I am a customer from Canada.Extremely disappointed with the shoddy customer service and…read moreindifference. One of the main reasons I purchased the Watercrest home filtration system, was because of the lifetime warranty on it. I discovered that it is worthless, and that this company does not honor its agreements. One of the plastic containers( that has a filter inside) sprung a tiny leak. I got in touch by email on 27 Dec 2024 plus numerous voicemail messages politely requesting that Hanish Water send me the part concerned as per their lifetime warranty. I have not received anything to date. Instead I am being ghosted. This company is not to be recommended as it does not stand by its commitments. Do not do business with them. I am attaching a photo of the tiny leak that sprung from one of the filter containers.

From the owner: We have developed the best water treatment systems in the world, providing you and your family…read moresafe, clean water, at a price you can afford. We are committed to developing water purification treatment systems that are affordable, efficient, effective, and environmentally friendly. The WaterCrest is the first and only Whole House Physical Water Processing System that delivers high quality water for drinking water and scale reduction. WaterCrest is the only system that eliminates scaling without removing the beneficial minerals essential for life. The WaterCrest will protect your plumbing, fixtures, and all water-using appliances at every tap in your home. no electricity no moving parts no chemicals wastes no water and uses NO SALT "Water is Life" is not a slogan, but rather a mission statement that we live by each and every day.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!

I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

I had a flood in my basement & thought it was coming from water softener. I called Guthrie & Frey &…read morethey sent Aaron out that same day. He came prepared with anything he needed, even if he had to rebuilt it. Turned out it was not my softener. Aaron took a quick look around, found the leak was the float switch on sump pump, told me the size, so I could let a plumber know & recommended a couple in the area. I actually found one exactly the same on Amazon & replaced it myself! If not for Aaron, I probably still would not know where this flood was coming from. He is a great asset to your company! I really appreciated him going above & beyond, when most contractors do what they come to do & they're out the door. It only took him a minute, but it saved me from more headaches & a lot of money. I can't recommend Aaron enough!!!! 10 stars!

We've used Guthrie & Frey several times, everything from…read more installing a water softener to installing an osmosis water system, and have them basement delivery softener soft. Always on time, with professional service. I would highly recommend them. Debby E.

Tom responded quickly to our call regarding a pressure tank issue…read more Immediately diagnosed the issue and replaced the tank. Excellent service, professional, answered all of our questions. Will definitely use for any future plumbing issues. Highly recommend.

These guys are pros! The pump went out on our rental property and was replaced and operating in…read moreunder 5 hours! Colin and his crew are knowledgable and highly experienced on what to do!

Pleasant, prompt service. Extremely cost effective. Customer service staff is top notch. Definitely…read morean overall improvement from my most recent water provider. I do recommend them highly. And, they also are my water softener provider, so it is a double bonus in using them.

The delivery schedule is rigid and unaccommodating. If you ask for a specific date, there's an…read moreadditional $35 fee. I got distilled water for my humidifiers to eliminate white powder residue. While it worked better than tap water, it still left too much residue. The five-gallon bottles are heavy, unwieldy, and nearly impossible to open. Overall, the service is too expensive. It would be cheaper in the long run to have a reverse osmosis system installed. Customer service operators can be rude.

We have used family owned Hagen Plumbing several times, our daughter has used them. All excellent…read moreexperiences. Mom answers the phone and can find out information a lot faster than yours truly even researching on-line for hours. Fast response time, Shawn the (supermen in our 78 year old eyes) son is amazing. Staying in your own home and being unable to do the things you once took for granted is made bearable by relying on a local family oriented business like Hagen.....many thanks

I would not recommend this business to anyone. I called them because 2 years a go they put all new…read morepipes in for my outside water faucets and a week ago one of the pipes burst causing my basement to flood. they accuse me of leaving my garden hose attached to the spicket over winter which was not true. I have expandable hoses which must be brought in every winter so I got a bill cause they would not do it under warranty. They also had no proof that i left my hose attached. thet only assumed.

First class all the way. Very responsive. Highly Recommend…read more We have extremely hard water at our home and had constant build up and corrosion that lead to repeated issues with our ice maker. I contacted the Water Doctors and they came over to conduct a consult and they performed a water test and provided a number of solutions at various price points. The follow up was tremendous and they scheduled and completed the install quickly and professionally. First class operation. A great company for all your water needs. Highly recommended!!

Couldn't be happier. After a ton of research I found Kinetico will give me the best quality water…read more Not needing without electricity was a bonus. The entire process with Water Doctors was perfect! Thank you.

I read numerous positive reviews on Thumbtack regarding water softener repairs by this outfit, and…read moreI'm VERY pleased to say Waterfoul Plumbing did not disappoint! Corey was very professional, very courteous, and corrected our issue. Because our softener is 20+ years old, I figured we would have to purchase a new one, however, Corey indicated the unit was fine but just needed a new part. He corrected our issue within an hour. He's also very reasonable in terms of price. Waterfoul is now our go-to for all of our plumbing needs. Thanks, Corey!

From the owner: General Plumbing service, repair and installation Faucet…read moreRepair Toilet Repair Water Heaters Water Softeners/Iron Odor Filtration Drinking Water Purification Sump Pumps Drain Cleaning Light Commercial Ice Maker and Beverage Filtration

I had a couple different companies come by and test our water and quote me a water softener system,…read moreand Soft Water was the most knowledgable and helpful. These guys know their stuff. They have a nice rent-to-own setup to get you set up with a system for around 20 bucks a month, with the option to purchase later. The installer went the extra mile and gave me some valuable pointers on how to clear debris out of the lines and get some extra water pressure at the faucets.

I had requested that our R/O system have the filters changed…read more Sam was sent to our house in North Prairie on Nov. 8, 2024. We have had numerous techs do this over the past 12 years and he is by far the most thorough person I have seen do the requested service and check over the system. The quality of his work was A-1. He is a very polite young man and an excellent representative of Soft Water Inc. I will request him the next time we need these services. On top of it all he had salt in his truck he was able to deliver. That worked out very well! MAR North Prairie, WI