Horrible communication. Changing delivery date after confirmation. Then cancelled the delivery…read morehalfway through the expected delivery time because the driver stated they were sliding all over the place. It was not icy or even below freezing yet. Offered to reschedule sometime the next week. This was after I had planned on the delivery, taken off work, and waited for 4 days, not contacting anyone else, becuase I was sure of the expected delivery. I can understand letting the driver decide it was too slick, that's a call on the driver. The lack of communication, unanswered phone calls, voicemail was full and we couldn't even leave a message, and then saying that since the driver cancelled the deliveries because it was too slick, we were welcome to come pick up the wood was the final nail in the coffin. I would not recommend them to anyone. I was able to make a call to another person, and got the wood delivered that afternoon. Even in the rain, when the temperature was dropping, and the other company was prompt, friendly, well priced, and he let me know when he was on his way, and when he arrived. Just one guy...how is that even possible?!? Overall, a terrible experience with Austin's Firewood. 1/10 would not eat. :(

I am very unhappy with the customer service, the amount of wood that I received and how my house…read morewas scoped out. I paid 270.00 for a 6x4 stack and a 4x4 stack of wood that is mostly criss cross stacked, open gaps, not stacked tightly and green. Green wood does not burn!! I will not use them again

Ordered 1/4 cord of wood and it was delivered the next day! They were quick and professional!…read moreHighly recommend

Roman and his team are tremendous. Show up, get to work and stay dedicated to getting the job done…read more Roman came out; gave me an estimate and a couple of months later, honored the quote and did a great job on my two front big ole oaks. They stacked the trimmings on the sidewalk for bulky trash and used a leaf blower to clean up the dust. Oh and they moved the flower pots from the front step to the covered porch as to not to damage them from falling limbs - who does that?!? Luckys Tree Service that's who!! Highly recommend in a sec!

Wayne, the owner, communicates very well to ensure his clients get their order and deliveries…read moreright! The wood and pricing are quality and fair and he and his team put their heart into their work! Highly recommend them - you'll experience top shelf professionalism! I've ordered from them multiple times and plan on continuing my patronage!

Always good. Call ahead to make sure dried oak in. Only been out once. They are really good loading…read morewood into my truck.

Great communication! Stacked my wood nicely right where I asked them. Definitely use again.read more

Got just what we needed for a cabin trip. Great quality and packaging made it easy to transport…read more Pricing is very fair compared to grocery store bundles.

These people are great. Prompt with customer service, knowledgeable of the industry and area…read more Discounts for volume, even less the a cord, plus delivery and stacking. The wood was at our house an hour and a half from our call (we were on the same side of town). And, the delivery men were courteous.

From the owner: We provide top-notch firewood solutions that are meant to serve multiple purposes among our…read morecustomers.

Excellent all the way around. Showed up exactly on time and…read morefinished exactly on time. Trees look so much better Don't call anyone else.

I contacted Aaron's Tree Service a couple of days before a freeze front. They were very responsive…read moreand their prices are very competitive. Joseph contacted me with details on what to expect, pricing, and delivery options. He kept me updated on delivery date and time. When Joseph and team arrived at my house, they were respectful, prompt, and fast. They stacked the firewood exactly where I needed. Highly recommended.

Super friendly and easy to work with. Their prices were fair and delivery prompt. They were also…read morequick to respond to my request. I will definitely contact them again.

Winter's Best delivered and neatly stacked a 4x4 order of firewood for me today. The wood looks…read morenice, the ordering process is easy and they do their best to accommodate quickly and professionally. The two young men who delivered were extremely nice and represented the company with excellent customer service. I gladly recommend Winter's Best and will plan to use them again.

These guys are awesome! They reached out to me after I inquired about their services and came out…read morethe same day. All I wanted them to do was cut down trees behind my house, keep the majority of the trees for firewood, and they did just that. They cut the tree into log sizes and placed them all in a pile for me. It was a pretty hot day but these gentleman worked through it and got it done. The crown of each tree they cut down, they loaded in their trailer and packed it in tight. It was amazing to see them get about 30-40 crowns in 1 trailer. Once they finished the job, they cleaned up after themselves and headed out. If I need them for anymore jobs in landscaping, they have my business! Thank you very much again guys!

On 4/8/2026 I hired this firm to remove some tree stumps. Three stumps were located very close to…read morean in-the-ground swimming pool. At no point did the owner warn me that the machine he uses throws dirt and wood chips in all directions with a radius of 20 feet. From all appearances there must 20 pounds of clay dirt in the bottom of my pool. If I try to vacuum up this dirt, it will ruin my pool pump. I have no choice but to drain the pool, and try to clean this clay out of the pool by hand, hoping that the dirt doesn't stain the surface of pool that I just had re-plastered 2 years ago at a cost of $10000. His workers removed the cover of the skimmer closest to where they were working, which allowed dirt to get in the skimmer which will be very difficult to remove, and then they put one of my concrete blocks on top of the skimmer, trying to cover up their mistake. I am very dissatisfied with Mr Perez, and will never employee him ever again. I'm 82 years old and don't need this kind of hassle. BTW: I'm writing this on April 17th, the pool plaster HAS BEEN STAINED.

Lol I would rate this place less than one star if I could. I called to see about firewood and their…read moreprices are astronomical. Asking if there was anything they could help with because I'm a single parent out of wood with up coming freeze next week this asshat said he did Not care if I froze or not. What a piece of Crap person your are sir

Was not happy with these fools. Have been here for years and they treat you like give me the money…read moreand leave. You don't have paper or plastic to protect the car. Really. At $50 a stack of 25 pieces of wood. Greedy and ignorant. Just go down the other side of 380 by the food trucks. Better prices and service. This guy is a joke.

I ordered a couple of things online from this store for delivery. I got a call back 10 minutes…read morelater "You ordered something from Stihl. We have to get a signature for that, and our delivery service won't do it. If I drop it off at your house myself on my way home from work, will you be home?" Who does that sort of customer service anymore? AND he refused to let me tip him.

I recently went this store to shop and unfortunately the owner and/or manager would not match the…read moreprice That was on the Ace Hardware Website, insulted me and me by showing me his phone stating my Google search and item number which matched his exactly was incorrect I've learn via customer service that each store is individually owned and they can price what ever they want to. I went to the Ace in Richardson Texas where I received the most wonderful customer service and help AND the price of the product matched what was on the Ace Hardware website. Wow!!! Looks like it's just a matter of honesty and integrity. Thank you Ace in Richardson Texas for restoring my fate on good old fashion customer service.