the rookie or the expert. The proposal from Patio Pools was the most competitive of the reputable pool builders we interviewed. We strongly value organization and they have the process down to a science. Matt is extremely responsive, professional, and friendly. We recommend Patio Pools with full confidence. read more

From the start Patio Pools felt honest and like they weren't trying to upsell and they designed exactly what we asked for. I also liked that it was a family owned and operated business. Every builder works with numerous subcontractors so the quality of those subcontractors and the relationship they have with the builder is important. I felt all the subcontractors (who often work for multiple builders) felt good about Patio and they said good things. That was reassuring when you think about a big hole filled with water adjacent to your house. Someone from Patio stopped by after every significant milestone to check on things. There were a few mistakes along the way that we pointed out and in every case they were rectified promptly. I appreciated that. read more

Patio pools promised a quality pool built in less than 2 months. Although maybe a bit skeptical, I was very impressed with their communication and decided to give them the benefit of the doubt. We were not disappointed! Patio pools more than delivered on their promise. From beginning to end, the communication was stellar, and the crews were quickly scheduled making the project flow smoothly. The end result is an amazingly beautiful pool that was completed in 5 weeks. We will recommend patio pools over and over again! read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

Patio Pools built a beautiful pool for me, in record time! The entire crew was knowledgeable and professional. We love our pool!

Patio pools finished our pool just as they promised , within 2 months. Pool looks great.. we had problem with turning spa on for more than 2 months but that was taken care. Would recommend to others as well. read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

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We had our pool built by Patio Pools, it was completed this past February. The entire process from sales to design to construction was a pleasant experience, they are response and professional. read more

Building our backyard pool with Patio Pools was an amazing experience. They worked with us for months (on our timeline) to get the design just right, were extremely helpful in answering questions and providing options, and always maintained a positive can-do attitude. Once the project began, their teams worked quickly and at a very high level of quality. The entire 14,000 gallon pool with oversized deck and lanai took just 5 weeks from dig to water-in-pool; incredible. All the teams (dig team, concrete, patio, tile, lanai, etc) that came to work said the same thing - "patio pools gets it done". Even when we decided to change our tile choice on the spa after some of it had already been put in place, Patio Pools made the change happen at nominal cost, stayed on schedule, and showed a commitment to making things perfect that I so appreciated. Special shout out to Matt, Paul and Kenny, who provided non-stop A+ service. Our kids are in this 7 days a week, and we couldn't be happier. read more

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I love Patio Pools and is very thankful for the amazing and educational service they provide. I've been coming here for 3 years now and as a new home owner with a pool this place is a life saver. I get everything needed for my pool here at very reasonably price. Robert and victor are life savers. Ask them about the customer who sat on her filter to close it tight! Lol. I have nothing but good things to say. 10% discount on everything for those who pay the annual fee or they they build your pool. Thanks to Robert and Victor I've become somewhat of a pool expert read more

Patio Pools did an excellent job with our pool. We can now finally enjoy our backyard to the fullest. Their service and timeliness I'm getting things done was on point. The only thing that we would've appreciated more was communication as to when workers would be dropping by to work out in the back. Other than superb service. read more

Patio Pools - Hot Tub & Pool Near Me - Tampa, Florida

I can't be happier with how the project of my pool went. Just as Nancy explained it 6 to 8 weeks. All workers that came to my property respectful and did an amazing job. I will recommend Patio Pools to anyone. Who. Is looking to get a pool installed with no issues or problems in a fast curious schedule. read more

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I chose Patio Pools for different reasons, however one of the main ones was about how passionate Matt my sales representative spoke about the family owned company. Matt explained every detail, answer many questions and made some awesome suggestions based on our needs. He talk me into getting a quartz finish because it was much more kid/family friendly and not so rough on our feet. Patio is a great company, they deliver quality products and their staff are pretty friendly. Pool construction could be a bit overwhelming and the communication could be better, but overall we are very happy we choose Patio Pools and we are enjoying a beautiful pool. read more

