Dealership Glass was recommended to me by Toyota Lake City…read more When a crack began spreading in my windshield, I contacted my insurance company to file a claim. After a brief initial conversation with Dealership Glass confirming that OEM glass could be ordered and would likely arrive within a week, I routed my claim to them. The replacement appointment was scheduled for a four-hour time slot. Two days before the appointment, I called to ask if I could arrive an hour later due to a personal conflict. I was told firmly that this was not possible. Since I had never gone through a windshield replacement with ADAS calibration before, I decided to work around the schedule and arrived almost on time at 9:05 a.m. The technician, Ryan, was courteous and explained the process, including how to retrieve my keys from their automated lockbox if needed. The waiting area was comfortable, and another staff member later helped me access the Wi-Fi. At 10:30 a.m.--well ahead of schedule--Ryan informed me that the work was complete and that using OEM Toyota parts made a big difference in both fit and turnaround time. After a short, pleasant chat, I left. Unfortunately, later that day I noticed my Lane Keep Assist (Toyota's name for ADAS in the 2010 Prius) was no longer functioning. I have owned this vehicle for 11 years and know when and where the system should work, and it was now inoperative. The next morning, I called and spoke with Jennifer, explaining that the ADAS likely had not been calibrated correctly and that the car needed to be rechecked. She seemed somewhat dismissive, noting that the paperwork showed the work was completed. While accurate paperwork is good, the system had worked flawlessly before the replacement and stopped immediately afterward. Instead of offering to recheck the calibration, she referred me to a local Toyota dealer without clarifying who would cover the cost. Toyota Lake City later called me to schedule an appointment for the following Monday. Over the next few days, I investigated the issue myself using Techstream (Toyota's dealership software). While I did not have prior calibration data, reviewing live data during a drive showed erratic lane detection, even on well-marked, well-lit roads. A different Toyota dealership quoted me $430 (two hours of labor) for recalibration--less than Dealership Glass's listed $300 static recalibration fee. Wanting to avoid the expense and having some time, I consulted the official repair manual on ChiltonLibrary.com (thanks to King County Library's free access). The process, while labor-intensive, was straightforward with basic tools: a plumb bob, measuring line, Techstream, and in my case, a laser level for accuracy. After completing the recalibration myself in about 2.5 hours, the system began working exactly as it had before. I later found that the calibration data in the car's computer showed the camera height set incorrectly by about 10 inches--likely the source of the problem. Why I'm leaving a 3-star review: Positives: - Managed all ordering and communication with Toyota. - Charged MSRP for all Toyota parts--no markup. - Ryan reinstalled my dashcam and car wash sticker on the new glass. - Very fast turnaround--although almost too fast, given the scope of work. Negatives: - The strict insistence on my 9:00 a.m. arrival (instead of allowing a 10:00 a.m. start) caused unnecessary stress for my schedule and family. - Mistakes happen, but owning them and offering a clear resolution builds trust. Referring me to Toyota without committing to cover the cost did not inspire confidence.

Upon inquiry six months ago, my long time, trusted service advisor recommended Dealership Glass…read more The windshield ding had progressed to a fairly extensive crack on the driver's side over time. The service department had been monitoring its status and recommended its replacement. Thankfully, Dealership Glass was also an approved business per my insurance agent's office. Information was collected to initiate my claim. I received a timely call from Dealership Glass to provide my VIN after they received authorization from my insurance company. I was given the option to have my windshield replacement performed at home or at their Seattle/Lake City site. I opted to bring it onsite and got it scheduled. Note: service is by appointment only. They are located on the eastside of 120th and Lake City Way, sharing space with Pierre Ford Commercial & Fleet. Their reception/check-in/waiting area is modest, see my added Yelp tip. I was quoted a 90 minute wait, however, Nick - the service associate, was done in less than half the time, 40 minutes from check-in to final payment! Plus a kind gesture, my floor mats were vacuumed. (8/3/23) This was also the original windshield from an older vehicle. So there was no excessive glue or adhesive, plus no fancy car cameras to deal with, just the rearview mirror. Straightforward windshield replacement providing such amazing clarity! No more dings & cracks for this freeway road warrior. No more sticky debris despite periodic car washes from cumulative years parked outdoors. Got this completed on a warm, sunny day, so the repair should completely seal in no time. It was a reasonable transaction based on my car insurance deductible. Easy peasy, hassle free, professional experience from initial referral, insurance agent logistics, scheduling, and completion of the windshield replacement. Highly recommended based on my personal experience!

I had a great experience with Eastside Mobile Auto Glass and would absolutely recommend them…read more We're preparing to sell a vehicle and needed to take care of some overdue maintenance, including replacing a windshield. I called around to compare pricing, and they clearly stood out--not just for having the most competitive quote, but also because several local dealers and body shops mentioned they regularly refer customers their way. That gave me a lot of confidence going in. For my 2013 Chevy Equinox (no sensors), the quote was $375, which was the best I found. When I asked about doing two vehicles at once, they offered $25 off each job, which I really appreciated. I ended up scheduling a second replacement for my 2019 Chevy Bolt EV. That one was quoted at $675 due to the sensors in the windshield--still far below the $1,200-$1,400 I was quoted by dealerships and Safelite AutoGlass. In total, I had two windshields replaced within a week for under $1,000, exactly as quoted, with no surprises. The whole process was smooth--easy scheduling, no hiccups, and quick turnaround. I was in and out within a few hours each time, and everyone I interacted with was kind, professional, and efficient. As a nice bonus, they also include three months of free washes with Brown Bear Car Wash, which was an unexpected perk. Overall, super positive experience. Fair pricing, great service, and no hassle--exactly what you hope for.

