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The Wood Guy Firewood

5.0 (1 review)
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Services - The Wood Guy Firewood

Firewood

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2 years ago

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Timberjak

Timberjak

(9 reviews)

Amazing service! I was able to get a quote and trees trimmed within a week of calling. Quality care…read moreand customer service and very cordial employees. Steve was awesome to work with and pricing was very reasonable and fair. I'll definitely be using their services in the future. When they showed up today they were in and out in 30 minutes or less and did a great cleanup after trimming everything. Thanks again!

I called this company weeks ago. Asking for a quote for my friend I was visiting to help her out…read moreafter her husband passed away. The owner came out right away and gave us a price which was the going rate. I informed him it was just cut by another person and when asked to trim around a vehicle in the back area of the house he was rude and acted like I asked him to cut another acre. This is why I was looking for a replacement. The owner of Timberjack Steve was the person I had contact with. I had called Steve after he came out, a couple questions and he wanted to come back out again. This was not convenient for us to repeat. It's just mowing grass. So he never came out again or called the owner to reschedule. The home owner called him and after telling her to text him. He never got back to her. When I texted him he tried to tell me the whole we have to come look at it. I told him we already did that. He text me back and told me it wasn't him!! ‍ YES it was!! This guy is real nice but it just doesn't seem like they can get it together enough to take new customers. I finally responded maybe we should look somewhere else because it seems like you don't want the work he basically told me that would be best because he has to many tree jobs. Then do trees instead!!! Beware!!

Austin’s Firewood - Firewood

Austin’s Firewood

(19 reviews)

North Dallas

Horrible communication. Changing delivery date after confirmation. Then cancelled the delivery…read morehalfway through the expected delivery time because the driver stated they were sliding all over the place. It was not icy or even below freezing yet. Offered to reschedule sometime the next week. This was after I had planned on the delivery, taken off work, and waited for 4 days, not contacting anyone else, becuase I was sure of the expected delivery. I can understand letting the driver decide it was too slick, that's a call on the driver. The lack of communication, unanswered phone calls, voicemail was full and we couldn't even leave a message, and then saying that since the driver cancelled the deliveries because it was too slick, we were welcome to come pick up the wood was the final nail in the coffin. I would not recommend them to anyone. I was able to make a call to another person, and got the wood delivered that afternoon. Even in the rain, when the temperature was dropping, and the other company was prompt, friendly, well priced, and he let me know when he was on his way, and when he arrived. Just one guy...how is that even possible?!? Overall, a terrible experience with Austin's Firewood. 1/10 would not eat. :(

I am very unhappy with the customer service, the amount of wood that I received and how my house…read morewas scoped out. I paid 270.00 for a 6x4 stack and a 4x4 stack of wood that is mostly criss cross stacked, open gaps, not stacked tightly and green. Green wood does not burn!! I will not use them again

The Wood Guy Firewood - firewood - Updated May 2026

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