I had the Culligan Advantage Plus Plan and was paid up through mid-2026 when I received a letter in…read morethe mail saying Culligan was discontinuing the plan as of July 31, 2025. No mention about a refund of my prepaid amount and one week's prior notice. I had to call to find out what was going on and they blamed corporate. Typical of their usual poor customer service. They're only concerned with money -- and they nickel and dime you for everything and you never know what's included and what's extra. I had been a customer for 17 years. No more. Do yourself a favor and find a better company.

I have used culligan, ever since I have moved to the area, they are very friendly and their prices…read moreare reasonable, I have salt delivered and water and if I run low on salt they come right out and deliver no problem.

Dionn got out to the house and had the problem diagnosed in under 12 hours. ​Dustin and Cody were…read moreclean and efficient in their work and Dustin took the extra time to explain things to me and talk me through how the process works and how the product works. I will be using them again for any plumbing needs.

I had a flood in my bathroom from a leak in the sink. Called, and Dustin came within a few hours,…read morewhich was very much appreciate so I didn't have to take a day off work. He was pleasant, friendly, and efficient. He asked if I needed anything else when he was done with the sink, and fixed an issue with my toilet while he was here. I was very impressed with the professionalism. Will definitely use Dassow and Sons again and have already recommended them to friends.

They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!

We have used Soft Water for our Osmosis system for years. Our water heater stopped working after 15…read moreyears &Elliot from Soft Water came out next day & replaced it in exceptional time. We then asked him to come back & do some replacement of faucets & shower spigot. He is excellent ,really proficient & really appreciate Soft Water having such great plumbers. We have had Dave come out in the past as well . Both great to work with. Thank You. We know who to call for all our plumbing issues .Everyone in the office is always great to communicate with. A excellent business. Rich & Karen D.

I had requested that our R/O system have the filters changed…read more Sam was sent to our house in North Prairie on Nov. 8, 2024. We have had numerous techs do this over the past 12 years and he is by far the most thorough person I have seen do the requested service and check over the system. The quality of his work was A-1. He is a very polite young man and an excellent representative of Soft Water Inc. I will request him the next time we need these services. On top of it all he had salt in his truck he was able to deliver. That worked out very well! MAR North Prairie, WI

Great company to do business with. I highly recommend Guthrie and Frey…read more On time, neat and knowledgeable ​

I hire Guthrie & Frey to perform maintenance on my water filter system every year, as well as…read moreprovide the salt. I am very pleased with their professionalism and efficiency. They are prompt, and always respectful of me and my home. Every visit they also check my two refrigerators to be sure they are filtering the water/ice properly. Call 2 months in advance, because they are busy and book fast. I would recommend their company over others that I have used in the past. Last year I purchased a water filter faucet from G&F. They have many designs and finishes to choose from.

I couldn't be happier with Bassett Plumbing. I called on a Wednesday, Tom came right out to take a…read morelook at the plumbing under my kitchen sink that need to be reconfigured and even offered to come back that day after he finished his scheduled repair. He also only quoted me $150, this being after I had already received (2) quotes for $450 and $495. I had Tom come back on Friday to do the reconfiguration and unfortunately he ran into a problem. He left to get the materials that he needed, came back and fixed it and was only going to charge me $125, less than what he originally quoted. Tom was very professional, friendly, and very honest. Definitely call Tom if you need anything!! If I could give him 10 stars I would!

Bassett Plumbing installed out water heater without a dielectric union between the cooper pipe and…read moresteel pipe. These two metals corrode each other without this piece. We did not notice this until the water heater started leaking where is began to corrode. I have called and left multiple messages and still have not heard back. We bought this Rheem water heater less than a year ago and it is already in bad shape.