About Face Cabinetry recently completed a kitchen and bath project and I'd like to add my personal…read moreperspective regarding the final outcome. While we did incur some challenges throughout the process, the final product turned out to be quite beautiful in my eyes. The kitchen is now light, bright and elegant, and the new built counter height master bath vanities are great, with lots of new drawers for storage. We did incur some additional delays that also were not of their doing, such as faucets that did not arrive on time or without essential parts. Chris and his team worked patiently through the process to final completion, and did so in a responsive, professional manner; always pleasant to work with. Bottom line, in my view, the value proposition that About Face Cabinetry offers is excellent. I would recommend and would be pleased to hire them again.

My wife's dream kitchen/bath remodel by About Face Cabinetry turned into a nightmare. I would not…read morerecommend them to anyone. Chris only came on site several times during the 1-week project and never really inspected the work. The quality of workmanship on the installation was very substandard. The job included 1) replacement of all kitchen and 3 bathroom counter tops with quartzite stone 2) replacement of all master bath cabinets to 34" height and 3) refacing of all kitchen and master bath cabinets. To begin with the kitchen countertop sections were either measured and/or cut incorrectly and required considerable work to fit. The top section piece was so far off that they had to remove it and cut it down to even the overhang gap all along front of this section. This failed as the variance is still evident. This same section had a chipped edge on the back side, so they simply tried unsuccessfully to grind it out. The intermediate backsplash pieces were cut too high and so when the top section was placed on it and to get it level required spacers for support on the back side because of a ¼" gap. About Face Cabinetry added 2 iron support brackets for only an 8" overhang saying that the stone is so fragile these are required and then simply used white calk to fil the ¼" gap. Several sources for stone support bracket installation requirements provide information showing that support brackets are only required on overhangs greater than 16" not 8". There are 7 cut outs in the intermediate backsplash for electrical outlets so instead of taking these to the shop for proper cut out the sub-contractor Space Granite, LLC used a circular saw on the driveway...yes that's right a circular saw for rectangular cut outs in 30mm stone...to hack out rectangular holes. Needless to say, the saw kerf overcuts in the 4 ¾" high backsplash section in order to cut in 2 ¼"x 4" holes for the electrical outlets severely weakened this section to the point where on the one end the stone broke apart in 2 places. Again, About Face Cabinetry s solution was to patch and glue in these pieces. The saw cut kerfs were so long that they required us to purchase the oversize electrical outlet cover plates in order to cover their shoddy work. They failed to match the intermediate backsplash seam with the lower countertop section seam also. There were gaps at each end of the upper countertop section where it was supposed to meet the walls. These gaps were not even the same width along their length, being ¼" at one end and 3/8" at the other and again the solution was caulk...this time they used white caulk instead of clear like the rest of the places and did not even tool it properly. Finally, they did not cut the backsplash behind the microwave correctly and had to return to cut it after installation on the wall which added unnecessary dust to the house. Now for the cabinet refacing which again shows poor quality work. The glued Formica edge strips are sharp in places and coming unglued. There are seven original wood pieces that they would not cover....approximately 10' x 1/2" of Formica overall. This is a great testament to quality work as you open the doors to show someone, and they see reface vs replace right away. The gaps between cabinet doors are inconsistent and evident. The glued panel below the kitchen sink is still unglued on the left side even after they did their punch list corrections. Please see attached pictures which cannot really capture the detail but will give you an idea of the magnitude of defects. Again, the franchisor Chris was on site day one for a walk thru with the sub-contractors and then we only saw him for an hour or so a day, at which time he did not do any detailed inspections of the work progress. About Face Cabinetry placed a sign on our lawn on day one apparently proud of their work and advertising to our neighbors. Unlike the readers of this post who will have to decide based on my description, and pictures, those seeing the sign will be invited to see for themselves up close About Face Cabinetry work quality.

I would not recommend. They just finished installing countertops, replacing floors and installing…read moresome floating shelves. They were supposed to be done June 10th, but they were done June 29th. For floors and countertops, work was very sloppy and everything was done without care, you had to be on top of them to address any details. Honestly, you are better off paying a little more and less headaches along they way. If you decide to go with them, it will take double the time they say, it will be sloppy work, and you have to get mad at them to get anything done.

My experience wasn't terrible, but unfortunately, it wasn't great either…read more To start on a positive note, Matt was very helpful. He explained the process in detail, made sure we understood each step, and helped us feel included throughout. That part of the service was excellent and much appreciated. However, things took a turn when the installers arrived. From the moment they stepped on site, one of them began complaining--about the sink we purchased, the lack of parking, the sales rep supposedly not informing buyers about issues with dual-mount sinks, and more. Despite the negative attitude, the work was eventually completed... or so we thought. Just as they were about to leave, we noticed only one faucet hole had been cut instead of two. When we pointed it out, the installer returned to fix it, but not without more grumbling and clear frustration. This isn't just about one poor attitude. It's a missed opportunity for your business to ensure customer satisfaction and build long-term loyalty. To the owner and management team: There's great value in following up with customers after an install. A simple call to check in--"Are you satisfied? Can we do better?"--goes a long way. But in our case? Not a single call. No one reached out. It's disappointing and sends the message that once the job is paid for, the relationship ends. If you don't show your customers you care about their business, why should we continue supporting and growing your business.

