10/11/24 1:30PM: Whoever is currently running the front desk is completely unprofessional and…read moreoverbooked the appts. I made my appt online and have an ____email confirmation. The front desk lady gave my 1:30pm to an add on. I asked: "Is there a 1:30pm?" Her, "No." She exclaimed to 4 customers in the waiting room that she woke up late and messed up the appts. Okaaay? I have a really tight schedule today! What a waste of my time.

I've been a loyal client of this salon for over a year and have always had positive experiences…read morewith the technicians. This review is not about their work -- I've always been treated well during my appointments. Unfortunately, it's the customer service that has left me deeply disappointed, hurt, and frankly humiliated. After my most recent wax appointment, I suffered a burn in a very sensitive area. Accidents happen, and I initially reached out simply to inform the salon and seek support. Instead of being met with care or professionalism, I was dismissed and blamed, with customer service telling me I "must have a skin condition" -- a completely baseless and insensitive claim. I submitted a formal complaint through the salon's website, hoping for a more appropriate response. To my shock, the same employee who had already dismissed me called and asked me to send photos of my private parts -- without offering any apology, support, or remedy. This was highly inappropriate and made me extremely uncomfortable. Trying to resolve the situation, I went to the salon in person to show photos of the injury. Even after seeing the images, the staff member claimed she "couldn't see anything," so I was left with no choice but to show her the injury in person -- an experience that was deeply humiliating. To make matters worse, I ended up having time and money at urgent care, where I was diagnosed with burns and skin erosion in different areas, and prescribed treatment. This entire ordeal has been painful, degrading, and completely at odds with the way a regular, loyal client should be treated. Again, this isn't about the technician, as they all have been respectful and professional. This is about a severe failure in customer service -- a lack of compassion, accountability, and basic decency when a client is clearly in distress. I expected much better from a place I had trusted for over a year. I only decided to call to ensure the issue was reported and to find out what could have caused that - as I have got wax services for decades and never had any issues. I wasn't calling to get aggravated and humiliated by the way I was treated on the phone and then in person. So, for that reason, I am only giving this location a 1 start. They need to train their front desk person as she lacks customer service experience.

I have to shout out the person who does my surgaring, Lynn, because she is truly amazing at what…read moreshe does! Her sugaring technique is chef's kiss -- super gentle, thorough, and she really takes her time to make sure everything is perfect. What I appreciate most is her attention to detail. After the sugaring is done, she will ask if it's okay to switch over to hard wax or tweezing to make sure everything is perfect. And she makes good product recommendations. Nothing ever feels rushed, and she makes the whole experience so comfortable and easy. You can tell she genuinely cares about her work and her clients. I also really enjoy that we can talk about life and our cats while the service is happening. This makes things way more comfortable. If you're looking for someone who provides consistently fantastic service and really gives great attention to detail, Lynn is it. Highly recommend!

Lalla Skincare is the only place I go to for waxing. This place is a hidden gem, tucked away in a…read moreresidential area in Arlington, which adds to the peacefulness of the experience. There are two parking spots out front, but I have never had an issue being able to park there. If the tiny parking lot were full, it's easy to find street parking nearby. I also appreciate that this is a women-only spa, overall it feels very private and safe. I've started booking appointments only with Maryam, as I appreciate her attention to detail and her kind, considerate approach to treatments. I haven't had other treatments here beyond facials and waxing so can't speak to the massages, etc., but I've been very pleased with these services for the last few years.

My husband and I have received facials from Jenny a couple of times now…read more The location is in a more residential area - I love the neighborhood and the fact that there is free parking onsite. As there's nothing worse than worrying about if you're going to have a ticket waiting for you after your spa service SMH. Upon entering, we're always personally greeted by Jenny. Now, I'm not the warm and fuzzy type, but there is a certain draw about her. She is so warm and caring, which directly translates into her work. Her products and methods are top notch. At the start of the facial, she always steams your face to open those pores up - then she gets to work with a lovely exfoliating mask and then layers on all the goodies. By the end of my facial, I kinda feel like a princess. And my husband, who is a very easygoing guy, says "that was nice," which is huge for him lol. He approved of the men's skincare products used, and he was absolutely radiant for the following week. So, while spending time with Jenny, I was also introduced to cupping. As I understand/lived it - Jenny has a gun that she attaches a cup to, then she attaches the cup to wherever you're tense. For me, my left shoulder/upper back get really tight, so she attached a few cups to my tense area using the suction gun. Then for a few minutes she left them on and they did their thing... The suction cups lift the skin, allowing more blood and oxygen flow to the tense area, relieving pain and stiffness without medicine. It was a weird sensation, but it did work almost instantly. The only downside is the bruising. It has been seven days and I still have a faint set of circular bruises where my cups were.

8/3/21 After reading the reviews on this place, it got me…read morethinking about facials and other treatments like waxing. I saw the website for this business, but upon clicking on it, I am taken to other businesses that have nothing to do with Jenny's business. I don't think this is intentional, but Jenny might want to get her own webpage set up for herself. Right now her webpage is going to other businesses and one can't get the prices for her lists of services. I hope this problem is fixed soon. As for now, I will have to call and find out. Update: After speaking to Jenny, She informed me that there are different types of facials she does. Costs go from $150, $170 and $200 not including tip. Waxing is only for the eyebrows and Jenny only works on the face. Jenny doesn't do body treatments of any kind except the face. Hope this helps. As for going here, the prices I was told about seem a little to step for me. I would also want body work done and Jenny said she doesn't do that. I might make an appointment, but until that day..."C'est la vie", say the old folks, it goes to show you never can tell..."