We contracted with Patio Pools to refinish our 25-year-old pool. They sub-contracted with an independent contractor to do the prep work, and with Florida Pool Finishers to do the surface. The job was started in February. It is now September and our pool surface has dark spots all over it, and they're multiplying. This is the story with photos of the bad job that they both did on our pool, and the horrible job they have done to this point standing behind their work and warranty. https://www.facebook.com/kim.hazelton.14/posts/10213713631699066?__tn__=K-R read more

Patio Pools was recommended to me and I saw all the good reviews. But, have been left disappointed. They resurfaced my pool, added entry bench, therapy bench, 4 jets, a new light, plus did my huge deck in pavers last year. One of the issues I have is flooding in my screened in patio (which has gutters) from the rain. I told them I needed excellent drainage. They installed a 2 in deco drain with a non-removable cover that's now filled with leaves. I've emailed and texted photos and videos and no response. I just want them to put in 4-6 deco drains which have removable tops. But, they are not responding. A jet is now not working and I sent an email today. Let's see if they respond... read more

The worst. The lady on the phone hung up on us and when we came to store, the gentleman denied this ever happening and said they would be closed for two weeks?!? read more

Five Star Service!!! So happy we chose Patio Pools to put our dream pool in. Flawless process from start to finish. We got bids from 6 pool companies and Matt sold us on Patio Pools. He walked us thru the entire process step by step so we understood everything. All crews in and out were great. The process went smooth and in the timely manner we were promised. The end result is beautiful! We love our pool and so happy we choose Patio, they were amazing!! read more

Patio Pools installed our pool Oct - Dec 2016. They worked one on one with us to custom design the exact pool that we wanted. Their bid was competitive with the others that I received, but they offered the highest level of customization and the quickest build schedule. We were happy with all aspects of the pool build from start to finish. read more

DO NOT USE PATIO POOLS FOR A REMODEL. Run as far away as you can from Patio Pools. Worst company we have ever dealt with. We contracted with Patio Pools in November 2019 for a full pool remodel (add sun shelf, add in pool umbrella holder, refinish interior) and it's been nothing but issues ever since. Their contract (shame on us for trusting them) is so one-sided. Instead, we will likely be paying another local company to fix Patio Pool's screw ups. They will never show up on time, their sub-contractors don't show up on time and forget about their "warranty" because it's useless. I have dates and times of all communications with everyone from Matt to Jina in their office and NOT ONE PERSON is helpful or even useful in resolving anything. We have an umbrella that wobbles in any direction over 6" each way and frankly, looks rigged at best. They don't care that the work is shoddy and state that's what they install in all pools so basically, deal with it even though their own worker (Kenny) came out to see it and stated it didn't look right to him. The umbrella holder is missing a cap too but no one there seems to want to admit that either. The pool finish (which was blown by a subcontractor in the DARK literally) is rough in far too many spots and not even around tile edges. They came to smooth wavy stairs and a few of the finish areas one time and broke tiles while they were doing so resulting in our pool having to be partially drained again to fix tiles. We'd call them out again to smooth edges but we're scared of the additional damage they'd do. The finish coating is still (7 months later) a splotchy mess but every time we asked, we were told it takes time and will even out. I'm guessing at this point, that's not going to happen. No amount of daily brushing seems to help. We received a warning from the Hillsborough Environmental Protection Commission for how they drained our pool and kept the pump running to keep is drained for weeks and even after telling them what the warning was, they turned around and partially drained our pool improperly again. Overall, what I'm saying is this - DO NOT CHOOSE PATIO POOLS UNLESS YOU LIKE SUBPAR WORK, HORRIBLE CUSTOMER SERVICE AND A USELESS WARRANTY! read more

These guys are super helpful, especially Robert. We bought a house and the pool situation was less than ideal and within a week it was back on track without ever having to pay someone to come out to her home. Bring pictures and they will diagnose your problems in their store and get you up and running (even when you have not the first clue about how to care for a pool). read more