My second time using American sewer and I will definitely use them for any future needs. Jason is…read morean excellent communicator, a very nice guy and his up front pricing was fair and direct. He arrived literally at the promised time and cleanly and quickly performed the needed work.

Super quick, responsive, trustworthy, and honest. Water Heater wasn't staying lit, normally…read morethermopile pilot issue but this was bigger problem, and Jason was easy to work with, upfront and honest with the labor and cost. I'd 100% be a repeat customer, hopefully I won't need it but hard to find good reliable trustworthy people. Thanks again Jason!

Read all of the different yelp accounts this company has…read more Stay away from this company. $93 sewer line check turns into a $4000 on demand repair.

Got a call from Wally on Saturday apologizing for Friday. He wanted to make things right so he sent…read morea crew out to replace my heater. Josh and his crew did a nice job and we are back to normal. Thanks to the man with his name on the company.

It was by luck of the draw that I chose this company. They were fantastic. What I appreciated was a…read moreconstant communications between them and us. They were very professional and explained everything what they were going to do. They promised the work to be done in two days and they were. Before they left, they cleaned up the entire area. I would highly recommend them to do your plumbing needs my husband chose to do the dry wall,

Extremely prompt response and great communication. Methodically assessed and diagnosed the problem…read moreas a loose wire in our breaker box. Did a thorough review of impacted fixtures and switches and clearly explained what he was doing. Reasonably priced and great value. We will certainly hire again for work in the future.

I highly recommend Arrow Plumbing. Jerry and Cesar were outstanding--professional, knowledgeable,…read moreand exceptionally thorough. They clearly explained the issue and repair, worked efficiently, and treated my home with care. What stood out most was their honesty. I genuinely felt they were looking out for me as a customer and prioritizing people over profit. The price was also very fair and reasonable, especially given the quality of the work. That level of integrity, along with their technical skill and clear communication, is rare to find these days. Thank you, Jerry and Cesar, for such an excellent experience.

My sump pump system (which includes a battery-powered back-up) was not functioning properly, so I…read morecalled Arrow Plumbing (based on a neighbor's recommendation) on Wednesday afternoon. None of the company's specialists were available on Thursday, but Cesar came out first thing Friday morning. We couldn't be more pleased with the service he provided. He worked efficiently and took care of all our problems. He also explained what he was doing and why as he worked. Based on our experience with him, we will call Arrow in the future whenever we have a plumbing problem.

Great work & service! Prompt to answer messages, called and confirmed appointment before coming…read more Quick and efficient to complete the job. Recommend them.

Gino and Saul were great! They fixed a leaky/dripping shower faucet with a quick response on a…read moreSaturday and explained everything in detail. They were able to save the fixture and in turn saved me a lot of money. Very professional and courteous. I would highly recommend them.

Very professional and prompt. He went above and beyond and was reasonably priced…read more I got him through a recommendation and will use KG again. I would and will recommend him to my friends. Great to find a reliable plummer.

Kevin came over right away to help us out when our pump failed. Quick check and estimate -- we were…read morelucky enough to have the job completed immediately. We really appreciated the service -- I highly recommend him for your plumbing needs. Thanks Kevin!

We are happy with Black Diamond however today we had one of our renters call with a problem with a…read morefaucet your company installed. The Person who answered the call first said it would be three days and she stated that if it were under warranty it could be caused by abuse. We have Never had a renter abuse anything and I was offended by what she said. If we can't get it taken care of I will call another company and rethink if we are going to stay with Black Diamond. It offends me when a person who answered the phone first brings up Abuse. Take a look at how long we Have been loyal customers. I have also recommended Black Diamond To friends and family.

Black Diamond employee-fixer/enforcer Rick S. - attack a CUSTOMER - 3 times that BLACK DIAMOND F'd…read moreover -GLAD I WAS MEMORABLE!!! -5 STARS Beware!!! $16K for an Amana AC/Furnace set. Said would take 8 hrs to install both. Took only 5 hrs. (Hispanic) workers only wanted to get done for the day and drink their CORONA's. Paid extra for extra service warranties. Didn't pass local Hampshire codes until BD paid Village of Hampshire off. BD couldn't fix what they had screwed up including a basement door that worked for 20 yrs. Got Illinois Attorney General involved, and BBB.-they said they had lots of complaints on BLACK DIAMOND. They used to be good. BD said "they could send anybody they wanted to" to fix their mess ups. Gave them 3 shots. They couldn't had, to call AMY to get fixed. BD was supposed to refund extra $$ for warranty. NEVER HAPPENED. Don't mess with an ATTORNEY!!!