We couldn't be more pleased with the job your company did for us. Everything from the quote to…read moretoday's finish product was great! Brendon and his crew did a beautiful job for us today. In today's world you don't find many companies that do what hey say they're going to do. You guys are great! Thank you so much! Joel

5 star review isn't near high enough for these guys . Excellent communication, sharp punctuality,…read moreand very polite and professional employees on the install team . Our shop floor came out better than we could have imagined and so happy with the final results . Highly recommend these guys for your floor coating needs residential or commercial !!!

Handymania is literally the best option for any and all home repairs or projects. No matter how…read moresmall or large, they have someone on the team who can take care of your requests. I have been working with them for over 4 years now & I cannot recommend them highly enough. Great service / they get the job done. Great customer service / they are all enjoyable to work with. Trustworthy / feel comfortable with all of the team members who have come out to do the work at both my house & my elderly parents house. Reasonable pricing so you can afford to hire them to take care of those jobs around the house. The process online to get the work started is easy to do & their communication skills are outstanding so you know where you are in the process at all times. And they stand behind their work!! Thanks Dave & all those who are on the team!!

Fixed our issue with a creaky floor then redid terrible caulking and grout jobs left by previous…read morehome owners. All involved have been friendly, knowledgeable, on time, and efficient. Representatives observed proper covid precautions. Rates were surprisingly manageable and matched upfront estimates, or were less than, which we are very thankful for. An A+ company all around, highly recommend.

Very easy to contact and deal with. Went way out of our way to explain the job and gave us a couple…read morevery good alternatives to what we were thinking. They handled all the permitting flawlessly. They kept in frequent contact with us letting us know the timing and status of progress. My wife and I are beyond pleased with the outcome and the level of service they provided. We highly recommend them for anyone wanting to renovate!

Had a 10x36 sun room installed by Signature. They did a great job for a fair price. I would…read morerecommend them if you're looking for concrete or screen enclosure work.

Floor looks amazing and the the representatives were professionals and go out of their way to…read morehelp and answer any question. And if you get what you pay for cheap "epoxy" from a paint can, the same goes with TruGrit, you get, good costumer service, great products, nice finish and in my case a life time warranty...worth every dollar

BEWARE! This company talks a good game and the project looked beautiful when it was completed…read moreinitially. after a year and a half the surface is coming off in many spots. It's like pulling teeth trying to get anything done with the #Warranty from this company. Naturally, the #Warranty they offer isn't worth the paper it's printed on. They offered to redo the top coating on the entire lanai for $1.50 per square foot which would mean another $1500 just after after a year and a half. I referred my neighbor also to this company initially and she's having the same difficulty I am. Although I'm in a precarious situation, I would warn others to go elsewhere for this type of job. I'm still in the process of trying to negotiate with this company and have not called my attorney yet.

Step Up Home Improvements did an amazing job renovating my home, new flooring, painting, and a…read morekitchen remodel. The team was professional, on time, and the quality of work is top-notch. Everything came out beautiful. Highly recommend!

BUYER BEWARE! I purchased my home in 2022 and immediately wanted to remove the bedroom carpet and…read moreadd tile. My home was newer so I was able to find the exact tile as in the dining/living room. Step Up Home Improvements had great reviews, were very prompt in responding, and gave me a reasonable price so I chose them to install my tiles. Pierre Grand was the representative from the company that was my contact for the job. I assumed he would be installing the tile or at least supervising but he was nowhere to be found when the workers came to install the tile. The workers did not speak English so there were multiple issues with not being on the same page. My mistake was assuming the workers would know I wanted the grout lines lined up straight. My wife and I had to continually ask the worker to line up the grout lines evenly and the worker would get noticeably upset. At one point, I was not home and my wife asked him to correct it but he said in broken english "Don't worry, no one will notice it". Since I am conversational in spanish, I rushed home early from work and had him correct it. The above is the main issue I had with the workers/company. They pay very little attention to detail and just try to get the job done and get out. I expressed my concerns to Pierre and he offered me $200 but never received the money. I would NOT recommend this company.

Ashley installed a paver driveway for me, on a very high slope. Had to beat out the old driveway…read morewhich was a hard job. Her crew was polite and courteous and she communicated with me the whole way. Beautiful job, and honorable.