They were out today and had installed a unit for us a couple years back. I cannot say enough…read moreabout the service provided and a repair was made. He also look at our softener and they were not the ones who installed that. He took time to explain things and help up figure things out. All of this and then no charge with them being the ones who did our iron system again about two years ago!!!! I was so thankful and impressed with them. I am guessing we will need to end up replacing the water softener soon and they will be the ones we always use and recommend after today!

From the owner: The best in water treatment since 1989. Family owned and operated.read more

Great company to do business with. I highly recommend Guthrie and Frey…read more On time, neat and knowledgeable ​

Johanna from Guthrie & Frey completed our annual service on our water softener and filtering…read moresystem. She was very knowledgeable, pleasant and courteous. Johanna complete the job and left everything neat and orderly. We have bee extremely satisfied for years with Guthrie & Frey. Would highly recommend.

My initial visit for our leaking Whole House Iron Filter was prompt and the person who responded…read morewas helpful. The plumber recommended replacement of the system and told me I should hear back in about three days with an estimate and the results of our water test which I was charged an additional $40 for. I heard nothing and called back two weeks later. The woman I spoke with told me they still were waiting on cost of the equipment and I should hear back by the end of the week. I requested a copy of the bill and promptly paid it without receiving my test results or repair estimate. Three weeks later I sent an e-mail to the office requesting an update and received neither a call or response to my e-mail. It's been over 2 months since my initial assessment and no response. What a waste of time and money.

Amazing customer service friendly, reliable, get the job done !…read more We will be a dedicated customer no need to look elsewhere! Thank you so much !

We have used Soft Water for our Osmosis system for years. Our water heater stopped working after 15…read moreyears &Elliot from Soft Water came out next day & replaced it in exceptional time. We then asked him to come back & do some replacement of faucets & shower spigot. He is excellent ,really proficient & really appreciate Soft Water having such great plumbers. We have had Dave come out in the past as well . Both great to work with. Thank You. We know who to call for all our plumbing issues .Everyone in the office is always great to communicate with. A excellent business. Rich & Karen D.

I had requested that our R/O system have the filters changed…read more Sam was sent to our house in North Prairie on Nov. 8, 2024. We have had numerous techs do this over the past 12 years and he is by far the most thorough person I have seen do the requested service and check over the system. The quality of his work was A-1. He is a very polite young man and an excellent representative of Soft Water Inc. I will request him the next time we need these services. On top of it all he had salt in his truck he was able to deliver. That worked out very well! MAR North Prairie, WI

Pleasant, prompt service. Extremely cost effective. Customer service staff is top notch. Definitely…read morean overall improvement from my most recent water provider. I do recommend them highly. And, they also are my water softener provider, so it is a double bonus in using them.

The delivery schedule is rigid and unaccommodating. If you ask for a specific date, there's an…read moreadditional $35 fee. I got distilled water for my humidifiers to eliminate white powder residue. While it worked better than tap water, it still left too much residue. The five-gallon bottles are heavy, unwieldy, and nearly impossible to open. Overall, the service is too expensive. It would be cheaper in the long run to have a reverse osmosis system installed. Customer service operators can be rude.

Butler was everything someone would want from an RO installer. Gerald was knowledgeable and…read morecourteous. He helped with advice on other projects I had going and made some recommendations on some contractors I needed for those projects. Timely and accurate in his quote! I high recommend him.

Great timely scheduling. On time and fixed the issue right away! They are easy to get a hold of…read morewhen needed. Highly recommend them to any one looking for water softener or RO service.

We woke up on a very cold winter morning to a seized well water pump, failing pressure tank, and NO…read moreWATER!! I called Austin as soon as they opened and was quickly put at ease that they could help us SAME DAY! By 7:30am they already had Dylan on his way. He was able to get a solution within the hour and Chris brought the well truck. Dylan and Chris worked all day in the cold to get us squared away. My husband and I are quite pleased with the rapid response, friendly, respectful, and knowledgeable technicians, and the fact they could offer same-day service, even at a time when call volume is high due to the frigid weather. We are first-time customers and will definitely continue to hire Austin in the future. I highly recommend!

Do not use this company! In one week the following happened:…read more1) we called them because our furnace wouldn't turn on. Without finding a blockage and very short time investigating, technician blamed it on a possible previous blockage (no actual signs of blockage) and reset roll out switch. Furnance tripped again and it turns out we had a gas leak. Looking at our WE Energíes bill, we paid hundreds extra in gas during the leak issue. Very disturbing that the company would turn back on a furnace when a safety switch is triggered without thoroughly looking for the issue and instead blaming it on a common cause (blocked duct) without actually finding signs of any blockage. 2) During that first visit, technician asked me to pay $160 for his time (to not find cause) even though I had the annual membership which means calls are not charged. He knew this. He said I didn't need to pay but should. I did not and he left upset. I have since cancelled annual membership and would not recommend it to anyone. 3) Plumber replaced sink drain in kitchen. After he left, we had a leak from that area. I called him back out. He informed me it was from the garbage disposal and it would cost over $700 to fix. When I questioned why it wasn't leaking before his work but leaked after, he told me it was definitely not from his work but instead was most likely leaking before and I am just blaming him for the problem. I did call the manager about these issues. I was told they don't look for gas leaks to start, he didn't believe me about asking for extra money, and that the garbage disposal leakage was most likely due to technician's work and offered a small discount for replacement since I was not informed this could be an issue. After being accused if lying twice by the company (manager about the extra fee and technician accusing me of lying about garabage disposal leak) and the total disregard for safety issues with a gas leaks, I decided to take my business elsewhere.