Went in for pedicures and the ladies were great, very thorough and nice and made it a nice…read moreexperience. Would recommend making an appointment, they do take walk-ins but there'll likely be a wait. Parking here is easy.

Wonderful and affordable little nail salon. Every time I come the service is personal and…read moremeticulous. And the prices are great!

My favorite place to go to get a pedicure. The staff is amazing and kind. I've been going here for…read morethe last few years. Very clean. And like that there is low staff turnover. Owner is great! Highly recommend!

Fantastic service! Very professional and efficient! I will back real soon, thank you!read more

Beautiful friendly lady with long hair and great brows, she did my brows and they came out good…read more She has a very gentle hand. Excuse my ginger brows (natural color) she took care of me while i was out of town. She was playing a calm indian praise and worship song. I was really comfortable here.

Got tired of looking like Tasmian Devil so I finally popped in to get my brows done. The woman…read moreworking, whose name I didn't catch, did a great job. The precision! One of my brows can be very problematic. I told her I wanted to keep them as thick as possible but have an arch (not round). They ended up being a little thinner than I like because of my problematic brow, but the shape is nice. She double-checked and didn't wait for me to point something out. She clean TF out my upper lip hairs, too, so now I'm a girl again. I'd come back! Hi Brow is a very no-frills threading spot. It's located in a busy shopping strip (shops on the front and back side) and is easy to miss if you're not looking. It's upstairs in a small suite with two threading chairs. I paid $18 for my upper lip and brows.

I went here to get my first korean body scrub for a relaxing birthday. Services were relatively…read moreaffordable, so I went for the cheapest package. There were soo many services included in each package. All of the ladies were very welcoming and remained kind through my whole experience. Definitely would love to come back!

Good for the price! But the spa itself it's kind of outdated and not maintained well. The jacuzzi…read morewas not working and the sauna had wood pcs peeling off. I would go back, but just for the service there are not much amenities to enjoy.

My first time here and i'm quite impressed. I usually get threading but wanted a cleaner look so I…read moreopted for wax and it was affordable and quick. There was only one employee around 4pm and I was seated immediately as there were no others waiting. Wax was perfect temperature, not too hot. It was also not painful. After my wax she also went in to thread any hairs that were missed which came to me as a surprise because it just shows that they are thorough with their work. Happy with my results.

I have been going for about a year or so and always loved them after but got Babita today and she…read moredid absolutely amazing! I tipped $5 because she was really that good!! Will try to ask for her every time now.

There is something very fishy going on here. I called to…read moreinquire about the sugaring and massage prices. I saw photos of sugaring (which is a type of waxing but without the danger of skin being pull off you) and waxing in the pictures on the Yelp page, but when I called the number, I get a woman who is in charge of The Sunrise Hair Stuido. The address is in a competly different area. I will looked into this and found Spring Home Care which has been here for 2 years. The last review posted for Sue's Skin Care was on 2-11-17 by Sandra L. The math is not adding up. Spring Home Care is here now and the phone number for Sue Skin Care is answered by a woman that owns two businesses or more. The address for Sue Skin Care turns out to be the address for Sunrise Hair Stuido at: 119 S Fairfax St, Alexandria, VA 22314 703-942-7147....calling this number gets you the manager for Sunrise Hair Stuido. The web address doesn't work either. I wanted to make use of the 50% off Brazilian Sugaring. The manager of Spring Home Stuido spoke with the owner/manager of Sue Skin Care and got the same thing. Evidently this place went bye bye, or there was a name change. I would have been fine with that, but the manger on the phone for Sue Skin Care said this was name of her business...so I am lead to believe this is bullshit...Nevertheless, "the game is afoot." This is the number for Spring Home Stuido which is now in place of Sue Skin Care 703-642-1000

Had a Brazilian sugar wax today. Sue and her assistant did a very good job. That stuff does hurt,…read morebut she was quick and told me different ways to prevent ingrown hairs and such. The place was clean and private. I used a Groupon and have one more left-I wish I had taken the risk and bought the 3 package deal. I would go back many more times if the regular price was not what it is. I would definitely recommend this place for waxing. Great job.

I've been going here for 3 years now but with Kiren for 1 year. I cannot recommend Kiren at Hi Brow…read moreBar enough. When I came to her, my brows were struggling thin, uneven, and honestly just tired. Kiren truly brought my eyebrows back to life. She took her time, mapped them perfectly to fit my face, and explained what she was doing so I felt comfortable the entire appointment. The shape, the fullness, the detail everything was intentional. My brows look natural, clean, and balanced again. What I appreciated most was that she didn't just "do" my brows she restored them. She gave me a plan to maintain them and was honest about what would help them grow back healthier. If your brows need saving, trust Kiren. She has the vision and the skill. I walked out feeling refreshed and confident. 10/10 experience.

I went in on April 8th at 10:15am…read more When someone comes in and is trying to communicate.... Go up to them. A lady came out around the back of the store. She was talking but I couldn't hear her over the loud music. Which is fine, the music was good. But I yelled that I couldn't hear her over the music. Then she stayed where she is and pointed at her face and eye brows while talking. I say loudly again, I can't hear you, music too loud. But I motion to my face and say loudly, face threading please. This happens AGAIN, she makes gestures to her face and talks... at this point she knows I'm here for a threading and full face as I indicated through gesture and speaking loudly to her, because of the level of the music. In my opinion if a customer is coming in and needs to communicate ... go up to them and talk professionally to them. I get my face threaded all the time and I will try this business again at another time. But for now it's a 1 star review.