This hardware store is amazing. Small, but seems like they have anything you may need. I was…read moresurprised at the amount of merchandise they had. Went in there for a specific shut off valve, got exactly what I needed and the gentleman that helped me was very knowledgeable about the part I was looking for. I will be coming back to this store to find the things I need. Nothing but industry professionals here. Customer service at its finest. Couldn't be any happier with the experience I had today inside this store. 5 stars all around.

It breaks my heart to have to give such a bad review because I love to help the little independent…read morelocal businesses, but the way I was treated by one person here (every time I come in over many days) is just inexcusable. And I fear he may be the owner which is a shame because the only consequences he will have to experience are some bad reviews and loss of business. First of all, there are other guys that work here who are wonderful and are helpful. One guy has long gray hair and is helpful. Another older gentlemen who has more gray hair, and genuinely likes to help. Then there there is an awful guy with salt and pepper hair, not as much gray as the other guy. You can't miss him because of the scowl on his face and cloud of negative energy that surrounds him. He seems to truly hate his customers! A few day ago I came in to get some screws & I didn't know what I was looking for & needed some help. He pointed to an aisle with hundreds of drawers with various nuts bolts and sizes and said "It's over there". We were literally the only 2 people in the store. I went over and was immediately overwhelmed and confused and asked him to help me. With all the passive aggressive energy inside him he came over, pointed to a couple of drawers and said "you can find it in these drawers. This is why I set this up so you can find it yourself" (there were 8 different sized screws in each drawer) He didn't even look at me to see if I was okay or still needed help but immediately turned around and almost made an exclamation as he blew me off and walked away without ever looking back at me. I also didn't have my glasses because I'm used to the guys who help me grab exactly what I'm asking for without me having to check them. Needless to say, I had a challenging time finding what I needed. After struggling for about 10 minutes I found the very small nut and screw and took them up to him at the counter. I later found out that these run about .35 cents apiece, but he rang nothing up and said "that will be $2". I didn't say anything, but I was astonished and thinking "Wow! a dollar apiece for this tiny screw and nut - they don't need a gun to rob you these days." I got no receipt either. A few days later I came back because I was installing a ceiling fan and didn't know what size a few of the screws were, so I had to get multiple sizes to see which size worked. The gentleman with long gray hair helped me grab 5 bags of different sized screws. (and surprising, the receipt verified that they were, in fact $.35 cents each - I knew it!) I called before coming in and asked and then asked again but I explained my situation and asked if I could return the screws I didn't need and both times it was confirmed that I could. So later I brought back the ones I didn't need and wanted to grab a few more of a different size to try. The other older gentleman with mostly white hair was about to help me when the angry man said "I can help you, it's over here". So he never once looked at me, led me back to the same aisle, opened a drawer, turned and walked away from me without saying a word or giving me the help he offered. And then I went to the counter to check out and I set my bags of screws down and said I needed to return these and in a very snarky and condescending tone he snapped "We do do partial returns!!" I said, "What? You don't do returns?" And he said "NO - you can't return these" and then smirked. I then said "I was told twice, that if I got these to see which ones work that I could return the rest. I called, and I think I actually talked to you. And then I was told again when I bought these." He shook his head with smug anger and disbelief, never looked me in the eye after that and didn't say another word as if to silently scorn me and shame me for having the audacity to challenge him. He set my money down without ever looking up at me, turned and again walked away as if to say "I'm not even gonna look at you". Ok, first of all sir, I come here to your store because I believe in supporting small local businesses. I also come because of the friendly, helpful service of the guys who have been working here for so many decades and genuinely want to help people! I can go to Home Depot and get ignored or helped by people who have no knowledge of what I'm asking about just as easy as I can here in your store. But at Home Depot, I won't pay near as much as you're charging and they will at least treat me with respect, dignity and at least pretend to care about me and what I need. So if you wonder why your business is dwindling? It is because of your seething anger at the world in general and your sour demeanor, your inflated prices and your propensity to gouge people who look like they don't know any better. But is especially because of your arrogant, condescending lack of care and compassion, and for trying to make people feel stupid and insignificant. NO THANK YOU!! - I'd take Home Depot any day of the week over your abuse!!!!!

DJ and Elizabeth are such kind and knowledgeable. DJ really knows his stuff. I came in looking…read moregreat for some knives for my husband. His recommendations were greatly appreciated by my husband. Thank you DJ!

This is a Pizza Section & Customer Service review…read more I looked @ Chef's Toys online for a # can rack. It had a Cambro product that fit my needs so dropped into the local store to see if they carried or could at least order. I asked a sales clerk about it, showed him the website with model number, but he wasn't sure if it would be available. He asked for my name and number to follow up so I gave him a business card. I have a hard time believing he NEVER called me back. I think CR does have a lot of products and it is fun to see all the toys we chefs like to play with. And yet as far as pizza is concerned I've been underwhelmed by their offerings for variety and depth. Now that's understandable. Not calling someone back is not understandable and on the verge of unforgivable. Of course it happens, but makes for such a poor reputation that why would you go back.

Randomly popped in with lots of questions for my remodel, and was helped by the nicest and patient…read moreguy, whose name I'll get on my next visit. Tho I'm not their typical clientele, he took the time to answer my questions and was very informative about an array of construction topics. All of the staff I encountered were equally respectful and very kind...which was a first for me after many visits to other places like this, being a woman old enough to be their mom. Thanks so much, guys! It meant a lot!