I chose ESMAG to fix a 10mm windshield rock chip, based on faitly positive Yelp reviews. I…read morescheduled an appointment for 10:30am, and when I arrived (promptly) there was only 1 other customer waiting / vehicle in their service bay. The receptionist was friendly and timely to help me get checked in, and quoted 15-20 minutes to repair the rock chip. By 10:45 am my car was still sitting in the parking lot without any progress. By 10:50 am a technician inspected the windshield, tossed a towel on it and set his TOOLBOX directly on the hood, and walked off. At 11am the tech finally returned and applied the resin/suction kit to fix the chip. At 11:15 they called me upfront to pay. I walked out to my car and immediately still noticed the chip, as well as the same small hairline crack that was there to begin with. I asked the tech to come look at it as it didnt look right. The tech briefly looked at it, said it was "normal" and the chip and crack would still show, but had been injected with resin. I asked if he was sure this was as good as it would get and he said "yes unless you want to buy a new windshield" (!). To me, it looks like they didn't do anything, and I'm very dissatisfied with the results. Every time I've had a rock chip replaced in the past, the chip is hardly visible, if at all. I paid about $100 for this "service" and feel totally unconfident that this crack won't spread. I'm now going to a different windshield repair shop to have them assess, give a second opinion, and hopefully have this repaired right. Just wanted to share this review, in case anyone else is considering ESMAG for rock chip repair.

I am super pleased with International Auto Glass - Junior responded promptly with a price quote -…read moreand easily adjusted it when I errored on the year of the car. Scheduled an appointment - no waiting, quick and excellent service. I was doubled pleased that Junior and the technician dealt directly with my teenage grandson, advising him on the care of his new windshield and conducting business directly with him (his grandfather was his wingman). It helps so much when introducing young people to adulting, responsibility for the car, and business ettiquette to have a firm like this one to work with. Kudos to them. Please used their services.

I used Yelp to locate a windshield repair/replacement. Got several quotes, intl auto glass was…read morefirst to respond. I waited for a day to get others to respond and let me just say, if they advertise on tv, you'll be paying more for nothing. Junior and his employees are superb, had a windshield replaced on my truck and chip repair on car. I walked out paying less for both then it would have cost for one at any "tv" advertised company. I feel that goes with any company, especially plumbers. TV advertising, you're paying for that ‍ international auto glass is worth the drive, to save yourself $200 on a new windshield.

Ordered a replacement window for my Prius and installed it on the same day. Excellent service…read more Highly recommend.

I called for a cash price window install. Price was very affordable and they came to my work 2 days…read morelater and had the job completed in 1 hour, was professional and left my vehicle clean. I will def6refer clients to use Alderwood

Brian and team did an excellent job replacing our sunroof, they came to our location. Very friendly…read morewe highly recommend and will use them again!

I picked up a rock chip on the freeway, which turned into a crack the next morning. I called Brian…read moreat Bullseye Glass off a recomendation from a friend. Brian and Joel ordered and installed the new windshield that afternoon!! I am beyond happy!! Thank's guys for the great service.

I had a rock chip repair on the front dash I was looking to get repaired. First, Super helpful…read morecustomer service when I called for a quote and about availability! The person on the phone was very knowledgeable, patient and answered all my questions. The process of haing the glass was so smooth. The technician showed up at my house at the scheduled time and the repair took between 20-30 minutes. He was very friendly and knowledgeable. I am also very pleased with how the repair looks. The price of the repair with the technician coming to my home was reasonable and the payment process was easy. Would recommend and use Auto Glass Solutions if I neeed it!

My daughter's car was broken into and the passenger-side window was completely shattered. I called…read moreAuto Glass the very next morning, and Paula went above and beyond to help us. She was able to adjust the schedule and squeeze us in the same day, which was such a relief during a very stressful situation. What truly stood out was Paula's kindness and compassion. She genuinely cared, offered sincere empathy, and even said, "I'm so sorry you're going through this." That meant more than she probably knows. She made us feel heard and understood, not just like another appointment on the calendar. The service was efficient, professional, and stress-free. I can't recommend Auto Glass enough -- especially thanks to Paula's outstanding customer service. We are so grateful

I had a great experience with these guys. They replaced my window and vacuumed up all of the glass…read moreon the interior. They worked fast and had very fair prices, and were friendly and knowledgeable. I brought in a part to be replaced in the same door I was getting the glass installed in, it ended up being the wrong part. So despite them attempting to install it first and spending time to do so, they didn't end up charging me the labor costs for that work which was really appreciated. I would be happy to bring them business in the future.

Something hit my husband's driver side window and the whole window exploded on him while driving on…read morea Friday night. We were able to get a 10:30 AM emergency appointment the next morning with USA auto glass. They did a fantastic job.! Thank you you from " the lollipop lady".

Easy and great prices, the Subaru dealer said they actually subcontract their work for windshields…read moreout to them so must be good!

Solid experience at a fair price. Easy to schedule and work with for a windshield replacement. I…read morewould work with again. Besides the windshield replacement also good at calibration for the sensors in modern vehicles.