I have deep regrets selecting Jeff and his crew at Divine Landscaping. If I could go back in time,…read moreI would've chosen someone else.
My project included stone borders and rubber mulch for the front yard flower bed and tree, laying gravel on the side yards, and laying a perimeter of gravel in the backyard. I met with 3 companies to get quotes, but opted for Jeff because he was slightly less expensive than the other guy I had in my top 2 (though not the cheapest) and I appreciated how thoroughly he explained everything. He made me feel confident in his abilities to get the job done and get it done right.
Working with Jeff to decide on the design was pretty simple, though getting the HOA to approve the drawings was a hassle. They wanted a very basic mock-up, yet Jeff kept sending elaborate drawings with details they didn't care to see. After much back and forth, he finally provided what they asked for. When the project started, we were told it would take about a week and the crew would be there first thing at 8am. They didn't show up until close to noon on the first day.
The front of the house made great progress and looked pretty darn good. It took longer than planned, but we had to work around weather and family issues on Jeff's end, which is understandable. However, once the project went behind the fence, the work got a little half-assed. I didn't appreciate that Jeff/his crew would make decisions (that I often disagreed with or weren't in the original plans) without consulting me. I work from home and was home during the entirety of the project. A simple text or knock on the door would've sufficed if they needed a decision from me.
Something that irked me was the fading communication. As the project progressed, I heard less and less from Jeff. On the last day, I didn't even know they were done with the project until I heard them drive off and got a ding in my email saying to pay the final bill. There was no final walk, nothing. They didn't even clean up their mess that they left throughout my yard, patio, and garage where they stored their equipment.
Communication also failed when I would repeatedly ask them to not bury my termite bait stations. I told them I'd needed to be able to access them, yet they proceeded to bury them under the tarp, mulch, and gravel anyway. When the project was done, I had the lovely task of relocating them and digging an access point myself.
There are many, many, many little things I could list here that would make this Yelp review a novel, but needless to say, Divine Landscaping has zero pride in workmanship when it comes to the project they did for me. I thank them for fixing some mistakes they made after the fact, like multiple punctures in my foundation's drip line. But I'm the same breath, I could grumble about the fact that now I have a bunch of stone borders crumbling in my front yard and they've gone unfixed since I reached out in March, 4 months since the project was done. I understand personal issues pop up, but I also believe in delegating when necessary and that hasn't happened.
With the exception of my front yard project looking nice from afar, I'm disappointed in all of this.
