Our water softener was quiet old and we had brown water regularly. When searching for someone to…read morecome out and inspect our water softener, we reached out to Yelp and Ameri-Kim was highly rated. We had a great experience with Dave and Kim. Dave did a great job of walking me through the process and how to use the new softener. They were quick, responsive and easy to work with. I would highly recommend Ameri-Kim and would hire them again.

Great company! Great service. And price cannot be beat. We had a softener and reverse osmosis…read moresystem installed. Total cost for this was so much less than the other four local companies I received estimates from. The owner Dave is super responsive. Answers texts very quickly. I highly recommend this company!! Our water is soft and the r.o. water tastes great!

Completely unprofessional office staff, scheduled a removal of their equipment and had Amanda…read morereschedule without my approval, necessitating an additional phone call to them. You can save SO MUCH MONEY by installing a water softener yourself. So much easier than you might expect - YouTube it!!

I had the Culligan Advantage Plus Plan and was paid up through mid-2026 when I received a letter in…read morethe mail saying Culligan was discontinuing the plan as of July 31, 2025. No mention about a refund of my prepaid amount and one week's prior notice. I had to call to find out what was going on and they blamed corporate. Typical of their usual poor customer service. They're only concerned with money -- and they nickel and dime you for everything and you never know what's included and what's extra. I had been a customer for 17 years. No more. Do yourself a favor and find a better company.

They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

My water softener was not working. Wayne came out and told me he care for the problem. He gave me a…read more30 day guarantee. After about 3 weeks told him it wasn't working still he told me to get crystal salt not pellet I did that. Still nothing he told me he'd come back out and never showed up. After countless tries (which I have text message to prove) to get him to care for this I hired another plumber that actually did the work and got me a working water softener! I feel ripped off and taken advantage of!

By far, the best service, price and quality of any water treatment company we have ever used. Wayne…read moreensured that we had quality water treatment systems in our home to handle iron, hard water and bad tasting water. He spent more than 5 hours installing and equipping our home with the finest products available. He is meticulous and very trustworthy. We highly recommend him above the other well advertised large water treatment company in Burlington based on his integrity, quality and reasonable pricing

We were sold a filter that didn't work appx 1800.00. He won't discuss with us after many attempts…read more We were his customers for 10 years.

From the owner: Aqua Pure Water Conditioning is a family owned and operated company that specializes in water…read moreconditioning and purification products. For over 30 years, we have served the purification needs of the Northern Illinois & Southern Wisconsin area. Our spe

Nick was great and unclogged my shower drain in no time! Price was reasonable and he was able to…read moreservice us in a decent period of time. Thank you!

Nicholas was very responsive and gave us a fair and competitive quote. He showed up on time and did…read morethe work efficiently and expertly. I highly recommend this service

After a lot of research, we decided that a water softener and reverse osmosis system was the right…read moresolution for our home. We initially looked into Costco and their recommended company, but were surprised when their quote was nearly double what we ultimately paid. That's when we called Culligan of Crystal Lake, and Stewart Gow came out to meet us, his license plate read "CLGN MAN," which made us smile. Stewart has been with Culligan for 20 years and it really shows. He never tried to upsell us or push anything we didn't need. Instead, he patiently explained the whole system, answered all our questions without any pressure, and gave us a straightforward price we felt great about. The installation was handled professionally, and after a week of using the system we couldn't be happier. Today, Stewart even stopped by to double check that everything was working perfectly. The other company offered a discount if we wrote a review before even using their product. This review, I'm writing because I'm genuinely thankful for the outstanding service, quality product, and personal touch we received from Stewart Gow and Culligan of Crystal Lake. Thank you!

We moved into our house in 2021. There was already a Culligan Mark 89 with the flow meter so it ran…read morewhen needed (after 800 gallons). It softened the well water. I added salt, it softened the water. Comed power would come and go, I would reset the clock so that it would cycle at night. 22 years passed. It softened the water. Recently noticed a very slight change in water from activated carbon filter water in refrigerator (sourced directly from unsoftened water). Also started getting harder water in shower, Asked Culligan Water of Crystal Lake to inspect for their standard service fee. Tested the water and found that it was cycling correctly by testing the warm water (hard) and the cold water (soft), compared to the un-softened well water (really hard). Adjusted the cycle to run at 600 gallons instead of 800 gallons. Soft water again after the hard water finally cleared from water heater. Technician was super polite, technically strong, didn't want to sell me anything new, assured me that the system was working great and that they could service all but the flow meter (hasn't been manufactured for years, appears to be separate supplier - fleck). Very happy, hopefully won't have to call them again because the product just works that well. PS try to find a picture of a Mark 89 with a flow meter on the web. Rare as hen's teeth. From patent on flow meter, appears to be a very old Fleck.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!

I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

Victor was a wonderful help with my kitchen sink problem. He had all parts and tools needed to…read morecomplete the job immediately. I am so grateful that the work is done and that he took the time to test both sinks for leaks before leaving.

Great quality work and professional service. They cleaned up after themselves and were able to help…read morewith another issue we had.

I called Culligan with an issue with our water softener. The receptionist said hang, let me ask a…read moretech about your issue. A tech got on the line about 2 mins later, and I explained to him what was happening. He walked me through what I need to do, to get it back on line and - it worked! THANK YOU. Saved us $$$ on a visit.

They don't even deserve one star! I cancelled my delivery over a month ago due to terrible service…read moreand they refuse to return my bottle deposit. I even wrote a letter last week and no response. I now have to file a complaint with the State. DO NOT USE THIS COMPANY!!