$35,000 DISASTER FROM A SIMPLE CLOGGED TOILET!!!…read more We called "Emergency Plumbing" with a clogged toilet in August 2024. After their plumber visited us, we ended up with THREE ROOMS DESTROYED BY WATER AND SEWAGE, costing $35,000 IN REPAIRS that took SEVERAL MONTHS, and then later getting dropped by our brand new homeowners insurance due to the claim! "Emergency Plumbing" happily took my several hundred dollars in payment for "clearing the clogged toilet". They have offered no recompense for causing our massive loss. But, to their credit, they did say "sorry" a couple times. THE FULL, DISGUSTING, DANGEROUS, SAD STORY: In August 2024 I called about a clogged toilet I couldn't plunge clear. They were able to schedule a plumber for early in the morning. The plumber arrived, and first wanted to see my septic tank. He started to hand dig a bit towards the tank. A minute of digging got nowhere, so he decided to come inside and look at the toilet. He tried an auger to clear the clog, to no avail. So, he asked to see the sewer cleanout. We went to the basement, where things were about to go DANGEROUSLY BAD. We located it above a ceiling tile in the finished basement. He held a up small garbage bag and opened up the cleanout... A FIRE HOSE RIVER OF SEWAGE immediately began to spray out onto him and our finished basement. He panicked and asked for garbage cans / bags to catch the sewage river. My wife brought down some large utility garbage bags. The plumber and I held up and filled about 3-4 large bags of sewage over our heads during the next several minutes before the flow finally stopped and he could cap off the cleanout. He reassured me by saying, "sometimes stuff like this happens". We were both drenched in sewage from head to toe. Some had splashed in my eyes and mouth. He started to hand mop up the large sewage puddle with some paper towels. I told him "don't bother, this all will need a mitigation company". He replied, "all you really need is some soap and water". Ummm no. We dried off, shedded clothes and went back upstairs. The toilet still wouldn't drain, so he said he'd drive back to get the larger auger. He asked if I had any toilets upstairs, and I replied yes. He said "OK, you can use your upstairs toilet and shower, just don't use the clogged one down here". He left and I started to shower. After showering I came back down to the main floor to discover that SHOWER WATER WAS GUSHING OUT OF THE TOILET INTO OUR BATHROOM AND HALLWAY!!! More fun! In the second panic of the day, I tried my best to dam up the NEW RIVER OF WATER now FLOODING my main level hardwood floors. I ran downstairs to see even more water now soaking many ceiling tiles and raining onto the sauna and floor. I called the plumber and the head plumber agreed to come join the fun. He arrived, I explain the scene, and he said "Oh no, he should never have told you to use the fixtures upstairs". Oh no! The first plumber later returned with the larger auger. They managed to clear the clog with it. They did some hand mopping up of the now destroyed first floor powder room, hallway, hall closet, and living room. They asked for a check for several hundred dollars, said sorry for the problems, took my check and left. The next day we opted for a water & sewage mitigation company, rather than the plumber's recommendation of "soap and water". Over the next couple days, my wife and kids truly enjoyed watching the hardwood floors, powder room, drywall, and finished basement get ripped out of the house we had purchased just months before. Then we had four days of loud industrial fans and dehumidifiers to hopefully prevent any mold. Then a few weeks enjoying a half ripped apart house, no working first floor bathroom, rough hardwood cuts, nails, etc. Lots of fun for kids and wives alike. The insurance claim process and reconstruction took place over the next couple months. We had to cancel our Thanksgiving party, as we were still wrapping up the rebuild by then.In the weeks after the plumbing adventure, I texted and called the plumber, hoping to get some recompense for this disaster, maybe cover my insurance deductible, maybe even my money back? We talked on the phone once and I made my case. He didn't offer anything at all. Haven't heard from them since. I would love to avoid going to court and just have them do the right thing, make this right for a family of four whose second half of 2024 was ruined by their work. Does anyone stand by their work anymore? 0 STARS - CANNOT RECOMMEND FOR ANY PLUMBING WORK. Maybe the head plumber is good? But whatever junior plumber they sent to unclog my toilet basically destroyed much of my new house. They were arrived on time and were friendly to talk to, though, tiny bonus points for that. ONE QUARTER OF A STAR

Great same day service ata reasonable price…read more They had good communication too and even told me how to do a Different Job.