Really disappointed with these guys. They used to have great customer service. However, they…read morediscontinued my company discount without informing anyone so after driving over there and taking time to carefully select the right pieces, they inform me I need to pay the higher retail price. So I cancelled my order. Generally I like to support smaller businesses such as H&W, but if this is how they operate, with no notice, I'll happily take my business to Ganahl Lumber down the street. Better selection, better quality, air conditioned warehouse etc etc.

I first went to Emil's when I started working down the street in 1993. Don't work there anymore,…read morebut stopped by again on my way up Robertson and it is still the best for all your Hardware needs. Great people. Chill vibe. Helpful staff. Also, my grandfather used to own and run a Hardware store in Fayetteville NC and this place reminds me of him.

DO NOT SHOP HERE!!! I've never said or thought this before.. but this is a "small business" that…read moredeserves to be shut down. Unethical is vanilla, this is straight up satanic business practices. #1 the cashier didn't tell us that there were no returns or exchanges on ladders. We didn't know how much they cost and my friend is too nice so she just paid. It was EIGHTY DOLLARS for a 4ft ladder. That didn't seem right. That's literally double the price of everywhere else. We did some quick research and realized that Emil is PRICE GOUGING. So 10 mins later we asked if they do same-day returns. Here's the deal.. it's one thing that this happened, but his attitude is the thing that was beyond unacceptable. He conceded that the cashier should've told us, and that they're supposed to say no returns or exchanges on ladders. But even a half-assed "sorry" in there would've done it. No, his response was literally "I WASN'T BORN YESTERDAY PEOPLE USE THEM AND RETURN THEM ALL THE TIME." Please explain to me sir how I could've used a ladder that is STILL in its original packaging??? You think I would risk breaking my neck for a return at your shitty garage store? We weren't even trying to argue to still be able to return it, just letting him know that they should say that at check out and he just kept yelling over us. Beyond unacceptable. We just moved to the area and go to hardware stores all the time. We were looking to support a small local business and loyally (and we had already bought things here before).. but now that I see how they really operate, no wonder they go out of business all the time against the big names. If that ever happens to Emil, he earned it. You don't treat people like this and then yell & talk over them just cause they're women. Thievery & price gouging like this is one thing but the arrogance on top is beyond. Thankful I didn't grab anything else here cause I literally had it in my hand and was gonna come back for it. Never again. (Photo for proof ladder was never used). Jerk.

Also a huge fan of Emerson Knives. The Emersons... Mary, Ernie, Megan, and the rest of the staff…read moreare wonderful, wonderful people. They're pretty much rock stars in the custom and tactical knife world, but they are very down to earth and treat every customer with dignity, respect, and give you the benefit of the doubt. Their production line is fantastic... I have many friends with Emerson Knives and I've enjoyed trying out each and every one of them. Their custom line is just a step above the rest. Difficult to acquire, a closed order book, requires you to sign up for lotteries and shows in the hopes that you acquire one at the reasonable table price of between $650-$850. Otherwise, you will be paying a premium from a third party dealer of between $900 to $3000 depending on the knife in question. In fact for some of the rarer customs the prices will skyrocket beyond that upper limit I just mentioned. One day I will win a lottery custom...and I will be ecstatic. =)

5 Stars for the CQC 15 knife, 0 stars for customer service. To obtain the answer to a very simple…read morequestion I used the contact form on their website. 2 weeks later, zero response. I the called and spoke with a young lady who apparently knew absolutely nothing about anything. She was not unfriendly or hostile, just totally clueless. I requested that she have somebody at Emerson contact me with an answer to my question. After 2 more weeks, still zero response. So, I have to ask - why does Emerson even claim to have a customer service section? It is completely useless and a waste of time. As stated, I like my CQC 15 but, based on this experience, will make no future purchases from Emerson. There are too many other quality knife makers who actually value their customers for me to do so.

Customer Service the worse if you go to the lady in the front always in a bad mood, throwing things…read moreon the counter when she's ready to bring you up, and getting mad for asking where can I find this item in their store. If you must go here avoid her at all costs and ask other people. If you can go somewhere else just do that instead and avoid this place that doesn't care that their customer representative is being rude to their customers. Been here a few times because I needed special screws and she said where is the part number? You know I cannot see what this costs because I dont have the part number. Instead of doing her job I had to go get it for her to see how much it was. Nothing in this place has a price. This lady is always rude they should fire her if they want to stay in business.

Soooooo. Anyone…read morewanna screw? This place was probably an engineer/tinkerer/screw collector's wet dream at one point in its existence. The small ma-pa stores like these have been suffering under the weight of the same-day shipping of the internet. boooo internet. The sheer existence of this place makes me happy. I'm a touchy-feely kinda guy and I like to mull things over with my hands before I buy. I like to handle the hardware, bolts, tools etc. It lets you know the quality, something you can't do over the internet. Now, who's up for that screw?

Great place for original plumbing parts Great selection of…read moreproducts for bathrooms and kitchens

Walked in to find a store full of beautiful things to upgrade or repair your bathroom or kitchen. I…read morewas personally looking for a part to repair a leaking shower. I had looked all over the place and they had exactly what I needed. Don't remember the name of the workers, but started off with an African American man who was very helpful and ended up being helped by a very helpful and kind Hispanic man. Either way, drove a great distance for excellent service and my parts. The place is clean, easy to find off of a main street. Easy parking and plenty to choose from. Definitely recommend!

Mimi's in Torrance left my mashed potatoes off my order that my husband picked up for me and his…read moreroast beef order had no gravy at all on it when he asked for extra gravy. I asked them to totally redo the orders since the food was gonna be cold and they made it right by totally giving us new orders with everything that was left off the first.

Just moved to the area. .. and this will be my go to mom & pop hardware store. From screws to…read morenuts the have it all or can get it