I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!

I've worked with Viking Plumbing a handful of times and have had a good experience with multiple of…read moretheir plumbers.

This Matthew(owner) is trying to make it sound like it's the same company that had been trusted and…read moreexcellent for many years and that they just moved to Oak Creek because they needed a bigger facility. It is a big lie! This is a new owner and he's absolutely price gouging and used incompetent workers. BEWARE!!!!

They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

We have used Soft Water for our Osmosis system for years. Our water heater stopped working after 15…read moreyears &Elliot from Soft Water came out next day & replaced it in exceptional time. We then asked him to come back & do some replacement of faucets & shower spigot. He is excellent ,really proficient & really appreciate Soft Water having such great plumbers. We have had Dave come out in the past as well . Both great to work with. Thank You. We know who to call for all our plumbing issues .Everyone in the office is always great to communicate with. A excellent business. Rich & Karen D.

I had requested that our R/O system have the filters changed…read more Sam was sent to our house in North Prairie on Nov. 8, 2024. We have had numerous techs do this over the past 12 years and he is by far the most thorough person I have seen do the requested service and check over the system. The quality of his work was A-1. He is a very polite young man and an excellent representative of Soft Water Inc. I will request him the next time we need these services. On top of it all he had salt in his truck he was able to deliver. That worked out very well! MAR North Prairie, WI

I hire Guthrie & Frey to perform maintenance on my water filter system every year, as well as…read moreprovide the salt. I am very pleased with their professionalism and efficiency. They are prompt, and always respectful of me and my home. Every visit they also check my two refrigerators to be sure they are filtering the water/ice properly. Call 2 months in advance, because they are busy and book fast. I would recommend their company over others that I have used in the past. Last year I purchased a water filter faucet from G&F. They have many designs and finishes to choose from.

Just bought a new home and our grandson was going to be here with family the next day. When we…read moreturned on the water it was orange and knew my grandson would not be so happy with formula made with iron water. Called Guthrie & Frey and they came out the same day and installed an iron filter the next day. Wow, I know that wasn't the usual time frame but they understood our concern. I would recommend them for anyone with an old or new water system. I think an RO system is next for our ice maker!!

Tom responded quickly to our call regarding a pressure tank issue…read more Immediately diagnosed the issue and replaced the tank. Excellent service, professional, answered all of our questions. Will definitely use for any future plumbing issues. Highly recommend.

These guys are pros! The pump went out on our rental property and was replaced and operating in…read moreunder 5 hours! Colin and his crew are knowledgable and highly experienced on what to do!

I've now had The Water Store out twice. Once to replace a water tank and most recently a water…read moreheater. In both cases they offered competitive prices and did a great job.

From the owner: Specializing in: - Well Pumps…read more- Water Treatment Equipment-Service & Supplies - Plumbers - Water Companies-Bottled, Bulk, Etc - Water Filtration & Purification Equipment - Water Well Drilling & Pump Contractors - Water Softening & Conditioning Equipment & Service - Water Heaters - Plumbing Fixtures, Parts & Supplies - Beverages

Hagen provides great service, on time, polite, honest, reliable! I have used them several times !read more

We have used family owned Hagen Plumbing several times, our daughter has used them. All excellent…read moreexperiences. Mom answers the phone and can find out information a lot faster than yours truly even researching on-line for hours. Fast response time, Shawn the (supermen in our 78 year old eyes) son is amazing. Staying in your own home and being unable to do the things you once took for granted is made bearable by relying on a local family oriented business like Hagen.....many thanks